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商务英语视听说视听说文本Unit1Task2M:Come in,please.W:Good morning,sir.Km KarenYang.M:Good morning,Miss Yang.Km KevinCarter,the AdministrationManager.Take aseat,please.W:Oh,is that your wife,Mr.Carter She is sobeautiful.M:Thank you.Ah...Miss Yang,Ive gonethrough yourresume.Kd like to askyou somequestionsnow,if you dont mind.W:Of coursenot.please goahead.M:Well,can youtell mewhy you would like to workas amedical representativewith usW:I reallylike thiskind ofwork,and havingbeen adoctor for three years,I want to applyforthis positionfor achange.M:Dont you think its a pityfor you to leave your presentjobW:To someextent,it is.I havelearned a lot in the hospital.But I would like to trya differentkind of life.W:By theway,could youtell mehow muchthe newjob paysM:Sure.There is a five-month probationary period and you canonly getRMB2,000for eachmonth.After that,well determineyour salaryaccording to your performance.W:Oh,I see.Then,what about the paidholidays,insurance,and thingslike thatM:Every employeein our company enjoyslife insuranceand unemploymentinsurance.Inaddition,they enjoytwo-week paidholidays.W:That soundsfine.How muchtime willit takefor meto bepromoted hereM:Im notsure.It dependson yourability andperformance.Maybe wellsend you to one ofour branches,if youlike.W:No problem.I hatestaying atone place all the time.But inwhich citiesdo you have yourbranchesAnd,where isyour companybasedM:Our companyis basedin New York,with branches in manycities,such asPhiladelphia,Beijing andLondon.Follow-up practiceCai:May Icome inMs.Smith:Yes,please.Cai:Good morning,Madam.My nameis CaiNing.I amcoming to your companyfor aninterview,as requested.Ms.Smith:Fine,thank youfor coming,Miss Cai.Please sitdown.I amAnne Smith,AssistantManager for the PersonnelDepartment.switchboard againIm sorrynot to be ofmore help.M:Oh,OK.It doesntmatter.Ill callback to the receptionist.Thank you,anyway.Second attemptR:Good afternoon.How can I help youM:Good afternoon.This isMs.Mandel again.Im afraidyou gaveme the wrong extensionjustnow.I want to speak to Henry M川er,not LeoM川er.R:Oh,there aretwo Mr.Millers in our company.Km verysorry,I didntnotice that.Ill putyouthrough right now.please waita minute.M:Ok.Km holding.Phone rings.Nobody answers the phone.Ms.Mandel hangsup thephone.Third attemptR:Good afternoon.How canI help youM:Its me again—Ms.Mandel.Km stillhaving troublegetting throughto Henry Miller.Noone is answering hisline.I reallyneed to talk to Mr.M川er as soon as possible.We placedanorder with you lastweek,but we have sofar heardnothing about it.Its arush order,and weneedit urgently.Can youhelpR:Of course.Ill goand findhim and ask himto ringyou immediately.There maybe aproblemwith hisline.M:OK,thank youso much.Fourth attemptMr.Miller is in hisoffice.The phoneline isconnected.M:Hello,Mr.Miller,this isMs.Mandel.Thank youfor ringingback.You arehard to get holdof!H:Oh,Km terriblysorry for the trouble.I wasin a meeting and I leftmy cellphone in myoffice.M:Oh,ok.Mr.Miller,Km callingyou about...Unit4Task2Recording theproceedings of a professionalmeeting canbe achallenging task.If youare asked totake notesfor the meeting,here aresome tipsthat canhelp you do a good job.First,Arrive at the meetingahead ofschedule.Find a good seatin themiddle of thegroup whereyou canhear everyonespeak plainly.Be sureyour penor pencilworks if youtake notesby handor checkto seeif the laptop providedfor thispurpose isplugged in andworking asneeded.Second,Consider usinga raperecorder,which willhelp youensure accuracyintranscribing proceedings.If youuse suchequipment,arrange to have iton hand at thetimeand locationof the meeting,and besure theequipment worksproperly bytesting itbeforethe meetingbegins.Third,use aconsistent format.The usualcriteria includethemeeting/s name,location,date,and starting as wellas endingtime.Also mentionedat thetop of your listare thenamesof attendees.Fourth,follow theagenda.If anagenda wasposted ordistributed before themeeting,cover eachof itspoints inyour minutes.Fifth,be concise.Rather thanwriting eachword thateveryone says,just catchthehighlights.Also,find outwhether attendeeswish to be identifiedby nameor preferto bekeptanonymous.Sixth,list specificoutcomes.Important actionsshould belisted separatelyto catchreadersattention.Check previousminutes tofollow similarorganization.Seventh,after themeeting,write a meeting reportfrom yournotes.Sign yourname atthebottom of the lastpage of the minutes.Distribute thefinal copyof meetingminutes toeveryonewho attendedas wellas absentees.It is also important to organizeall meetingminutes in a standardfile so that it can wellserveas futurereference.Video1GregoryDo you know why we arehereRichardNo,I haveno idea!He justpopped in and toldme therewould be a meeting at3:
00.Amy:Im afraidits aboutcuts.I sawhim thismorning andhes nothappy.Larry:Bad news!I guessyoure allseen lastmonths salesfigure for thelaptopx
600.Amy:No,actually I havent.Richard:Me,neither.Larry:Oh,well,theres a21%drop fromJuly.Gregory:21%Thats adisaster!Amy:I supposeyou/re going to blamemy salesteam.LarryNo,Amy.We are not going to blameanyone.Not today.We needto decidewhat weare going to do aboutit.Richard:Wait.Before wego on,can we have alook at these poorfiguresLarrySorry,Im notsure if I have....Ah,yes,Ive got a fewcopies here.As you can see....Amy:Larry,I want to knowthat its not myfault!My peoplehave been working reallyhardto promotesales.LarryYes,yes,I know.But thefact isthat theresults are not good.Richard:Maybe we can....Amy:You shouldtrust yourteam!There arealways upsand downsin sales!LarryLook,Amy,I dohave confidencein myteam!I havecalled this meeting to see whatmyteam suggestswe do.So shallwe geton withit!I supposewe canstart byfinding outwhywe arehaving thesepoor results.Gregory,would youplease giveus ananalysis of thesefiguresGregoryUr•….Sorry,I dont have anythingprepared since I didntknow....LarryOh,well.・・・.Video2Larry HunterAmy RichardGregoryL:Im sorry to havecalled thismeetingatsuch shortnotice.Did you all geta copyof thesalesfiguresA,R,G:YesL:Good.So you have seenfrom mymemo thepurpose of thismeeting.Firstly,we needtofigure out the reasonfor thedrop,and secondly,what weshould doabout itItmight notbe easy,but I want tofinish themeeting by3oclock.G:OKA,R:Uh-huh.L:Now,Amy,what do you thinkA:Well,there/sa lot competitionout therenow.L:That/s true,but ourprices arecompetitive.R:In myopinion,the salespeopleare notvery motivated.We needtodosomething toencouragethem to get out there andsell.A:I thinktheyre workingpretty hardalready.L:But itsnot hardenough.Amy,they needsomething togive thema bitof push.Whatabout thebonus systemHow manysalespeople getbonus nowA:Not many.L:Really WhynotA:The salesquotas arepretty high,you have to make$60,000in sales,Thats a lot.Most peopleaverage about$45,
50.
000.G:I seewhat you mean.And ifthey geta nicebonus at$50,000then,they willwork evenharderthe nextmonth.L:Yes.You havegot agood point!Lets comeup with a proposalfor lowerquotas.Unit5Task1I:So,what basicneeds dobusiness travelershaveK:one of the most important thingsis aquick check-in andcheck-out.After along trip,it/sannoying to have to wait at the hotelreception forfive minutes.Room serviceis alsoveryimportant.Guests oftenstay in their roomsworking anddonthavetime to go outto arestaurant,so theywant theirmeals to be servedin theirrooms.I:And whatfacilities are there in the roomK:Well,nowadays communicationfacilities areessential,so thingslike amodern socket,where guestscan plugtheir modemsin,andafax arevery important.I:Yes,of course.K:The lightingisalsovery important.Weve justspent a lot ofmoney upgradingthe lightinginour rooms.As Isaid,guests oftenspend theirevenings preparingwork,so theyneed goodlightingat theirdesks.I:And what about facilitiesin the hotel ingeneralK:The barsare important.Corporate gueststend tospend moretime in thehotelbars thantourists.Its veryimportanttoprovide a business center,too.I:What servicesdoes thebusiness centerprovideK:Basic secretarialservices such as photocopyingand typing.Guests alwaysfind ithelpful tohave these kindof thingsorganized for them.I:Right,and whatabout thedistance to the airportand city center Is that importantK:Yes.Were in the eastof Londonso werenear CityAirport.A lot of ourguests havemeetingsin thisarea;they dontwanttobe nearHeathrow Airportor rightin thecitycenter.But it is easy to getto thecenter ofLondon fromhere.It onlytakes about15minutes withourcourtesy bus.And theres a riverof taxis,as well.I:Are corporateguests interested in usingyour fitnesscenter orswimming poolK:Not really.Theyre morepopular withtourists.Our corporateguests aremore interestedingetting in and outof thehotel asquickly aspossible andworking whiletheyre here.Task2Receiving visitorsisan important partof the receptionist/s1daily routinein the office.There isa certainprocedure forreceiving visitors.A receptionistshould findout2whetherthe visitorhas anappointment ornot.If the visitor isanimportantclient,the executiveshouldcome downto thereception areato3greet thevisitor.Sometimes the receptionistor anothersecretary accompaniesthevisitorto the executives office.The receptionistannounces4the visitorsname,title andposition,and introducestheexecutiveto him/her.When avisitors requestfor ameeting cannotbe satisfied,the receptionistshould5apologize andmake somesuggestions for an alternativetime.If ameeting isimpossible,thereceptionist should6express regretand explainwhy,with tact,so that the visitorsfeelingsare nothurt.A receptionistshould keepa registerwhich includes7date,time,name and the firmthevisitor worksfor.It canbe referredto whenthere isa requestfor information.The receptionistshould bepolite,helpful,well-spoken,and alwaysbe8considerate andwarm.When avisitor iswaiting to see theexecutive,thereceptionistshould invitehim/herto sit in aneasy chairto wait.And ifthere isa delay,thereceptionistshould apologize,offer acup of coffee or teaand9keep thevisitor fullyinformed of the situation.Video1George isgoing abroadon business.This ishis firsttime travelingabroad.Now heis goingthroughcustoms.The inspector:Good afternoon.May I see yourpassport,pleaseGeorge:Of course.Here you are.The inspector:Thank you.Whats thepurpose of your visitBusiness orpleasureGeorge:Business.The inspector:I see.How longwill yoube staying inourcountryGeorge:About aweek.The inspector:Is thisyour firsttime in the countryGeorge:Yes,Ive beeninvited byour businessassociates to attend atrade fair.The inspector:Fine.Is thisall yourluggageGeorge:Yes,thats allmy luggage,one suitcaseand onebag.The inspector:Do you have anythingto declareGeorge:I guessnot.I meanIm notquite sureaboutit.You see,this ismy firsttime...Theinspector:I see.Well,would youmind openingyour suitcaseGeorge:Oh,not atall.The inspector:Thanks.Whats insidethe bagGeorge:Thats mylaptop computer.Do I have topay dutyon itThe inspector:No,its duty-free.George:By theway,Km carryingfour packsof cigarettesfor my own use.Are theydutiableThe inspector:No,goods forpersonal userather thancommercial usearenotsubject toduty.And they are withinthe limit.George:Good.And thanksfor theinformation.Theinspector:All right.Heres yourpassport.George:Isthat all thecustoms formalitiesTheinspector:Yes.Youre throughnow.Have apleasant stay.George:Thanks alot.Video2L:Ms.Jones.J:Yes,Km MirandaJones fromFlora GarmentTrading.L:My nameis LinHua.I amthe Sales Manager withBaiyun Sweaters.How do you do,Ms.JonesJ:How doyou doIts verynice ofyou to come to meet me.L:Youre welcome.And may I introducemy secretary,Miss WangJ:Sure.Its mypleasure to meet you,Miss Wang.W:The pleasureis mine.The flowersare for you,Ms.Jones.J:Oh,thank you.They arebeautiful.Youre verykind.L:How wasyour flight,Ms.JonesJ:Very nice.The serviceon boardwas superb.And Imanaged afew hours/sleep,so I feel finenow.L:Im gladto hearthat.Oh,let mehelpyou with yourluggage.J:Thank you.L:Is thisyour firstvisit toChinaJ:No,its myfirst toGuangzhou.I hopeit wontbe mylast.L:I hope you willhave apleasant stayhere.J:Oh,Km sureI will.L:Our caris outinthe parking lot.Shall wedrive toyour hotelnowJ:Yes,thank you.Lets go.W:This way,please.W:Here weare,Ms.Jones.This is the WhiteSwan Hotel.Weve reserveda roomforyouon the6th floorwith abalcony overlookingthepark.J:Thank you very much.Its veryconsiderate ofyou.W:Will,thats theleast we could do.L:This isyour room,Ms.Jones.Is itOKJ:Oh,yes,it/s lovely,very cozyand well-decorated.Its verythoughtful ofyou tohave arrangedit forme.L:Not atall.W:You mustbe verytired after your longtrip.Is thereanything elsewe can do foryouJ:No,thanks.Not at the moment.L:Then we will beleaving nowsothat you cansettle in.After allwewillhave enoughtime forbusiness during the nextthree days.J:Thank you.L:Youre welcome.Well contactyou tomorrowmorning.LW:See you then.J:See you!Unit6Task1Id like to welcome all ofyou here today.First,Im goingto tell you about our company,Business ConsultantServices,and the positions weare hiringfor.After that,well havesometime forquestions.OKBusiness ConsultantServices providesbusiness softwareand consultingservices.We startedoutin
1997.our headoffice is in Seattle,U.S.,but we have officesall over the world,and wehave approximately4,000employees.We have1,800clients worldwide.Many of our clientsarelarge corporations,but we also work with smalland medium-sized businesses.Ourannual incomein2003was about90million dollars.Were growingpretty fastrightnow,andalot of our growthisinsoutheast Asia.We came toThailand in2000,and wenow manageabout29accounts here.Were openinganother officeinthe southof Thailand this month.In addition to Thailand,we have a verybusy office inChina.Were working for anoil company in Singapore,and werestartingalarge projectfor abankin Malaysia.So,this iswhyweare lookingfor newemployees andwhy I am here.In fact,this iswhy wereallhere.We haveopenings for...Task2Ladies andgentlemen,good morning.I amvery honoredtohavethe opportunityto addresssucha distinguishedaudience.My nameis MonicaLi and I amin charge of thePRdepartment oforacle China.What Id liketodo todayis provideyou withsome generalinformation about Oracle Corporation and its latestdevelopment in China.Hopefully,thisintroduction canhelpyougain abetter understandingofourcompany.My presentationwill bedivided intotwo parts:Oracle and Oracle China.The presentationwilllast aboutfive minutes.If youhave any questions,please feelfree to ask me attheendof my presentation.I willstart withOracle,out parentcompany.OracleCorporation,the world/s largestenterprisesoftware company,was founded in1977by LarryEllison,Bob Minerand EdOates.Headquartered inRedwood Shores,California,Oracle employsover42,000individualsaround theglobe andhas anannual revenueof11billion dollars.In1989,Oracle formallyentered Chinasmarket andbecame the first globalsoftware gianttoopen officesin China.In July1991,after nearlytwo years hard work,Oracle establishedawholly-owned companyin Beijing-Beijing OracleSoftware SystemsCo.,Ltd.一to betterexploitand servethe rapidlygrowing markethere.On August8th,2000,Oracle Chinaformallyopened its new officeintheChina WorldTrade Centerin Beijing.This prestigiousopening showedthe development of Oracleslong-terminvolvement andcommitment inthe Chinese market.At present,Oracle Chinahasset upbranchesinBeijing,Shanghai,Guangzhou andChengdu,providing Oracles9i E-business platformandOracleE-Business Suite,as wellas relatedconsulting,education andsupport servicesfortheChinesemarket.By speedingup thelocalizationof products,applications,channels andservices,Oracle hasrealized acontinuingand healthydevelopmentofits businessinChina.This isall I wanttosay aboutOracle andOracle Chinaand I hope thisbriefintroduction hashelped shedsome lighton ourcompany.So,arethereanyquestions you5dliketo askbefore wemove onVideo1Hello,and welcometo Standard Electronics.Tm GeoffBolton,the FactoryManager incharge of theplant youllbe seeingtoday.I knowyouhave comealong waytoday,so weaimto makeyour tourboth interestingand worthwhile.Before westart thetour,Td liketo giveyoua briefpresentation about the company.It willlast about15minutes and I will be usingflipchart.Since there5s quitealotto cover,Td begrateful if you5d holdanyquestionsuntilthe end of mytalk.As you can see,Tve dividedup mypresentation into3main parts.First ofall,well runbrieflythrough thehistory of the company.Secondly,111tellyousomething about our mainmarkets-this is important inunderstanding the production process.And finally,111come tothepeople-our mostimportant asset.OK!Lets startwith thehistory.StandardElectronicsstarted outas aprivate limitedcompanywhen it was firstestablished in
1985...Video2Im sorry,Im a bit late.Um...Im notexactly surehow tostart this...Um...I supposeI shouldstart bytelling yousomething about the Brewery...Its oldof course,very cold,and...itwasfoundedin
17...1778,yes,I thinkthats right.So itsavery oldbrewery and...um...we usetraditional productionmethods andour products arevery,very old...very traditional.Um...oh,wealsodo Europeantype beerand,well,sale haveincrease alot over the lastyear.Of course,we werea family firm.Well,in fact,we stillareafamily firm.As you know thepresent owneris RalphBarraid.Um...we continueto runas afamilyfirmand this isimportantto the corporate image.Well,in fact,this iswhy werehere today to discussthecorporateimage anddecide ifwe...well,if itneeds to change.We alsohave horses...you mayhave seen them deliverythe beerto thelocal pubs,yes Yes,yes...um,production has actually droppeda littleoverthelast fewyears,although profitshaveactually goneup andthats somethingwe needto discuss...I mean,can wecontinue asa small,independent breweryAnyway,thats aboutit,so...um...thats themain questiontoday.So I dont knowwhether thathelps atalb but its allI can think ofreally,so,I,Ill leave...Illleave...I thinkthats that,So Illleave itthere,OK Right.Case AnalysisGood afternoon andthank youfor comingheretoday.As you know,weve beenworkingon ourGreat IdeasDirectory-the Great ID-for almosta year,and now,ifs finallyready tolaunchit online,iftheinvestment plangoes ahead.Wed liketo talktoyouabouttheideasweve comeup with and thepart wehope youwill playI supportingus.There arealot of peopleoutthereinventing newproducts andnew services.How cantheyget financeWhere canthey findadvice The Great ID,thafs where.TheGreatID websiteisthe placewhere inventorsmeet investors.Throughout theworld there are manysources offunding...First Tmgoingtotalk aboutthe researchwe did,who wetalked to and whatthey toldus.Then welllook atthe solutionswe foundand whatthe websitehas tooffer.Then Illsaysomething aboutdevelopment costs...So,to conclude,this websitebrings inventionand investmenttogether in one place,and Ihopeyoull agreethattheGreatIDis itselfa greatidea.Thank youfor listening.Do youhaveany questionsUnit7Task1On November20,2000,from HondaMotor Companycomes a small,lightweight humanoidrobotnamed ASIMOstands for“Advanced Stopin InnovativeMobility”.It isan amazingproductwhich canbe helpfulto humansas wellas beof practicaluse insociety.Compared toHondasprevious walkingrobot P3made in1997,ASIMO issmaller,lighter andmorepeople-friendly designed.P3is160cm talland weighs130kg whileASIMO5s heightis only120cm andits weightis reducedto amere43kg.ASIMOs specialfeatures includemoreadvanced walkingtechnology,simple operationand anexpanded rangeof armmovement.In December2005,Honda debuteditsnewASIMO model.This modelis10cm tallerand11kgheavier thanthefirstASIMO.It canwalk alongsideis controller,and is able to move cartsandother objectsaround atwill.And,with anewly developedtotal controlsystem,itcanact asareceptionist,or evendeliver drinksonatray.The newASIMO isalso moreagile thanitspredecessor,as it isable to runat6km/h,and eventurn whilerunning.Task2Do youhave friendsor familymembers youwould liketoseemore oftenWhen youphonecolleagues,would youliketosee theirface The Via TV Desktop videophonemeansthat you can!As you can see,its small,elegant andideal forthe officeor home,even forbusiness trips.Its very easy toset up:all youneed isa touch-tone phone.You dontneed a computer oranyspecial software.Ifs alsovery easyto use,as easyas makinga normaltelephone call.TheVia TV Desktopvideophone hasmany features.First,it hasfull-color motionvideowhich meansyou cansee the other personsgestures andchanges ofexpression.The picturesettingthat enablesyou to change themode toget anideal imageeven forviewing designsordocument.Third,ifs audioquality isexactly the same asa normaltelephone call.In addition,the ViaTVDesktopvideophone hasa previewmode sothatyoucan checkwhatyou looklike beforethe otherperson seesyou!And finally,the privacymode isanimportant feature.You canuse itto blockthe imagebut keepthe voiceconnection.Now,of course,just asany meansof communication,its worthwhiletohavea set.Wehave aspecial offeron atthe moment,so nowis thetime to buy theViaTVDesktopvideophone.Put yourself inthepicture!Video1H:Helen WhiteD:David BrownD:Good morning!H:good morning.Have yougot thecanon iR2270Photocopier.D:yes madam.Ifs righthere.H:Great!How muchit isD:let mesee、、、、iR2270,hmm,$
2450.H:Ooh,ifs notcheap.D:yes,the price isa bit high,butitmakes the best copiesintheshortest time.Ifs thebest-seller for3months.H:I knowits good.We haveone inour office.But Tm afraid myboss won5t likethe price.Can you give discountsfor bulkWe wanttobuy4of them.D:In thatcase,we cancut theprice to$
2330.H:$
2330、、、、That5s abouta5%discounts,rightD:yes,thafs thelowest pricewecanoffer.H:Ok.How longis the warranty OneyearD:Three yearsfrom thedate ofpurchase.H:Good.How aboutits after-sales serviceYou knowphotocopiers havejamming all thetime.Ifs a real nuisance.D:I canassure youthatyouwont havesuch problemswith thismodel.Besides weoffer freeon-site serviceforthelength of thewarranty,and then$150a yearafter that.If theresomethingwrong withthe machine,just contactus.We willsend atechnician overas soonaspossible.H:Good,and whatabouttheguaranteesD:well,theres a7-day moneyback guaranteeif you arenotsatisfied withthe machine.Cai:Nice tosee you,Ms.Smith.Ms.Smith:Nice tomeet you,too.Would youliketohaveacupofcoffeeorteaCai:Tea isfine.Thank you.Ms.Smith:Ive readyour CV.It looksgood.Now,I wonderif youcan tell me moreaboutyourself,for example,your personalityCai:Well,I think Im aserious-minded girl,Km calmandI dont panicinacrisis.I likejokesand haveagoodsense ofhumor.And Ialso enjoyworking with all kindsof people.I canevenget along with peoplewho arebad-tempered orsomething likethat.Ms.Smith:Well,then,what doyou consideryour strengths and weaknessCai:Strengths andweakness Well,I thinkmy abilityto workwithalltypes ofpeople isaparticular strength.Ms.Smith:Yes.Cai:My weaknessEr,Im a little bitperfectionist.Km quiteoften dissatisfiedwith whatIvedone.I alwaysthinkI candoit betteror ina differentway.Ms.Smith:I wouldn/t callthat aweakness.Kd callthatastrength.Cai:Well,apart fromthat,I supposesometimes I am notpatient enough.Ms.Smith:Now,can youtell meabout yourpast experienceCai:I havesix yearsfinancial industryexperience,working for several companies.For thepasttwo years,I havebeenworkinginaninvestment bank.Ms.Smith:What qualificationshave youhad forthis positionCai:I graduated from PekingUniversity in2001,majoring inaccounting.I canspeak fluentEnglishandI can dealwith bookkeepingand accountingin Englishquite well.Ms.Smith:Whydid youleaveyourlast positionCai:I wantto finda jobthat ischallenging,where I can grow.Ms.Smith:Now,is thereanything elseyoud liketo askmeCai:Yes,ifI get this job withHDC,would Ibe ableto workabroad inone of your overseasbranchesMs.Smith:Oh,yes,certainly.Our staffregularly doessix-month placementsin otherbranches.Cai:Oh,thats great.Ms.Smith:Right,time ispressing,Km afraid,so thank youvery much for coming tosee meand well be in touchwith youbeforetheend ofthe week.Cai:thank youfor seeingme.Ms.Smith:Goodbye.Cai:Bye.Video1Chen=C.Ms.Mandel=M.C:Good morning,Ms.Mandel.M:Good morning.Sit down,please.C:Thank you.M:You areChen Bo,arent youIm CathyMandel,Director ofthe HRDepartment.C:Yes,Km ChenBo.Nice tomeet you,Ms.Mandel.Or if youhave any problems,just bringitinand youcan havea refund.H:fine.Oh,one morething.How sooncan youdeliver them to ourofficeD:Tm afraidtheresaslight delayon ordersatthemoment Wecould sendthemtoyou attheend ofthe month.H:youmeanwehaveto waitfor3weeks.D:Tmafraidso.H:that willbe toolate!We needthem next week.D:ER,how about this one,iR2010We haveplenty of this instock,ifyouplace theordernow,youcanhave themby tomorrowat noon.H:I dontknow,how doesit comparewith iR2270D:theyarea similarsize andhave similarfunctions.They onlydifference isIR2270can print22copies aminute,while iR2010prints2copies less.H:that doesmatter.How muchis this oneD:$2200each,ifyoubuy
4.H:$
2200.Thats、、、、D:thafs$130less thaniR
2270.H:Sounds notbad.I thinkwecouldhavethese.D:Do you wanttoplace ordernowH:yes,but can you firstshow mehow itworksD:Sure,you seethese buttonshereVideo2Hello.Am IlateNo,its8:
55.Good!Have you seenthebrochure on the deskYes!Thank youall formaking ithere.I knowyou arebusy atthis timeoftheyear.Can Itake thisopportunityto wishyoualla merryChristmasMerry Christmas!Merry Christmas!So,everybodys here!Good,then Illget started.I5ve invitedyou heretodaytopresent toyou thelatest modelofoursmart phone—I wouldIiketobriefly run through the3Ps forthe new model-the Product,the Place,and thePrice.Please,stop mewhenever youve got aquestion.To startwith,111focus onthe featuresofthisnewmodel.Please lookatthescreen.This isthepicture ofthe Fora1300anditsfunctions.You see,ifs smallenough tofit rightin thepalmofyourhand.It measures
11.2x
6.0x
2.2cm,including the2cm antenna,just slightlylargerthan amobile phone and yetit incorporatesasmall,yet functionalphysical keypad.Is ittoo tinyto useWell,youcantry itwhen wefinish.Youll findit surprisinglyeasytouse.The screen is
4.5cm x
4.5cm.This phonemakes botha greatPDA anda cell-phone.You canmake phonecalls andstoreup to1,000contact names.And youcan alsobrowse onthe Web.Its reliablefor lightduty.It allowsyoutoperform certaintasks thatyouwouldnormally needa computerfor.For example,when you are inameetingand someoneneeds afigure thatyou knowyou havereceivedinanemail,youcandownload theemail andview thespreadsheet andyourselfrather gratefulthat yoursmart phoneis more than acell-phoneanda PDA.Of course,it hasall thenormal featuressuchasa clock,alarm,reminders,stopwatch,calculator,games,tone composers,etc.,plus abuilt-in cameraand speakerphone.In aword,it hasjust abouteverything youcanthinkof andit doesmorethanyou expect!OK.Now,let memove onto thenext point-the Place.I mean,how wearegoingto distributetheproduct andwhere.The launchdate forthe Fora1300willbeJanuary1st nextyear,sothat itwill definitelybe inthe shopsin timeforthepresent-buying seasonat SpringFestival.It willbe instock inall retailoutlets throughoutthe countryby then.We w川also bemakingthe phoneavailable bymail orderand online,withaguaranteed6days delivery.Pricing comesalongwiththeproductgoing onthe market.At present,the newmodel willretailat$
499.That shouldbe quitea reasonableprice consideringthe qualityand theadvancedfeatures.Right,111stop here.I hopeyouvegota clearerpicture ofthe Fora
1300.And Ihopeyouw川be100%behind thismodel.Sure,but howdoes thismodel compareto ourbiggest competitor,SAMSUNG i700Good question,Philip.Well,its smallerin size,andthescreenisbrighter.The batterylastslonger,and mostimportant ofall,its moreuser-friendly.Is itcompetitively pricedIfsset atthe sameprice asSAMSUNG i
700.IVs stillabitmore expensivethan someproducts ofits kind.Ifs difficulttogetpeople topay$500foraphone.Thafs true!I knowa highprice canstop peoplefrom consideringour product,but wereofferingdiscounts andfree SpringFestival gifts.Thafs good.The competitiongets tougherevery year.M:Nice tomeet you,too.Ive gonethrough yourresume andwould liketo knowmoreabout you.C:Thank youfor yourinterest inme.M:To startwith,would youliketotell meabitabout yourselfC:Sure,Im asenior studentat GuangdongUniversity ofFinance.I expect to graduatethissummer.My majoris international finance.M:So,why didyou chooseour companyC:As faras I know,your companyisoneof severalleading internationalconsultantcorporations whichcametoChina afterChina enteredWTO.I thinkworking herewould givemethebestchance touse whatIve learned at university.M:As amajor ininternationalfinance,what doyou thinkyoucando inconsultancyC:Well,I know how totackle problems.For example,I knowI mustfist analyzethe problemandwork outits majorcause.Then I willbe abletosearch forways tosolve itfrom theavailabledata.M:Sometimes datais notenough.Have yougot anyrelevant experiencein thisfield C:Lastyear,duringtheprobationaryperiod,I wasinvolved inthe restorationofafactory inNanjing.I reallylearnedalot fromthe experience,especially howto assesspeoples strengthsandabilities.M:Can youcope withhard workunder pressureand ina toughenvironmentC:No problem.I dontcare aboutpressure orthe environmentas long as Ienjoy the work.M:Good.Now,doyouhave anyquestions toaskC:Yes,Ive gotone.Are thereany opportunitiesfor Chineseemployees tobe transferredtothe headofficeinNewYorkor otherbranch officesaround theworldM:Um,probably.I thinkyou arelikely tobe sentto workinanoverseas branchto getexperiencelater ononce youveproved yourworth.C:Oh,great.If Kmaccepted,I willdo mybest forthe company.M:I wishyou luck!Well notifyyou ofour finaldecision byFriday.C:Thank you,Ms.Mandel.Goodbye.M:Goodbye.Video2Wang=W,Mr.White=M.W:May Icome inM:Yes,please do.W:Good morning,sir.My nameis MerryWang.I/vecomefor aninterview,as requested.M:Nice tomeet you,Miss Wang.IamHarry White,Director ofthe HRDepartment.I wasexpectingyou.Please,take aseat.W:Thank you.M.Well,Miss Wang,youareapplying forthepositionof Salesmanager,right Howdid youknowaboutour companyW:I gotto knowyour companyfrom yourTV commercials.They areelaborately designedandproduced,and leaveme deepimpression.And inthe summersof1997and1998Iworked asa salesgirlfor yourcompanyinGZ.M:Really Thats good.Then youmust knowsomething aboutourcompanyW:Yes,alittle.Your companyis veryfamous.Your cosmeticsand skincareproductsareverypopular withwomen allovertheworld.M:Huh,thats right.Miss Wang,can youtell mewhich universityyou attendedW:Sun Yat-sen.M:And whatdegree haveyou gotW:I havea bachelorsdegree inbusiness administration.M:How isyour EnglishYou know,some staffmembers inourcompanyare Americans,soconversational Englishis veryimportant.W:I passedTEM8at college,andIam goodat oralEnglish.I thinkIcancommunicate withAmericansquite well.M:Good.I knowyouarenow withUnited Butter.What isyour chiefresponsibility thereW:Ive workedthere forfive years,since Igraduatedfromcollege.Two years ago,I wasappointedBrand Manager-responsible forthe Pandaline ofbiscuits.M:Why doyou wanttochangeyour jobW:I wanttochangemy workenvironment,seek new challenges andbroaden myexperience.Thats whyI wanttomoveinto sales.M:What doyou thinkisthemostimportantqualification fora salespersonW:I thinkit/s self-confidence andquality products.M:I agreewithyou.What salarywould you expecttoget hereW:well,I wouldleave ittoyouto decideafteryouconsider myabilities.My currentannualincome atUnited Butteris150thousand.But,er,...could youtellmealittlemore aboutwhatthe jobentailsM:You wouldbe in charge ofallthesales activities,for allhair productsin northeastChina.This wouldinvolve marketanalysis,client serviceand development,sales promotion,andregular customer satisfaction surveys.Youd reportdirectly to the RegionalSales Director.Do youhave anyother questionsW:Yes,only one.When canI haveyour decisionM:I needto discusswith otherboard members.Well notifyyou ofour decisionas soonaspossible.But...tobehonest,you seemtobeagoodcandidate withthe rightkind ofexperienceand personality.Youre highon mylist.W:Thatsgood!Thank you,Mr.White.I lookforward to hearing from you.Goodbye.M:Goodbye.Case AnalysisInterviewer:Where doyousee yourselfinthree yearsCandidate:Well,Iseemyself insales,you know.I mustsay,Iwouldrather liketo establishmyown company,you know,inmyhome town.Interviewer:What specificallyaboutourcompany attractedyouCandidate:Well,first ofall,youknow,Iwantto leavemypresentcompany.Its toosmall,andyouknow,Idon/t likethe boss.He doesntknowhowtomotivatepeople.You know,heis alsobad-tempered.You know,the jobis routineand boring.Interviewer:Um...Candidate:Can Iask aquestion If I get thisjob,youknow,would Ibe ableto workabroadin oneofyouroverseas branchesYou know,I liketravelling.Interviewer:Our staffmembers regularlydo six-month placementsin otherbranches.Candidate:Oh,well,that/s whatIm interestedin.Interviewer:What doyouthinkofyourstrengthsandweaknessesCandidate:Strengths andweakness Well,that/shardto answer.You know,Km veryhumorous.I thinkthats myparticular strength.My weaknessesI supposeI donthaveany,youknow.Interviewer:Ok.Is thereanything elseyoud liketo askCandidate:Oh,yeah.IfIgetthisjob,canItake timeoff forvacation You know,I lovetravel.Interviewer:Km afraidI cantanswer that.Candidate:And also,when canyougive meadefinite answeraboutthisjob Interviewer:Iguess youlljust havetowaituntil theendofthe week.Well,Km afraidwehaveto stophere.Thank youverymuchforcomingtoseeme.Unit2Task
11.I haventseen youfor years.
2.What doyoudonow
3.Im inthe Researchand Development Department.
4.I knewyoud dosomething verychallenging andcreative.
5.I sometimesstay inthe officeafter workto dealwith unfinishedtasks.
6.Iamstill theaccountant ofthat cosmeticscompany...Task2Jack:Hi,Im Jack.Km themanager ofthe ResearchDevelopmentDepartment.Ive beeninthis positionforthreeyears.I haveto manageall aspectsoftheproduct developmentprocess,including resourceallocation,budget requirementsand personnelmanagement.Ihave to workwithmarketing teamsto analyzethe needs ofthedeveloping marketsanddirect ourwork accordingly.Im responsible for creatingand managingthe RDteams andforthe overallplanning,execution,and successoftheprojects.Janet:Im Janet,SalesManagerof RTCompany.Since I was promotedtotheposition ofmanagerfour yearsago,Ive beenengaged invarious responsibilities.My responsibilitiesinclude:developing salesstrategies;achieving salestargets;recruiting andtraining salesstaff;supervising andmotivating teamperformance;expanding thecustomer baseandensuring highlevels ofcustomersatisfaction.Stanley:Hi,Im Stanley.As themanager ofthe ProductionDepartment,Im responsible forselecting,developing andmanaging ahighly competentand motivatedstaff ofemployees;ensuring thatproduction iscost-effective andthe productsare producedon timeand ofgoodquality.Moreover,I havetoworkoutthehuman andmaterial resourcesneeded.Imalso responsible for identifyingthe trainingneedsofour staffand cultivatingculture ofcontinuousimprovement inall aspectsof manufacturing.Video1Introducing titlesand responsibilitiesPresident=P;Robin=RP:Good afternoon,everyone!This isRobin Copperfield,the newvice presidentof ourcompany.He willbe in chargeofthe accountingwork.Lets give him awarm welcome!R:Thank you!P:Mr.Copperfield isan expertinthefield ofaccounting.So,itisa pleasurefor usto havehimhere.Now,Mr.Copperfield,Id liketo introducethe vicepresidents andmanagers toyou.R:Its OK,thankyou!P:This isMay Bates,Vice PresidentinchargeoftheAdministration Departmentand theNeighborhoodService Department.R:Nice tomeet you,Ms.Bates.Ms.Bates:Nice tomeet you,Mr.Copperfield.P:And this is Dennis Hayes,Vice PresidentinchargeoftheMarketing Departmentand theSales Department.DennisHayes:How doyoudo,Mr.Copperfield Glad tomeet you.R:Gladtomeet you,Mr.Hayes.P:And this is...oh,where isAndrew JeffersonR:Mr.Jefferson Ivemet himbefore.I heardheisoneofthe secretsofthiscompanyssuccess.Everyone wasraving aboutwhatagreat jobhes donein...P:Uh...speak ofthe devil...Mr.Jefferson hasjust arrived.Mr.Jefferson:Hi,Mr.Copperfield,good tosee youagain.R:Good toseeyou,Mr.Jefferson.Mr.Jefferson:Sorry,Km late.I wastalking toa client.R:Oh,thats ok.How manydepartments are you inchargeof,Mr.JeffersonMr.Jefferson:Four:ResearchDevelopment,Engineering,Contract Budgets,and ProjectPreparation.R:No wonderyoure sobusy.P:Mr.Copperfield,therearethree managerswho reportdirectly toyou,and theyare allladies.So,ladies,canyouintroduce yourselvesAdaBlack:Km AdaBlack,responsibleformanagement accounts.Caroline Clinton:Km CarolineClinton,responsibleforfinancial accounts.Lucy White:Im LucyWhite,responsiblefordata processing.R:Oh,good.Nice tomeetyouall,ladies.Video2Do youlike your jobRobin=R;Jerome=J;Frank=F;Colin=C;Janet=JaR:Whats yourjob now,Jerome Do you stillwork forthat whollyfunded AmericancompanyJ:No,I leftit threeyearsago.Ihavemyownbusiness now.F:Gee,that/s great!How doyou feelasaself-employed entrepreneurJ:Ifeelgood.Icanmake alot moremoney thanbefore andIhavealotof independenceindoing things.But,sometimes Iget tired.As youknow,itsnotveryeasyto runabusinessonyour own.What aboutyou,Frank What areyoudoing nowF:Ive workedforseveralcompanies.After graduation,I wenttoaprivate company.Then ayearlater,I changedtoaSino-Japanese joint-venture enterpriseand workedasasalesassistant.Two yearslater,I movedontoacomputercompany andworked inexport sales.And now,Km anadvertising executive.C:Oh,youarearealjob-hopper.Why haveyou changedjobs sooftenF:Im alwaysinterestedinnewchallenges.Iknowchanging jobsfrequently canbeawasteof acompanys humanresources,but Imgaining alotofexperience!How isyourjob,ColinC:Ive beenworkingforthe PMCTextile PlantsinceIgraduated.Two yearsago,I waspromotedto LineSupervisor.F:Do youlike yourjobC:The salaryand benefitsare OK,but Idon/t liketheworkenvironment.Youknow,theworkshops arevery noisysometimes.Also,I dontoften getan opportunitytogoanywhere.I hatestayinginthesameplaceallthetime.You oftentravel onbusiness,right,RobinR:Yes.As a buyer,I musttravel topurchase stock.Ive beentoalotofplaces.C:Maybe Ishould thinkabout becomingabuyer...R:Mm...,everything hastwo sides.Igetfed upwith traveling.Nowadays,Iwantto spendmoretime withmy family.Ja:Hi,guys,mayIjoin youEverybody:Sure.Have aseat.Ja:You enjoygetting together,dont youWhatareyou talkingaboutR:Jobs.What kindof jobdoyouhave,JanetJa:Im thePublic RelationsManager ina holdingcompany.C:Doyouenjoy itJa:Yes.What Ilike aboutitisthat Ican meetalotof newand interestingpeople.R:How aboutyour workinghoursJa:Thats thetrouble.I usuallyhavetowork overtime,because Ioften havedinner partiesinthe evening.Idontget enoughtime withmy familyand baby.Unit3Task10:Good morning.Luck Promotions.May I help youM:Hello,this isMike Twistfrom SmoothCommunication.Could IspeaktoSteve Turner,pleaseO:Just amoment,please.S:Hi,Mike.Its nicetohearfromyou.Hows theEnglish weatherM:Its prettygood forthis timeof year.Whats itlike inNew YorkS:Not good,Km afraid.M:thats apity!Im planningtocomeby nextweek.S:Really Well,youll comeby andsee uswhile yourehere,Ihope.M:thats whatIm phoningabout.Ive gotameetingwithacustomer in Boston on Thursdaynext week.I washoping wecould arrangetomeetup eitherbefore orafter that.S:Great.That wouldgive mea chanceto show youthe convention center.M:Thats whatIwasthinking.S:You saidyouhavetobeinBostononThursdayThat/sthe7thM:that/s right.I couldstop overin NYontheay-that wouldbe Wednesday.Would thatbepossibleS:Ah,Km afraidI wontbeinthe officeon Wednesday.M:Er,well,theotherpossibility wouldbe toarrange itafter Ileave Boston.S:When doyou planto leaveBostonM:Either Thursdayafternoon orFriday morning,but Iwould liketo catcha flightback toLondonon Fridayevening.S:Ok.Well,it wouldbe bestfor usifyoucould flyinonFriday morning.Iwillpick youup attheairport,and thenI couldshowyoutheconventioncenter.If therestime,you couldcomeback totheofficeandwellrunthroughany ofthe detailsthat stillhavent beenfinalized.M:That soundsgood.Just aslongasIcanget back totheairport formy eveningflight.S:No problem.Look,why dontyou faxme yourinformation onceyouve confirmedyourflight Thenwell getbacktoyouwithan itineraryfortheday-that/s Fridaythe8th,rightM:Thats right.Good.Well,Ill dothat andI lookforward toseeing younextweek.Task2Roy:Louise Paulsonsoffice.This isRoy speaking.Paul:This is Paul Jacksoncalling.Is LouiseinRoy:Im sorry.Shes outatthemoment.Paul:When willshe be backRoy:Im afraidshe wontbebacksoon.Can Itake amessagePaul:Yes,could youask herto callmeat979-326-
8965.I needtotalkto herabouttheorderwe placedlast Friday.Im afraidwehaveto makesome changestotheorder.Tell heritsurgent.Roy:Could yourepeat thenumber pleasePaul:Yes,its979-326-8965andthis isPaul Jackson.Roy:Could youspell itPaul:P-A-U-L,Paul,J-A-C-K-S-O-N,Jackson.PaulJackson.Roy:Thank you,Mr.Jackson.Ill makesure Louisegets thisassoonaspossible.Paul:Thanks,bye.Roy:Bye.Video1R:Hello,International Sales.Mr.:Hello,this isMr.Schulz here,calling from England.R:yes,Mr.Schulz,who doyouwantto speaktoMr.:Id liketo speakto MR.Matthews.R:Fine.Hold theline,please.Km connectingyou now.connectedMiss:Hello.Mr.Matthews7office.Whozs callingpleaseMr.:thisisMr.Schulz callingfromEngland.Can Ihaveaword withMr.MatthewsMiss:Im afraidMr.Matthews isn/t available.Hes goneto HongKong onbusiness fora fewdays.Mr.Schulz:when doyouexpecthim backMiss.:hell beback onFriday afternoon.Is iturgentMr.:Yes.Miss.:Can Itake amessage forhimMr.:Yes,please.Will youtell himthat wevejust receivedyour sampleofthenew assemblycoffeetable andare quite happy withitMiss.:Sure.Its verykindofyoutosay so.Can weexpect anorder fromyouMr.:Thats whyIm makingthe call.Please tellMr.Matthews werequitehappywith thequalityand designofthetable,but thepriceistoo high.We needsome negotiationon it.Miss.:Ok,Mr.Schulz.Anything elseMr.One morething.Please informMr.Matthews thatI wontbeabletogetto yourcompanythat earlythis Saturdaybecause ofthe railstrike.Itll probablybe afternoonbeforeI arrive.Miss.:No problem,111givehimthe message.Mr.:Thanks.Miss.:Youre welcome.Goodbye.Video2:First attempt:R:Goodafternoon,thisisDNN.How canIhelpyouM:good afternoon.Kd liketo speaktoMr.Miller,please.R:Mr.Miller Holdon,please.Ill connectyou.connectedL:Mr.Miller speaking.Whos callingpleaseM:thisisMs.Mandel fromBCM.Is thisHenry MillerL:what HenryMiller No,thisisLeo Miller,intheSalesDepartment.HenryMillerisintheCustomer RelationsOffice.Km afraidyouve dialedthewrongextension.M:Oh,sorrytohave interruptedyou.Can yougivemeHenryM川ers extension,pleaseL:Sorry,I haventgotadirectory onhand now.Would youmind callingthe。