《餐饮礼仪英语》课件

PowerPointcourseware forCateringEtiquetteEngli•Introduction toCateringEtiquette•Etiquette inDining Occasions目录•Table Manners•Catering serviceetiquetteCONTENTS•Catering BusinessEtiquette•Common expressionsinCatering EtiquetteEnglish01Introduction toCateringEtiquetteDefinitionof CateringEtiquetteCatering etiquetterefers to the rulesand customsthat governproperty behaviorinthe CateringindustryIt coversareas such as tablesettings,seating arrangements,and theproper useofdining utensilsCateringetiquette isimportant forguaranteeing apleasant diningexperience forboththe hostand guestsTheImportance ofCatering EtiquetteEnhancesthe overalldining experienceProposecatering tocreate amore enjoyableand relaxedatmosphere for allinvolvedImproves servicequalityIt ensuresthat thecatering staffis welltrained andknows howto handledifferentsituations withease and professionalismPrevents culturalfaux pasFollowingcatering etiquettehelps avoidany culturalmisunderstandings oroffersthat couldarise frominappropriate behavioror languageCateringEtiquette inDifferent CountiesUKInthe UnitedKingdom,USAcatering etiquetteis moreformal,with rulesaboutIn theUnited States,cateringproperty andseatingetiquette emphasizesarrangementsinformationand personalfreedomAsiaInAsia,catering matchesoftenreflect theimportance ofhierarchyand respectfor elders02Etiquette inDiningOccasionsEtiquettein WesternRestaurant01020304Table SettingArrival andSeating Payingthe BillOrderTaking andServiceEtiquette in a self-service restaurantFindinga TableOrdering andPayingFood Selectionand ServingCleanliness andHygieneThe Etiquette of aCafe010204ExaminingOrdering andtheSpacePaymentLeaving theDrinkandCafeFood Service03Etiquette forfamily gatherings01Invitation andArrival02Seating Arrangements03Dinner TableManners04Ending theGathering03Table MannersThe etiquette of ordering meetingsUnderstandingand masteringthe etiquetteWhen ordering,it isimportant tofirstwhen orderingis animportant partof learningunderstand therestaurants menuand specialtydiningetiquette.dishes to avoid hesitationand wastingtime.Atthe same time,it isimportant torespect therestaurantstaff andpolitely askfor theiradviceand recommendations.During theorderingprocess,it isimportant tomaintain silenceandavoid makingloud noisesor disturbingotherguests.Etiquette forusing tablewareTheetiquette ofusing tablewareis alsoan单击此处添加正文，文字是您思想的提炼，为了最终呈important componentof diningetiquette.现发布的单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的单击此处添加正文，文字是您思想的提炼，为了最终呈现发布的单击此处添加正文，文字是您思9行*23字Theetiquetteof drinkingalcoholThe etiquettewhen drinkingis also one of the important etiquette that needs to be mastered.When drinkingalcohol,one shouldfirst toastto theothers presentand avoidexcessive drinking.During theprocessof drinking,be carefulnot tofill yourown glassor pouralcohol intosomeone elsesglass.Meanwhile,becareful not to makeloud noisesor engagein inappropriatebehavior whiledrinking.Etiquette fordining tableconversationsTalking atthe diningtable isalsooneof theConversations atthe diningtable should be polite,importantetiquettethatneedstobemastered.appropriate,and pleasant,avoiding discussingsensitiveor unpleasanttopics.At thesametime,be carefulnottointerrupt orinterrupt othersduringconversations,and respecttheir opinionsandviewpoints.In conversations,pay attention toyour toneand volumetoavoidaffecting thediningexperience ofothers.04Catering serviceetiquetteTheResponsibilities and Etiquetteof WaitersResponsibilitiesEnsure thesmooth operationof thecatering serviceProvidehigh qualityservice tocustomersThe Responsibilitiesand Etiquetteof Waiters•Maintain cleanlinessand orderof thecateringenvironmentThe Responsibilitiesand Etiquetteof WaitersEtiquetteGreencustomers warmand professionalIntroducemenu itemsand provideinformation oningredientsand preparationmethodsThe ResponsibilitiesandEtiquetteofWaiters01Respect customerpreferencesand dietaryrestrictions02Avoid interruptingcustomersduring theirmealsHow to accept and give tipsAcceptingTipsThank thecustomer qualityfor theirgeneticsEnsure thatthe tipis givento thewaiter inadiscrete andobservable manHowto acceptand givetips•Do not embarrass orpressure thecustomer toleavea tipHowtoacceptandgivetips0102Giving TipsAdvisor thequality ofserviceprovided andthe overallexperienceTipsshould begiven ina Tipscan begiven incash ortimelymanner andinaway lefton thetable,dependingthat doesnotembarrassthe onthe preferenceof thewaitercustomer0304Etiquette forhandling unexpectedsituationsDealing withDiffluent Customers01Stay callandprofessional02Listen attentivelyto thecustomers concernsor03complaintsEtiquette forhandling unexpectedsituationsApologize Sincerelyif thereis aproblemwith theservice orfoodResolve theissue asquickly aspossible,ensuring thatthecustomer issatisfiedEtiquette forhandling unexpectedsituations01Handling Accountantsor Emergencies02Immediately notifythe appropriateauthorities orseek medicalassistanceif necessary03Maintain calmnessand compositionto ensurethe safetyofcustomers andstaff04Assist inevaluating thearea ifnecessary andensure thatallguests areaccounted for05CateringBusinessEtiquetteOrganization andarrangement ofbusinessbanquets•Determine the theme and purpose:When organizinga businessbanquet,it isnecessary tofirst clarifythethemeandpurposeof thebanquetin orderto developcorresponding menusand serviceplans.•Choose asuitable venue:Based onthe scaleand themeof thebanquet,choose asuitable venueto ensurecompletefacilities andan elegantenvironment.•Develop menu:Based onthe tasteand dietaryrequirements ofguests,create arich anddiverse menu,emphasizing nutritionalbalance andflavor matching.•Arrange seating:Based onthe guestsidentity andrelationship,arrange seatingreasonably topromotecommunication and establish goodbusiness relationships.Dress code requirements forbusiness banquets•Understanding dresscoderequirements:When attendingbusinessbanquets,one shouldunderstand theorganizers dresscoderequirements toensure thattheir attireis appropriateand appropriatefor the occasion.•Choose appropriateclothing:Based onthe levelof formalityand themeof thebanquet,choose appropriateclothingsuch assuits,evening gowns,etc.•Pay attentionto personal image:In businessbanquets,personalimageis crucial,and attentionshould bepaidto expressionssuch asdemeanor,behavior,and speech.•Keep tidy:Ensure thatclothing isneat,undamaged,and appropriatelydecorated toshowcase aprofessional andconfidentimage.Communication andexchange atbusinessbanquets•Proactive communication:During businessbanquets,it isimportant toproactivelycommunicate withother guestsandestablishgoodinterpersonal andbusiness relationships.•Listening andResponse:In communication,one shouldpay attentionto listeningto theother personsopinionsand suggestions,and providepositive responsesand feedback.•Moderate toastingand gratitude:During abanquet,it isappropriate totoast orexpress gratitudetotheotherparty toshow respectand gratitude.•Avoid sensitive topics:In communication,sensitivetopicssuchaspolitics,religion,etc.shouldbeavoided toavoidunnecessary disputesor conflicts.06Commonexpressions inCateringEtiquetteEnglishTheexpression ofordering foodOrderPlacement Expressions1I wouldlike thegrilled salmon,please2Could Ihave theCaesar saladas an3appellantThe expression ofordering food•We wouldlike toorder twoglasses ofred wineTheexpressionoforderingfood0103Special RequestExpressions I am alertto nuts,so couldyouensure thereare notraces ofitin thedesert0204Can youplease holdthe mayoI wouldlike tohave thesteamon thesandwich cookedmedium ray,please4102Praying the way food and restaurantsareexpressedPraying theFood01This isthe bestpizza Ihave everhad!02The presentationofthedish isso visuallyapparent03Praying theway foodand restaurants areexpressedThe flamesin thisdish areexitPraying theRestaurantThis isthe mostcomfortable andcozyrestaurant Ihave everbeen toPrayingthewayfoodandrestaurantsareexpressedTheservice hereis impeccableTheambiance inthis restaurantis perfectforaromantic dinnerExpressionsof Gratitude and ApologyGratitudeExpressionsThank youforthewonderful mealIsuggest yourattentiontodetailExpressions of Gratitudeand Apology•It wasvery thoughtfulof youto recommendthat dishExpressionsofGratitudeandApology01Apology Expressions02Iam sorry ifI wasa bitaffected earlier03I apologizefor anyinconvenience causedIamsorryif myrequest wastoo complicated,I agreeyour04efforts inaccommodating itTHANKS感谢您的观看。