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PPTcoursewarefor CivilAviationFlightAttendant•Introduction toEnglish for Civilcontents Aviation Flight Attendants•Basic Terminologyof Civil Aviation目录Flight AttendantEnglish•English situationaldialogue forcivil aviation flight attendants•Civil AviationFlight AttendantEnglishListening andSpeakingcontents Practice•Frequently AskedQuestions and目录Answers on Civil Aviation FlightAttendant English•Civil AviationFlight AttendantEnglishExam andEvaluation01CATALOGUEIntroduction toEnglish for CivilAviation Flight AttendantsThe definitionand importanceof civilaviationflight attentionin EnglishDefinitionImportanceCivil AviationFlight AttendantEnglish,With thecontinuous developmentofabbreviated asCAFA English,refers tointernational air transportation,civilthe professionalEnglish used by civilaviation cabinservice personnelneedaviation cabinservice personnelduring to have goodEnglish communicationtheir work process.skills tomeet thecommunication needsofpassengers and ensure flightsafety.The LearningObjectives of Civil Aviation FlightAttendant EnglishImprovethe English listening andspeaking abilitiesof civilaviation cabinservice personneltoenable themto communicatefluently with passengers.Master theprofessional terminologyand common expressions ofcivilaviationin ordertobetter provideservices forpassengers.Understand culturaldifferences andetiquette normsin internationalairtransportationtoimprove servicequality.Learning MethodsforCivil AviationFlightAttendant English•Listening training:By listening to recordings,watching videos,andother methods,improve the Englishlisteninglevel ofcivil aviationcabinservice personnel.•Oral practice:Organize simulateddialogues,role-playing and other activitiesto allowstudents to communicatein English in real-life situations.•Professional vocabularylearning:Teach civilaviation professionalvocabulary andcommonexpressionsto helpstudentsbetter understand English instructionsand broadcasting.•Culture andEtiquette Training:Introduce culturaldifferences andetiquette normsin internationalairtransportation,and improvestudents cross-cultural communicationskills.02CATALOGUEBasic TerminologyofCivilAviationFlight AttendantEnglishAirport Ground Service EnglishAirportGroundServiceEnglish:Summary:Mastering airportDetailed description:FlightThis isthe English used byflight groundservice English is abasic attendants need to be able toattendants during their timeon requirementfor flight attendants,communicate effectivelywiththe groundat theairport,which helpsimprove serviceairport staff,ground crew,andincluding communicationwith qualityandensure the safety of other relevant personnelin fluentpassengers,crew,airport staff,passengers andcrew members.English,including flightand otherrelevant personnel.information,passenger safetyinstructions,emergency situations,andotherrelated content.On boardservice English•On boardservice English:Thisis the Englishusedby flightattendantsto provideservicesto passengerson theplane,including communicationinareas such as catering services,safety demonstrations,and onboard entertainment.On boardservice EnglishSummaryGoodonboard serviceEnglishis an importantfactor inimproving passengersatisfaction,helping toestablisha goodbrand imageand reputation.Detailed descriptionFlight attendantsneed tobe able to provide high-quality servicesto passengerswith standardpronunciationand fluentEnglish,including providing catering,beverages,onboardentertainment,andanswering passengersquestions andresolving unexpectedsituations on board.Communication Englishin emergency situations•Emergency communicationEnglish:This istheEnglishusedbyflightattendants inhandling emergencysituations,includingcommunication withpassengers,crew members,ground rescuepersonnel,andotherrelevantpersonnel.•Summary:Mastering communicationEnglishinemergencysituationsisanessential skillfor flight attendants,which helpsensurethesafetyofpassengers andcrew members.•Detailed description:Flightattendantsneedtobe able tocommunicatein clearand conciseEnglish inemergencysituations,including issuingemergency instructionsto passengers,coordinating actionswith crewmembers,and communicatingwith groundrescue personnel.This requiresflightattendantstohavegoodpsychological qualitiesand copingabilities,and beabletohandle emergencysituations calmlyand decisively.03CATALOGUEEnglish situationaldialogue forcivilaviation flightattendantsPassenger boardingscenario dialogueSummaryDetailed descriptionMastering English conversationskills forThe PPTcourseware shouldinclude Englishpassengerboarding scenarios dialogues aboutthe boardingscene ofpassengers,including how to greetpassengers,verify passengerinformation,assist passengersinplacing luggage,etc.,to helpflight attendantsmastercommon boardingEnglish expressionsandcoping skills.On boardcatering servicescenario dialogueSummarywords Detailed descriptionFamiliar withtheEnglishdialogue contentof onThe PPTcourseware shouldinclude Englishboardcatering service scenariosdialoguesonboardcateringservicescenarios,including howtoprovidecatering services,answering passengersinquiries aboutcatering,handling specialcatering requirements,etc.,toimprove theEnglish communicationskills offlightattendants whenprovidingcatering services.On boardentertainment servicescenario dialogue•Summary:MasteringEnglishdialogue skillsfor in-flight entertainment servicescenarios•Detaileddescription:The PPTcourseware shouldinclude Englishconversations aboutentertainmentservicescenarios onboard,including howto introduceentertainmentfacilities,answer passengersinquiries aboutentertainment activities,handle entertainmentequipment malfunctions,etc.,so thatflightattendantscancommunicate fluentlywithpassengersand providehigh-quality entertainmentservices.04CATALOGUECivil AviationFlight AttendantEnglishListening andSpeakingPracticeListening exercisematerialsReal worldscenarios Avariety ofaccountsDesigned tomimic reallife Toprepare studentsfor thediversesituations thatflightattendantsrange ofaccounts theymaymight accountant,such asdealing VSaccountant duringtheirwork,with passersby,in lightemergencies,materials includea mixof American,and communicatingwith groundBritish,and internationalEnglishcontrol accountsOralPractice MaterialsRoleplays DialoguesScenarioswhere studentsact outPrepared dialoguesfor studentstodifferent situations,such asdealing practice,focusing oncommonwith iratepassersby orhandling scenarioslike meetingattendees,medical emergencies,to improvetheir explainingin lightsafety procedures,ability tothink ontheir feetand reactand dealingwith technicalissuesappropriatelyListening andSpeaking PracticeMethodsAudio basedexercisesThese includelisteningto audio recordingsand completingtasks likefilling inmissinginformation ormultiple choicequestions totest comprehensionGroupdiscussionsEncourages studentsto worktogether ingroups todiscuss thescenarios theyhave heardandshare theirideas onhowtohandle themeffectively05CATALOGUEFrequently AskedQuestions andAnswersonCivilAviationFlightAttendantEnglishFrequently asked questions and answers fromattendeesSummaryFrequentlyasked questions and answersfrom passengersSummaryPassengersmay askquestions aboutflight information,safety instructions,onboard facilities,cateringservices,etc.duringtheflight.The followingarecommon passengerquestions andtheir corresponding answersFrequently asked questions and answers fromattendeesSummaryFlightinformationSummarySafety instructionsSummaryOnboard facilitiesSummaryCateringServicesFrequently askedquestions andanswers bycrewmembers要点一要点二Summary SummaryCommonQuestions andAnswers ofCrew MembersCrew membersmay beaskedquestions about flightsafety,emergency response,onboard services,etc.The followingare commoncrew memberquestionsand theircorrespondinganswersFrequentlyaskedquestions andanswersby crewmembersOnboard servicesSummaryEmergencysituationhandlingSummaryFlight SafetySummaryOther common questions and answersSummarySummaryOthercommon questionsandanswers Inaddition tocommonquestionsfrom passengersandcrew members,there arealso someothercommon questions,suchasthose relatedto flightdelays,baggage check-in,etc.The followingareother commonquestionsandcorrespondinganswersOther commonquestionsandanswersSummaryFlight DelaySummaryLuggagecheck-in06CATALOGUECivil AviationFlight AttendantEnglishExam andEvaluationOutline ofCivilAviationFlightAttendant EnglishExamListening ReadingSpeaking WritingcomprehensioncomprehensionTest takers will listentoaTest takerswill readTest takerswill engagein Test takerswillwrite essaysvarietyof audiomaterials avoidancerelated textsand role-play scenariosand oremails relatedtorelated toavoidance answerquestionsaboutthe completetasks requiringavoidance scenariosscenariosandanswercontent themto speakin Englishquestionsabout thecontentSkillsforCivilAviationFlightAttendantEnglishExam0102030405Grammar andListening SkillsSpeaking SkillsReading SkillsWriting SkillsVocabularyTest takers shouldhave Testtakers shouldbe Testtakers shouldbe Testtakers shouldbe Testtakers shouldbea goodgrasp ofEnglish ableto understand abletocommunicate ableto readandableto writeclear andgrammarandEnglishspeaking effectivelyin English,understand avoidancereason English,includingvocabulary,including passersbyand bothverbally andnon relatedtexts inEnglish emailsand reportsaveragingspecific termscollections verballyEvaluationStandards forCivilAviationFlightAttendantEnglishExamContextLanguageFluency VocabularyUnderstandinAccuracygTest takersuse ofTesttakers should TesttakersshouldTesttakersshouldEnglish shouldbe demonstratefluency demonstratea demonstrategrammaticallycorrect intheir English,sufficient vocabulary,understanding ofandfree ofincluding naturalincluding averagingavoidance scenariossignificanterrors flowof speechand specificterms andbeableto applyabilityto expresstheir Englishskillsideas clearlyappropriatelyTHANKS感谢观看。