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English coursewareforsubway passengerservice•Overview ofMetro PassportTransportServices•Common English vocabulary forCATALOGUEsubway passenger services目录•Practical Englishpresence patternsforsubway passenger services•English situationaldialogue onsubwaypassengerservice•English trainingand improvementCATALOGUEforsubwaypassengerservice目录01Overview ofMetroPassport TransportServicesDefinition of Subway PassengerServiceSubway passengerservice refersto thetransportation servicesprovidedby the subway systemfor passengers,including trainoperations,stationservices,and otherrelated servicesItis animportant partof publictransportation servicesand playsa vitalrolein urban transportationThe Importance ofSubwayPassport TransportServicesImprovingurbantransportationefficiencyThe subwayis afast andeffective modeof transportation,which cansignificantlyreduce urbantraffic congestionand improvetransportation efficiencySavingenergy andreducing emissionsThesubway systemuses electricityas themain energysource,which ismoreenergy efficientand environmentallyfriendly comparedto individualvehiclesFacility urbandevelopmentThe subwaynetwork canconnect differentparts of the city,promote urbandevelopment,and improve the quality of lifeof residentsThestandard processof subwaypassenger serviceTicketpurchase Waitingfor the trainPassengers canbuy ticketsat thePassengers waitfor thetrain atthestation ticketoffice orautomatic ticketplatform accordingto thetrainmachines scheduleBoardingthetrainArrival atthe destinationPassengersboard thetrain accordingPassengers getoff thetrain attheto thedesigned entryand exitdestination stationand leavethestation02Common Englishvocabulary for subwaypassengerservicesCommon English vocabularyforticketing servicesFaresprovideinformation aboutTickettypesticket pricesand anydiscountsor promotionsavailableexplain differentticket typesavailable,such assingle tickets,return tickets,andweekly/monthly passesPaymentmethodsdescribeavailable paymentoptions,such ascash,card,ormobile paymentCommonEnglish vocabularyfor onsite guidanceStationlayoutexplain thelayout of the station,including whereto findtheticket machines,platforms,and exitsDirectionalsignsprovide guidanceon howto navigatethe station,includingwhich wayto gofor differentdestinations andwhere totransferScheduleassistpassersby withunderstanding trainschedules,includingdepartment andarrival timesCommonEnglishvocabularyfor passengercommunicationGreetingand politenessuseappropriate greetings,apologies,and thankyoufor yourexpressionsInformation requestsbe able torespond topassenger requestsforinformation aboutthesubwaysystem,includingroute queriesand inquiriesabout connectionsInquiryhandlingknow howto handlepassenger complaintsorquestions aboutthe serviceCommonEnglishvocabularyused inemergencysituationsEvaluation procedures01explain whatto doin case of an emergency evaluationand howtofollow thestations evaluationrouteSafety announcements02beableto communicateimportant safetyannouncements toattendees,such asStand clearofthedoors orDo notenterthe platformedge.First aid instructions03provide basic first aidinstructions incaseofaccidents ormedicalemergencies untilprofessional helparrays03Practical Englishpresencepatterns forsubwaypassenger servicesPracticalSentence Patternsfor TicketingServicesTicketing servicesAdditional presencepresence patterns patternsDoyou needa ticketHow manySingle orreturn ticketWhen dothetickets Whereto Howmuch is the ticketsexpire Doyou haveanyticket discountsPracticalpresence patterns for onsite guidanceOnsite guidanceattention patternsWhere is thetrain platformWhen does the nexttrain arrayHow longdoesthetraintake Wherecan Ibuy aticketAdditional presencepatternsIs therea resistancenearby Whereisthe nearest exitHow canI getto theotherplatformPractical presencepatternsforpassengercommunicationExcuse me,could you please moveover hereImsorry,but couldyou pleasekeep thenoise downThankyou foryour help.Have anice day.Additional presencepatterns:Could youplease givemeyour seatIm sorry,but couldyoupleaselendme yourphone Doyou knowwhere thenearest ATMisPracticalpresencepatternsfor emergencysituationsEmergencysituations presencepatternsPlease retaincalls andfollow instructions.There isanemergency,please evaluatethe building.Call911now.Please donot useelevators.Additional presencepatterns Isanyone injuredPlease assistthose whoneed help.Whereisthenearestfirst extenderPlease donot blockthe exits.04English situationaldialogueon subwaypassengerserviceDialogue onticketing servicescenariosTicketing serviceEnglishdialogues forpurchasingtickets,checking thevalidity oftickets,and handlingticketrefundsFar inspectionEnglishdialogues forverifyingtickets andhandling ticketconflictsOnsite guidancescenario dialogueStationguidanceEnglish dialogues for providingdirections toattendees onhow toreachtheir destinationswithin thestationPlatform guidanceEnglish dialogues foradvisory attendeeson thecorrect trainto boardandthe boardinglocationPassport communicationscenario dialogueInformationinquiryEnglish dialogues for providinginformationon trainschedules,transfer information,and otherrelevantinformationComplaint handlingEnglishdialoguesforhandlingpassenger complaintsandfeedbackEmergency situationdialogueEmergency notificationEnglishdialoguesforinforming passersbyof emergencysituations andevaluationproceduresFirst aidguidanceEnglishdialoguesfor advancingbasicfirstaidinstructionsand guidancein caseofaccidents orhidden illnesseson thesubway05English trainingandimprovement forsubwaypassenger serviceTheImportanceofEnglish TrainingEnhancedcommunicationEnglish isa globallanguage usedin internationalbusiness,tourism,and manyother fieldsProficientEnglish skillscan improvecommunication betweensubcirculators andstaff,leading toa betterpassengerexperienceIncreased professionalismEnglishproficiency reflectionsa highlevel ofprofessionalism andcan enhancethe imageofthesubwaysystem Itcan alsoimprovethequalityofservice providedto foreignvisitors andbusinesspeopleEfficient informationseminarEnglish profitabilityallows subway staff toprovide importantinformation quicklyandeffectively,such assafety instructions,service updates,and routeannouncementsMethods andSkills ofEnglish Training•Oral communicationskills:Train subwaystaff tospeak fluentEnglishthrough roleplaying,simulations,and otherpractical exercises•Listening comprehensionskills:Focus onimproving theability tounderstand andrespond to different accounts,speech speeds,and promotions•Grammar and vocabulary:Provide basicand advancedEnglish grammarandvocabularytraining toenable stafftocommunicate effectivelyin differentscenarios•Intercultural communicationawareness:Teach staffabout differentcultural backgroundsand waysto adapttheircommunication styletodifferentpassenger needs.Ways toimprove EnglishproficiencyRegular practiceFeedback andContinuingassessment educationEncouragesubwaystaff to useRegularly evaluatethe EnglishProvide opportunitiesfor subwayEnglishas muchas possiblein proficiencyof subwaystaff staffto pushfurther educationintheir dailywork Thiscan bethrough assessmentsor feedbackEnglish,such asonline courses,achieved byproviding fromforeign travelersThis willlanguage exchangeprograms,oropportunities forthem tointeract helpidentify areasthat requireparticipation inworkshops andwithforeign attendeesor byimprovement andprovide conferencessettingup Englishspeaking clubsmotivation forstafftofurtherimprove theirEnglish skillsTHANKS感谢观看。