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酒店面试问答及工作技巧酒店面试问答及工作技巧
1.whats yournamemay i know yourfull namemayiknowurfirst name你的姓名,你的全名,你姓什么?
2.tell meyour birthday,whats yourdate ofbirth whenwereu born告诉我你的生日,你的出生日期是什么?你什么时候出生的?
3.where areyou fromwhere is your nativeplace,where isyourhometown你是哪儿人,哪是你的祖籍,你的家乡是哪里?
4.how tallr u,how muchis yourweight你有多高,多重?
5.say somethingabout your family,what does your fatherdohow manypeople arethere in yourfamilyAre youmarriedAreyou single你的家庭情况,你父亲是做什么的你家有几口人?你结婚了吗?你是单身吗?
6.Where did you graduatefrom Whendidyougraduated fromyourschool whatwas yourmajor你从那个学校毕业的?你什么时候毕业的,你的专业是什么?
7.whats your job do you havea jobnow wheredo youwork你做什么工作,你有工作吗?你在哪儿工作
8.what timedo yougo to work what is yourduty shifthowmany hoursdo youwork你每天什么时候去上班,每天工作时间是怎样的你每天工作几小时?
9.how do you findthe jobdoyoulike itwhy你对工作的看法是什么样的,你喜欢这份工作吗,为什么?
10.why doyou wanttoworkabroad你为什么想到国外工作啊?你对阿联酋的了解有多少?全称是UNITED ARABEMIRATES.Abu Dhabi(阿布扎比)is thecapital,but Dubai(迪拜)is the most famouscity.It isa veryopenand beautifulcity.
12.What kindof jobareyou doingWhatsyourduty/responsibility你目前做什么工作,每天都干些什么?
13.Have youmet anyproblem ordifficulties withyour work在工作中遇到过什么艰难吗?
14.what is your personality你是什么样的性格
15.what isyou weaknessduring work你在工作中的缺点是什么
16.what doyou thinkthe servicejob你对于效劳性行业的看法是什么
17.what isthemostimportant to be inservie line你认为从事效劳业最重要的要做到什么
18.doyouknow aboutyour salaryand treatmentif youjoinus/if youe here你知道如果你到我们公司来工作,是什么样的薪水和待遇吗
19.What,syourhobby你的爱好是什么?
20.Do youlike teamwork你喜欢和大家一起工作吗?
21.Can youget onwell withother nationalites你能不能与他国籍的员工友好相处?效劳员面试技巧
1.whatisyourjobwhat doyou doat yourworkAnswer:I ama waitressin Chineserestaurant
2.Please explainwhatisyoureveryday workAnswer:I ama waitress.I startworking around10o clock.First,I clean the tableand chairs,then Iset up the tablewithclean table cloth,set upthe table plate,spoon andfork andknife,when the guest e,I wele the guestwith smileby“good moring,good afternoon,or goodevening“wel toour restaurant^.After theguest tobe seated,I11give themthe menu,then takethe orderfrom theguest,then passtheorder tokitchen.When thedishes areready,I11bring totheguest,and servethem.When theguest finishedmeal,I11give theguest bill.At lastweletheguest eagain toour hotelorrestaurant.
3.How doyou servethe customergive the menu,take order,clean table,give the bill,weleagain.
4.How doyou set upthe fork,spoon andknifethefork,spoon onthe rightside,knife ontheleft side of theguest.Basic ruleof services
1.Serve allthe foodfrom leftsideof theguestifPlatter toplate,if fromhot panto theguest plate.
2.Serve allthe foodfrom rightif Pre-Plated food,it meaningready foodin theplate,this isthe normalservice.
3.Serve allthe beveragesfrom rightside
4.Serve theladies first
5.clean dishesfrom rightside
6.do notscrape platesin frontoftheguests.
7.carry waiterscloth atall times
8.carry food,crockery,cutlery,glasses,etc ona
9.hold glassat thebase,silverware bythe handleandplates bythe rimstray.
10.never presentthebillbefore theguests askfor it.客人没有要帐单时不要主动给他们
11.Never keepyour handsfolded orinyourpocket
12.never takeeatfood ordrinks withinthe sightofguests.Please askthe waitressto practisehow toset uptheplate,spoon,fork,knife onthe tableand how to carrytheplate,howto clean thetableplate,to practisethe following,this isimportant***
1.Handle cleanplates bythe bottomcarryor edgeby onehand.Not withtwo hands
2.Carry cleanglasses ona tray.Do notput yourfingersinside theglasses.
3.Touch onlythe handleof cleansilverwarespoon,fork,knife
4.Handle cleanglasses bythe bottom.Never touchthe rimofa glass
5.Always handleice witha scoop.Never withyour barehands.
6.clean theplate,one handwith clothhold theedge oftheplate,another handwith clothtoclean
7.Carry themany plateat onetime.body tobe straightandplate tobe straightto awayfrom your body,never leanthe platesonyourbody.The wordsor sentencetobeknown asa waitressSpoon,fork,knife,napkin,plate,bowel,tablecloth,wipe cloth,waiter cloth,glass,cup,pot,toothpick,tray,fish,butter,cheese,bread,basket,Rice,sweet plate,side plate,golden,silver,chair cover,Blue,white,red,Uniform,tomato,cucumber,cabbage,green luttce,sugar,brown sugar,straw,French fried,menu,fresh juices,orange juice,apple juice,mix cocktailjuice,tomato juice,pineapple juice,mineral water,soft drink,beef,fish,shrimp,lobster,lamb,seafood,fruit,apple,banner,orange,kiwi,grape,watermelon,sweet melon,kitchen,restaurant,coffeshop,buffet,banquet hall,partition,floating boat,changeroom,office,Hurry up,take order,setupthemenu,bring thebill,fill water,cleanthetable.pick upthe spoonfromthe floor,wait aminute,what doyou wantto order,sir,could Ihelp you,sircan Itake yourorder now,sirwould likesomething elsecan forI remendsome dishyouwele toour restaurantagain again.Thank you.see you酒店之前可向人选灌输一些国外酒店员工的价值观,当被问到你有什么需要说的、以及自我介绍或者你认为作为员工,什么是重要的?等问题时,可以向聘方说的-INTERITY诚信只要承诺过客人,就一定要为客人做到ONCE IHAVE PROMISEDTO DOSOMETHING FORFOR THEGUEST,IWILL DOMY BESTTO DOIT FORHIM-TURST信任顾客和效劳员之间、员工之间相互信任-RESPECT尊重每一个人-ONE TEAM团队合作精神,WORK ASONE TEAM,WORK WITHTEAMWORKSPIRIT-SERVICEI WILLPROVIDE BESTSERVICE,BECAUSE YOURHOTELIS ONEOF THEBEST-WORKING ATTITUDE工作态度,HARD WORKING,RESPECT EVERYONE,-CULTURE DIFFERENCE文化差异,I WILLCONSIDER THECULTUREDIFFERENCE WHENI SERVEGUEST FROMDIFFERENT COUNTRY
1.简述你先前的工作
2.依你现有的职务来说,所担负的工作职责是什么?
3.预算的现实考虑是什么?
4.什么是平均营收与每日营收?
5.当费用和支出超过预算时,你会用什么方法去控制?
6.在你的单位内,有关工作设备以及安全库存量要从什么现实面去考虑?
7.你如何将你单位中的.工作设备与备品列成一份清单?
8.在每日简报中,你会与你的人员讨论那些事情?
9.处理会员投诉的步骤是什么?
10.填写工作日志的要点是什么?n.什么因素是你准备每周和工作时间表时所要考虑的?
12.你要如何做到以身作那末?
13.你目前的工作场所使用什么样的联络工具?
14.当你拟定训练方案时要考虑些什么?
15.在你目前的工作场所使用的训练活动与数据是什么?
16.你会用什么样的方法或者活动来激发你的员工?
17.当你要改变菜单时要考虑的因素是什么?
18.在你的单位中,什么类型的升迁方式是你所考虑的?
19.你会考虑到谁是你单位的竞争对手吗?
20.你有考虑到谁会是你单位的目标市场吗
21.你未来三至五年的愿景是什么?。