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Hotel EnglishFrontDesk•Front deskreception•Room service•Catering servicesCATALOGUE•Business Services目录•Entertainment facilities•Other services01Front deskreceptionReceivecompanyGreen guestswarm andprofessionalQuickly andefficiently handleguest check-in proceduresAssistguests withtheir luggageand provide information about the hotelfacilitiesCheckin01Ensure thatall necessaryinformation iscollected from guestsfor check in02Verify guestidentification andconfirmreservation details03Provide guests with aroom keyandwelcome amenitiesProcessingreservesAnswer incomingphone callsand take01reservations orcancellationsUpdate thereservation systemto reflect02changes inroom availabilityand occupancystatusCoordinatewith other hotel staffto ensure03guest needsare metpromptly andeffectively02Room serviceRoomcleaningDaily cleaningEverymorning,the waiterwill cleanthe room,including changingsheets,towels,and cleaningthebathroom.Deep cleaningOncea weekor everytwo weeks,the serverwillperform adeep cleaningof the room,includingcleaning windows,inspecting carpets,and furniture.Special requirementsIf guests havespecial cleaningrequirements,suchas petcleaning orsmoke removal,they caninformthe hotelin advance.Replacing bed sheetsChange frequencyGenerallyspeaking,hotels willchange bedsheets afterguests checkout oraccordingto theirrequirements.Special situationhandlingIf thebedsheetsget dirtyor damagedduring check-in,the waiterwillimmediately replacethem.Environmental considerationsForthe sakeof environmentalprotection,many hotelsnow usereusable bedsheetsinstead ofdisposable ones.Introduction toRoom FacilitiesFacilityintroduction01When guestscheck in,the front desk staffwill introducethefacilities intheroom,such asair conditioning,TV,Wi Fi,etc.Instructions foruse02Employees willexplain toguests howto usethese facilities.Ifthere areany problems,guests cancontact thefront desk.Additional facilities03Some hotelsalso offerother facilitiessuch ascribs,meetingrooms,gyms,etc.Ifguestsneed thesefacilities,they caninquirewith thefront deskin advance.03Catering servicesRestaurantreservation01020304Accepting andconfirming Assisting guests withArranging fortableRecommending signaturerestaurantreservations selectingtheir preferredreservations onspecialdishes andspecial offerstableand cuisineoccasions orVIP guestsOrderserviceEnsuring thatorders areTakingorders fromguestsaccurate anddeliveredfor foodand drinkspromptlyHandlingany changesorUpdating thekitchen withcancellationsto ordersthe guests preferencespromptlyandand appealsprofessionallyCoverageservices01Serving avariety ofbeverages,including cocktails,wines,softdrinks,and coffee02Assistingguestswith selectingthe perfectcoverage tocompletetheir meal03Recommendation coversbased onguests preferencesanddietary restrictions04Handling bartab paymentsand providingreceipts prompt04Business ServicesMeetingroom reservationService contentProvide guestswith conferenceroom bookingservices tomeet theneeds ofbusiness meetings,teamdiscussions,and more.Service processTheguest requestsa meeting room reservationfrom the hotel front desk,and thehotel staffselects asuitablemeetingroombased on theguestsneeds andnegotiates thebooking timeand usageduration.AttentionEnsure that the conferenceroom facilitiesare completeand theenvironment isclean,andprovide necessaryconference equipmentand supplies,such asprojectors,whiteboards,tablesand chairs,tea,etc.Provide printingservicesService contentService processAttentionProvide customerswith printing,Guests requestprinting fromthe Ensurethe normaloperation ofcopying,scanning and otherhotelfront desk,and hotelstaff theprinting equipment,provideservices tomeet thedocument assistguests insending necessaryprinting paperand inkprocessingneeds ofbusiness documentsto the hotels internalcartridges,and ensurethat thecustomers.printing roomor providingfile contentdoes notinvolveprinting equipmentto ensurethat confidentialor sensitivethedocuments areclear andtidy.information.Business CenterFacilities要点一要点二要点三ServicecontentService processAttentionProvide business center facilities,Guests cango tothehotelsRegularly maintainand updateincludingcomputers,printers,businesscenter to userelevant thefacilities ofthe businesscopiers,fax machines,andotherfacilities,and hotelstaff providecenterto ensure goodequipmentequipment,to facilitateguests innecessary assistanceand performanceand stableoperation,handling businessaffairs.guidance.and provideprofessional technicalsupportand solutions.05EntertainmentfacilitiesHotel entertainmentactivitiesMovie nightProvidea monthlymovie nightfor guests,showing popularblockbustersand classicfilmsGame nightsHostgame nightswith boardgames andcards forguests toenjoyThemenightsOrganize themenights suchas karaoke,dance parties,or livemusicperformancesIntroduction toSurrounding EntertainmentFacilitiesLocalattractionsInform guests about nearbytourist attractions,landmarks,and historicalsitesRestaurantsGuide gueststo near by restaurantsserving variouscuisinesand providingrecommendations basedon theirpreferencesEntertainment ventsInformguestsaboutnearbyentertainment ventssuch asthemes,concert halls,and nightclubsEventbooking serviceWeddingsAssistin weddingplanning and provideinformation onavailable weddingpackages andrevenuesConferencesAssist inconference planningandprovideinformationonavailableconference facilitiesand servicesPrivateeventsAssist inbooking privateevents suchas birthdays,anniversaries,or othercancellations06Other servicesLugagestorageLuggage storageservices areavailable forguests whocheckinand needto storetheirluggage beforetheir roomis readyor ifthey checkout lateThe front deskwill providesecure storagefacilities forluggage,and guestscan accesstheirluggage atany timeduring theirstayIt isimportant tonote thatthehotelmay requirea depositfor theluggage,which willbereturned uponcheck outLaundryservicesHotel guestscan haveavailable ofThefront desk canprovide Guestscan eitherdrop offtheirlaundry servicestoensuretheir informationonthelaundry laundryatthefrontdeskor haveitclothes areclean andfresh duringfacilities available,including self-collectedfromtheir roomandtheir stayservice laundrymachines orvalet returnedclean andpressedlaundry servicesTourismconsulting servicesThefrontdeskstaff areThefrontdeskcan provideHotelguests mayrequire trainedto provideusefultourism consultingservices,assistance withtheir travelinformation andadvice toassistingguestswithtravelplans orneed informationensure guestshave aitineraries,local attachments,aboutthelocal areamemorable experienceduringand transportationoptionstheir stayTHANKS感谢观看。