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精品文档售后服务承诺书英文
1.Basic requirementsof ourafter-sale service1If anyquality problemssuch asdesign,manufacture,function orprocedure occurwithin theguarantee period,SCCW shalltake fullresponsibilityand bearall theeconomic lossesincurred.2If anyquality problems occurs within theguarantee period,SCCW shallprovide on-siteservice after receive thebuyer snotice in24hrs.3If anybig qualityproblemsoccursout of theguarantee period,SCCW willsend maintenancetechnicianto providevisiting serviceafterreceivethebuyer snotice in24hrs andcharge fora favorableprice.4SCCW willprovide alifetime favorableprice to thebuyer with the materials and sparepartsused insystem operation,equipment maintenance.The abovementioned areonly basicafter-sale servicerequirements,we willmake morepromises relatedto qualityassuranceand operationguarantee mechanism.hear feedbackidea ofusers and deal with them in time.if youare caughtin someproblems when using our products,welcome tocontact usat anytime.
2.After-sale service commitment1Quality andservice commitment:After-sale servicedepartment:SCCW willset up a after-sale servicedepartment andspareparts centerspecified forValin ArcelorMittalAutomotive SteelCo.,Ltd Cranein MainFactory Buildingof Cold Rolling Projectandprovide professionalequipment maintenanceengineers.Payment ofmaintenance expense:All themaintenance expensewithin the guarantee periodshallbe borne by SCCW.After-sale servicemeasures within theguarantee periodThe after-sale servicework isan importantpart ofourmarketing and sales work.The qualityof serviceprovided willnotonly influencethe companycredit,but alsoclosely relatetothe safelyrunning of the equipments.In orderto maintainthegood reputationof Hercules,SCCW willstrictly observerelevantnational regulationsabout Product-Quality Lawandprovide high quality productswiththe principle ofhospitablereception,enthusiastic service,quick responseand promptresolution.We willconscientiously implementthe after-saleservice workin full-scale,and makecommitment toour clientsasfollows:
1.Select andappoint engineeringtechnicians andworkerswho areprofessionallycompetent andpersonally committedto undertakethe after-sale servicework.Meanwhile setup theservice officemade upofchief engineeroffice,project office,technical center,after-sale servicedepartment andworkshop specialistsled andcoordinatedby marketingandsalesdepartment.
2.During theValin ArcelorMittalAutomotive SteelCo.,Ltd Cranein MainFactoryBuilding ofColdRollingProject on-site installationandtrial un,appoint specializedafter-sale servicepersonnel to售后服务承诺书英文[篇范本work atthe workplace2]1售后服务承诺书凡购买我公司产品保修壹年,在质保期内浮现质量问题,本公司免费维修,终身提供技术支持及配件售后服务不受时间限制,在接到电话后即将派人解决,听取用户反馈意见并及时处理如果您在使用我们的产品时遇到问题,欢迎随时与我们联系英文翻译after-sales serviceletter ofcommitment:all productspurchased inour companyare guaranteedtokeep ingood repairfor oneyear,if qualityproblems happeninguaranteeperiod,our companywill maintainfor free,additionally,our companyprovides technicalsupport andfittingsfor life,after-sales serviceisn trestricted bytimeand wewill assigntechnical personnelto solveyour problemsimmediatelyafter receivingtelephone andhear feedbackideaof usersanddealwiththemintime,if youare caughtin someproblemswhenusingourproducts,welcome tocontact usat anytime.范本2售后服务承诺书after saleservice undertaking浙江新乾坤家私秉持“全方位、高品质、快速度”的服务标准,以客户满意为目标,谨此公开承诺zhejiangnew worldfurniture upholdtheprincipleof“afull range,highquality,fast“service standards,customer satisfactionas thegoal,tothepubliccommitment.
一、服务承诺one,servicecommitment我公司组建了一批强硬的应急维修服务队,有经验丰富
1.的现场工程师和高级技师,对浮现的任何问题都能在最快的时间内赶到现场,进行维修和更换2,our companyhas setupanumber oftough emergencyserviceteam,on-site experiencedengineers andseniortechnicians,arrived onthe scenein thefastest timefor anyproblems,maintenance andreplacement.产品交付一周内,我公司售后服务部的工作人员会根据
3.客户的联系方式,进行电话跟踪咨询,直到客户满意为止4product deliverywithin oneweek,my companyafter-salesservice departmentstaff canaccording tothe customerscontact phonetracking service,until thecustomer satisfied.所有有关于产品质量投诉,在小时内经予答复,小
5.124时内赶到现场,并根据投诉的情况确定处理措施,进行维修和更换3of allabout productquality complaints,within1hours afterthe reply,rushed tothe scenewithin24hours,and todetermine thetreatment measuresaccording tothecomplaint,repair andreplacement.我公司承诺所有维修人员随叫随到,更好的为客户排难
4.解纷5i promiseall maintenance personnel availability,thebetter forthe customers..保质期内有关于产品质量引起的费用,由我公司承担67the warranty period onthe qualityoftheproducts thecostsbornebymy company..保质期内由于贵方的使用不当,或者是自然环境造成的8我方免费提供维修,维修所用的材料和配件均只收成本价D9the warranty period dueto improperyou use,or thenaturalenvironment causedby theus toprovide freerepair,the repairmaterialsandaccessories arecharged onlythe costprice.超出保修期的产品,我公司承诺终身定期上门检测10和维护11beyond thewarrantyperiodoftheproduct,our companypromiseslifelong regularon-site inspectionand maintenance.
二、运输方式two,transportation mode所有货物免费运送到客户手中,免费安装、调试及安装
1.保养维护人员告知客户如何of allthe goodsfree deliveredtoour customers,free installation,commissioning andinstallationand maintenance,maintenancepersonnelto informcustomershow tomake productmaintenance ofcommon sense,untilthey aresatisfied.所有货物安装调试完毕后,由客户查看、验收后方可离
2.开现场3of allthe goodsafter installation,check,acceptanceby thecustomer beforeleaving thescene.
三、退换货物承诺three,returned goodscommitment所退换产品要求具备商品完整的外包装、配件,说明书、
1.保修卡、发票、发货单,退换原因的说明2the returnedproducts requirepackaging,accessoriescomplete specification,commodity,invoice,warranty cards,invoices,returned thereasons.用户在正常使用的情况下浮现质量问题,在保质期内请
3.快速与我公司取得联系,以方便用户得到及时的维修和更换4user qualityproblems ariseinthe normal usecondition,inthewarrantyperiodplease fastcontact withour company,to facilitatethe usersreceive timelymaintenance andreplacement.现在下列情况不能享受我公司退换承诺
5.6now thefollowing situationcannot enjoymy companyexchangecommitment.产品曾经被非正常使用a.the a.product wasnot normaluse.非正常情况下存储、潮湿b.b.abnormal conditions,wet storage.未经授权的修理、误用、滥用和改动c.c.食unauthorized repair,misuse,abuse andchange,d.物和液体溅落导致的损坏d.food andliquid splashdamage tothe.产品的正常的磨损e.e.products ofthenormalwear andtear.超出保质期f.f.beyond theshelf life.特殊注意由于照片显示原因,无法保证页面所显示产品的颜色与产品实际颜色彻底一致,我公司将竭力说明special note:because thephoto displayreasons,can notguaranteethe pagedisplay productcolor andthe truecolorsof theproducts iscompletely consistent,i willtry toexplain.g.服务承诺书英文[篇3]凡购买我公司产品保修壹年,在质保期内浮现质量问题,本公司免费维修,终身提供技术支持及配件售后服务不受时间限制,在接到电话后即将派人解决,听取用户反馈意见并及时处理如果您在使用我们的产品时遇到问题,欢迎随时与我们联系all productspurchased inour companyare guaranteedtokeep ingood repairfor oneyear,if qualityproblems happeninguaranteeperiod,our companywill maintainfor free,additionally,our companyprovides technicalsupport andfittingsfor life,after-sales serviceisn trestricted bytimeand wewill assigntechnical personnelto solveyour problemsimmediatelyafter receivingtelephone and。