新编外贸英语函电- 习题及答案 伊辉春【ch11】Complaints and Claims投诉与索赔

Unit11Complaints andClaims投诉与索赔Section II

1.1The quality of the goods underContract No.559is notin conformitywith thatof thecontract.2After openingCase No.45,we foundthat itdid notcontain thegoods weordered.3Unfortunately,we onlyreceived97cases ofgreen tea,and theother3cases aremissing.

2.1We havearranged thecorrect goodsand willsend themto youimmediately.2Through investigation,we foundthat therewas anerror inthe casenumber.3We understandyour inconvenienceand annoyanceand willtry ourbest todeal with the matter to yoursatisfaction.

3.1We askyou to replace the damaged goodsand giveus adiscount of5%to compensateus for theloss.2We regretto informyou thatcases No.3and No.4have beendamaged.You willcompensate fortheloss.3Because ofthe shortageof500kg inyour shipment,we haveto lodgea claim.

4.1I amsorry forsending youthese defectiveequipment,we havesent you12replacements today.2We shallremit you$4600to coverthe loss.3As thegoods havebeen inspectedby anotary public,we areprepared toaccept yourclaim forshortweight of500kg.

5.1The evidenceyou haveprovided isinsufficient,therefore,we cannotconsider yourclaim.2Weregret ourdifficulty inaccepting yourclaim asthedamageoccurred enroute.3As theconsignment isinsured,you mayrefer themattertothe insurancecompany orits agentin yourterritory.SectionVII驳回索赔短交同意索赔短运理赔提出索赔进行投诉质量低劣检

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3.1that thequalityofthegoodswas notin conformitywiththesample2is notup tothe agreedspecifications3The goodswere deliveredin suchpoor condition4seven casesare broken5toreplacethe wrongshipment6a shortweight of50kg7We lodgea claimamounting toUS$4508having youa10%discount tosettle yourclaim9in goodcondition10not responsiblefortheworn

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