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故障排查FCM—、开始FCM板卡承载金融POS机刷卡交易业务,使用中出现的问题一般与线路及业务报文关系较大,定位故障的思路是先查接口硬件,之后查线路连通性与质量,最后排查交易报文是否正常Administrator\2015-12-1206:41:
301.板卡硬件排查审------------------------------|无法打环测试线路问题;首先从POS机侧确认故障现象,交易业务是否成功,即pd^AM板卡承载的业务类型不确完成查询、消费等业务,之后FCM接口状态与接口对应TerminalID的报文收发统计信息!命令display posa status terminal例如显示FCM5/0接口UP处于连接状态,注意只有接口正在交易时FCM接口才会UP[H3C]display^osastatusterminalT gragnal IDType InterfaceL is]enPor tState1TCP-2000linked2FCI fci6/0-Up命令display posastatistics terminal例如查看Terminal ID为2的接口收发报文一致,无错包,无链路丢包[H3C]display ptosastatistics terminalTerminal IDReceive SendPktErr DisErr1100100002606000InDiscarded OutDiscarded0飞0如果报文统计发生异常,连接无法UP,则需通0过如下测试方法判断是否硬件问题导致当POS机侧进行交易时,查看FCM单板指示灯是否闪烁,如果指示灯没有亮,则有可能是线路或板卡硬件问题;此时可以将F CM侧与POS侧更换为普通PSTN电话机,拨打号码进行测试,确认是否可以互通,如果可以互通,在排除POS侧的因素后,就可判断为设备侧问题.线路质量测试2查看接口信息中错包统计,错包率较高,则可能为线路质量较差造成,此时会影响交易的成功率命令display interfacefem interface-number例如只有在有交易时,该接口物理才会up,否则是down的状态[H3C]display interfacefcro6/0FCTO6/0current stateDOWNLine protocolcurrent stateDOWNDescription FCID6/0InterfaceThe MaxinzuniTransmit Unitis1500,Hold timeris10secInternet protocolprocessing:disabledLink layerprotocol isPPPLCP initialLast300seconds inputrate
0.00bytes/sec,0・00packets/secLast300seconds outputrate
0.00bytes/sec,
0.00packets/secInput0packets,0bytes0broadcasts,0nultleasts0errors,0runts,0giants0CRC,0align errors,0overruns0dribbles,0aborts,0no buffers0fraire errorsOutputpackets,0bytes0errors,0underruns,0collisions0deferred.线路排查3线路排查方法为POS机侧与板卡侧两端接电话机,互拨通话后,确认是否存在杂音;FCM接口连接线路,POS机侧电话拨打,确认是否可以听到清晰的modem拨号音;线路测试需要多次拨打,并保证现象一致如果通话存在杂音,无法听到清晰的modem音,则可确认线路质量存在问题.业务报文测试路由器收不到POS机发送的报文,可以通过如下方式排查,设备开启4de.且迎posaall开关,POS侧进行交易,查看debug信息中是否有接口的交易报文POS业POS务交易报文流程比较简单,每一笔业务交易需要四个报文命令debugging posaall例如FCM5/3接口对应terminal4接口的报文交互过程如下IJul613:02:29:2692011MSR50IFNET/3/LINK.UPDOWN:Fcrri5/3link statusis UP./做到呼叫,接口UPJul613:02:29:2692011MSR50P0SA/7/EVENT:Received IXtrl1message froroline84,♦Jul613:02:29:27020111SR50POSA/T/EVEKT:Terminal4Received lineup message.Received300bytes frorfc»terminal4/小到POS机发束的报文ID0x60DST0x0003SRC0x0000Total length300Offset0,partial dataas follows0x000:6000030000130408002020010000cO000x010:08990000000370001833323030303030*Jun2809:49:10:8512011MSR50P0SA/7/EVENT:App1Succeeded tosend connectingrequestto server-Sent302bytes totep application
1.〃发送给前置机PktLgn0x012c ID0x60DST0x0003SRC0x0004Total length302Offset0partial dataas follows0x000:012c60000300041304080020200100000x010:c00008990000♦Jun2809:49:10:8542011App1:Received ASYNJ^EAD♦Jun2809:49:10:854201100037000183332303030MSR50-40POSA/7/EVEMT:message fromsocket
1.MSR50-40P0SA/7/PACKET:Received3S3bytes fruaitep applicationL/用南前首机的回应报义PktLen0x0161ID0x60DST0x0004SRC0x0003Total length353Offset0,partial dataas follows0x000:016160000400031304081020380100020x010cl010899000000037017341002220018*Jun2809:49:10:95420111SR50POSA/7/PACKET:Sent3S1bytes toterminal4,〃发送给POS机ID0x60DST0x0000SRC0x0003Total length351Offset0,partial dataas follows0x000:6000000003130408102038010002cl010x010:08990000000370173410022200183030»Jul613:03:04:0752011ISKbO1FNET/3/LLMf UBDOWN:Foife/3li心status isDOWN.//POS^ttl8*Jun2809:49:23:6472011MSR50POSA/7/EVENT Terminal4:Received IOCtri2©essase fromline84Object-Type1Index5308659If-Type
89.♦Jun2809:49:23:64720111SR50-40POSA/7/EVENT:Terminal4Received linedown message.。