还剩20页未读,继续阅读
本资源只提供10页预览,全部文档请下载后查看!喜欢就下载吧,查找使用更方便
文本内容:
PPT coursewarefor orderingEnglish speaking目录CONTENTS•Basic languagefor orderingmeals•Common dishnames and expressions•Checkout andThank You•Common vocabularyandexpressionsinrestaurants•Common problemsand countermeasuresin orderingmeals01Basic languagefor orderingmealsStart orderingSummary:Master thebasic sentencepatternsfor startinga mealCouldyou tellme whatthe Detaileddescriptionspecialties aretodayDo youhave amenu inEnglish Idlike toorder,please.Inquiry aboutdissSummary:Understand thebasicinformation ofdishes01What is the mainDetaileddescriptioningredient ofthis dish0203Is thereany vegetation0405How isthis dishcookedoptionInquiry aboutspecial requirementsSummary:MeetingDetailed descriptionindividualspecial needs01040203I havea binaryrestriction,Can yourecommend aisit possibleto adaptthedish that is nottoo spicymenu02Common dishnames andexpressionsStaplefood category01020304Bread androlls Whitebread:A soft,fluffy Brownbread:A heart,Bagels:A ringshapedbread that isthebase forwhole grainbread thatis breadwith achewy texturemanysandwiches richin fiberand nutrientsand slightlysweet flavorDishesPastaSpaghetti:A long,thin Macaroni:A short,Noodles:A generaltermnoise madefrom flowtuberous noisethatisfor varioustypes ofthin,and waterIt isstylishly oftenused incasseroles longnoises madefrompreserved withtomato oras acomponent offlow andwater Theycansauce ormeat sauceMacaroni andcheese bepreserved insoups ordishesas amain dishwith sauceDessertsand covers01020304Cakes andpieces Chocolatecake:A rich,Apple piece:A classicCheesecake:A cream,richchocolate cakethatisAmerican dessertmade cakemade withsoftoften preservedwith witha fillingof cookedcheese anda Grahamchocolatefrosting orapples anda toprust Itis crackerrust Itcan beganacheoften servedwarm witha servedplain orwith fruitscopeof vanillaice creamtoppings03Checkout andThank YouCheckoutClearsteps:During theVarious paymentSecurity guarantee:Order confirmation:Aftercheckout process,the methods:In orderto Duringthe checkoutthe customercompletesprocess foreach stepmeet theneeds ofprocess,it isnecessary tothe payment,the ordershould be clearlylisted,different customers,a ensurethe securityof confirmationinformationincluding selectingvariety ofpayment customer information,should besent tothepayment methods,filling methodsshould besuch asusing encryptioncustomer throughemailin deliveryinformation,provided forcustomers totechnology toprotect orSMS,including orderverifyingorder choose,such asAlipay,customerinformation and number,productinformation,etc.,so thatWeChat payment,credit avoidinformation information,deliverycustomers cansmoothly card,etc.leakage andtheft.information,etc.complete their purchases.Thank youand Goodbye01020304Express gratitude:At theProvide after-sales Farewelllanguage:When Recordcommunicationend ofthe service:You canintroduce endinga callor content:In ordertocommunication with the relevantafter-sales communication,polite facilitatefollow-up andcustomer,express servicepolicies tofarewell wordssuch assummary,importantgratitude tothe customercustomers,such asreturn goodbye,good luck,content offortheirpurchaseand andexchange policies,etc.shouldbeused tocommunication withsupport,and improvecustomer servicecontact maintaina professionalcustomers shouldbecustomer satisfaction.information,etc.,so thatimage andleave agood recorded,includingcustomers canreceive impressionon customers.customer needs,issues,timely helpand supportetc.,for internalsharingwhen needed.and discussionwithin theteam.04Common vocabularyandexpressions inrestaurantsRestaurant facilitiesand servicesMenuWaiter/WaitressA listof foodand drinksoffered by the restaurant,The employeeresponsible fortaking orders,including accessories,main courses,and dessersserving foodand drinks,and providingservice tocustomersBillTipThe totalamount ofmoney ownedbythe customer,A gravityleft bythe customerto showadmissionincluding thecost offood,drinks,and anyfor goodservice,typically asa percentageof theadditionalservices totalbillEvaluation andfeedbackSatisfactionSuggestionsThe levelof customerIdeas oropinions providedsatisfactionwith the service bythecustomerto improveandfood receivedtheserviceor menuoffersComplaints RecommendationsAnyissues orproblemsPositive feedbackfrom aaccountedfor bythecustomer abouta specificcustomerduring theirdiningdish,service,or restaurantexperienceSpecialcases andholiday orderinglanguageValentines DayMothers DayExpressionsand languageLanguage and phrases related tospecific tothe romanticholiday the holiday honingmothersin FebruaryFathersDay ChristmasLanguage andphrasesrelatedtoLanguageandphrases usedtheholiday honingfathers duringtheholidayseason,including ThanksgivingandEastern05Common problemsand countermeasuresin orderingmealsDish selectionissuesProblem CountermeasureDifficultlyin selectingdishes dueto Providepictures ordescriptions ofunfamiliaritywith themenu ordishes toassist inunderstanding andlanguagebarrier selectingoptionsProblem CountermeasureLakeof diversityin dishesoffered,Ensure adiverse andinclusive menuleadingto dissatisfaction withthethat catsto differenttaxes anddietarychoice offood restrictionsPriceand quantityissuesProblem CountermeasureProblem CountermeasureUnexpectedlyhigh Providetransparent Independentquantity Ensureports areequalprices orunclear pricinginformationandor portsize,resulting andconsistent withthepricing informationbreakdowns,including indissatisfactionwithprice paidtaxesand servicethe valuefor moneychargesSpecialrequirements andadjustment issuesProblemCountermeasureDifficultlyin communicatingspecialProvide clearcommunicationdietary requirementsor allowancestochannels andensure staffare trainedthe chef orwaiterto handlesuch requestsCountermeasureProblemEnhanceopen communicationRackof flexibilityin adaptingordersbetween thecustomer andthecheftoto personalpreferences ordietaryensure orderscan betailed torestrictionsindividualneedsTHANKSTHANK YOUFOR YOURWATCHING。