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Hotel EnglishCoursewareUnit•Basic knowledgeof hotelEnglish•Hotel front desk serviceEnglishcontents•Hotel RoomService English•English forHotel CateringServices目录•Hotel BusinessCenter ServiceEnglish•English forHotel LeisureandEntertainment Services01Basic knowledgeofhotel EnglishCommon English vocabularyused inhotelsCheck inGuestroom The process ofregistration andreceivinga roomkey at the hotelAroom in the hotelwhere guests02stayCheckout0103Theprocessof settingthe billandleaving the hotelBuffetA styleof diningwhere food ispreserved ona tableor counter0504Receiptand guestscan helpthemThe front desk whereguests cancheck in,check out,and getinformationabout thehotelCommon Englishphrases usedin hotelsCould you pleaseWhat timedoesshow meto mythe breakfastroombuffer openGoodmorning,I needa wakeupWhere istheId liketo checkcall at7am,nearest ATMin.please.CommonEnglishconversations inhotels在此添加您的文本17字在此添加您的文本16字Guest:Im checkingout tomorrow,do Ineed toReceiver:Sure,the Gymis locatedon thesecondleave mykey at the receptionfloor.You cantake theelevator fromthe lobby.在此添加您的文本16字在此添加您的文本16字Receiver:Yes,you canleave yourkey at the frontGuest:What timedoes theshuttle busleave for thedesk.We will also need to settleyour bill.airport在此添加您的文本16字在此添加您的文本16字Guest:Couldyouplease tellme how to getto theThe shuttlebus leavesevery houron thehour.Thegym nextone leavesat10am.02Hotel front deskservice EnglishReceivecompanyGreen guestswarm andprofessionalQuickly andefficiently handlecheckinproceduresAssist guests with theirluggage and ensure a smooth check-in experienceRoomreservationInquiry aboutguests roomConfirm reservation details,Inform guests of anypreferencesand makeincluding checkin andchanges or cancellations toappropriatecheck outdates,room type,their reservationpromptrecommendations andspecial requestsand courseTelephonesupportAnswer incomingcalls promptand politelyDirectcalls to the appropriatedepartments or individualsAssist guests with theirphone calls,including makingoutgoingcalls andhandling anycommunication issuesthey mayaccountfor03Hotel RoomServiceEnglishRoom Introduction•Summary:Provide adetailed introductiontothe facilitiesand characteristicsof hotelroomsRoomIntroduction•Detailed description•Room type:Introduce gueststo thedifferent typesof roomsoffered bythehotel,such assingle rooms,doublerooms,suites,etc.,as wellas thecharacteristics andtarget audienceof eachtype ofroom.•Room Facilities:Introduce the facilities in the room,such asa bed,bedside table,wardrobe,TV,air conditioning,etc.,and how to use these facilities.•Room service:Introduce theadditional servicesprovided bythe roomto guests,such asfree WiFi,free mineralwater,breakfast delivery,etc.Room cleaningservice•Summary:Introduce thetime andcontent ofroomcleaning servicesRoomcleaning serviceDetailed descriptionService time:Inform guestsof theroom cleaningservice time,such as the timefromwhat timeto whattime everyday,or cleanaccording toguest requirements.Service content:Introduce the cleaning services,such aschanging sheetsandtowels,cleaning thebathroom,bathroom,etc.,as wellastheprecautions thatcustomersneed topay attentionto duringthecleaningprocess.Use ofguest roomfacilities•Summary:Guide gueststo usethefacilitiesin theroomcorrectlyUse ofguest roomfacilities•Detaileddescription•TV usage:Guide guests on how to usethe TVin theroom,including turningon theTV,switching channels,adjusting volume,etc.•Air conditioningusage:Guide guestson howto adjustthe temperatureintheroom andhowtoavoid theoccurrenceof airconditioning diseases.•Other facilities:Guide guestson howto useother facilitiesintheroom,such asa phone,mini bar,coffeemachine,etc.At thesame time,guests shouldalso bereminded topay attentionto energyconservation andfacilityprotection.04English forHotelCatering ServicesOrderserviceOrdering foodand drinksThe ability toorder foodand drinksin Englishis essential for hotelcateringservices This includes understandingmenu items,specialties,and theability toplaceorders ina restaurantor barsettingOrdering specialrequestsGuests may have dietaryrestrictions,allowances,or otherpreferences thatrequirespecial attentionThe ability to understandand communicatetheserequests iscrucial forguaranteeing guest satisfactionOrdering servicesHotelguests may need additionalservices such as roomservice,catering forevents,or takeout optionsThe ability to communicatethese requestseffectivelyin Englishis essentialfor ensuringguest satisfactionRestaurantreservationReservation booking:Hotel Reservationschanges andTable management:Tableguests mayneed tomake cancellations:Guests mayneed tomanagement involvesseatingreservations fora restaurantin changeorcanceltheir guests,ensuring tablesare cleanadvanceTheabilityto understandreservations Theabilitytohandle andready forservice,andand confirmreservationdetails,these requestsprofessionally andhandling any issues withseatingincluding date,time,party size,courageously is essentialforarrangements Theability toandany specificrequests,is maintainingguestsatisfactionmanage thesetasks effectivelyincritical forguaranteeing asmooth Englishis criticalfor maintainingdiningexperience aprofessional servicestandardCoverage servicesOrderingdrinksUnderstanding commoncoverage optionsand theabilitytotake drinkorders inEnglishisessentialfor hotelcoverage servicesThisincludesunderstandingcocktail recipes,wine lists,and beeroptionsBar servicesBartendersneed to be able to mixdrinks,understand cocktailrecipes,andrecommended drinksbased onguests preferencesThey shouldalso be able tohandlecash transactionsand managethe bararea effectivelyWineserviceUnderstanding wineterms,variables,and pairingwine withfoodiscrucial forhotelcatering servicesBartenders andservers should beableto describewines,recommended thembased onguests preferences,and handlewine ordersprofessionally05Hotel BusinessCenterServiceEnglishMeeting roomreservationReserving ameeting roomItis importanttobeabletocommunicate effectivelywhen bookinga meetingroomat ahotel The front deskagent will need to know thedate,time,and thenumberof attendeesforthemeeting Theywillalsoneedtoknow ifthere areanyspecific requirements,such asa specificroom setupor equipmentneedsConfirming thereservationAfter thereservation ismade,it isessential toconfirm thedetails with the frontdeskagent Thiscan bedone verballyorinwriting,depending onthepreference ofthe organizerPrintingand copyingof documentsInformingthe front deskIf aguest needsto printor copydocuments,they shouldinform thefrontdesk Thefrontdesk can thendirect themto theappropriateprinter orcopierSetting upthe printerGuestswillneedtoknowhowtoset uptheir printeratthehotel Thismayinvolve connectingto thehotels WiFi networkor usinga USBconnectionThefrontdeskcan provide assistanceif neededNetworkserviceUsing the internetHotel guestsmayneedto accesstheinternetfor workor personalreasons Theyshould beable toconnecttheir devicestothehotels WiFi networkeasily Thefrontdeskcanprovideguestswiththe WiFipassword andanswer anyquestions theymayhaveabout using the internetTroubleshootingIfguests haveanyissueswiththeinternet connection,they shouldcontact thefrontdeskforassistance Thefrontdeskcan troubleshootthe issueandensurethat theguest hasasmoothinternetexperience duringtheir stay06English forHotelLeisure andEntertainmentServicesGymuseGym Etiquette01Inform the guestsofthe Gymsopening hours,location,and anyspecificrules orguidelines theyshouldbeaware of,so asnoshows inthe GymareaEquipment Usage02Guide the guestsonhowtousetheGym equipmentproperlyand safely,including thecorrect usageof weights,card machines,and otherequipmentPersonal Training03Provide informationon personaltraining services available atthehotel gym,including thecost,duration,and availabilityoftrainersSwiming poolusagePool EtiquettePool ServicesPool HoursInstrumenttheguestson Informtheguestsabout anyProvide theguestswiththepool rules,so asthe needto additionalservices availablepools openingand closingshowbefore swimming,the atthe pool,such aspoolside hoursto ensurethey canuseof pooltools,and thesnacks orcovers,locker makethe mostof theirtimeproper attributerequired rentals,or cabanasatthepoolSauna andmass servicesSaunaEtiquetteExplain therules andguidelines forusingthesauna,including theappropriate attributeand durationof useMassServicesDescribe thevarious massservicesavailableatthehotel spa,including theirbenefits,duration,and costSpaFacilitiesProvide informationon anyadditional spafacilities available,suchassteam rooms,Jacuzzis,or treatmentroomsTHANK YOU。