旅游英语课件

Tourism EnglishPPTcourseware目录•Basic knowledgeof tourismEnglish•Introduction to touristattractions•Travel itineraryarrangement•Tourism ServicesandEtiquette•Tourism safety andemergency response•Tourism EnglishSpeakingPractice01Basic knowledgeoftourism EnglishCommonvocabulary in tourism EnglishHotelrelated vocabularysuch as hotels,guest rooms,restaurants,gyms,etc.Transportation related vocabularysuch asairplanes,trains,taxis,buses,etc.Vocabulary related totourist attractionssuch asmuseums,parks,churches,historical sites,etc.Tourism servicerelatedvocabularysuch as tour guides,travel agencies,travel insurance,etc.Common expressionsintourismEnglishPolite languagesuch as please,thank you,youre welcome,etc.QAWhat servicesdo youneed Areyou stillsatisfied withthisplaceExpressing suggestionsand recommendationsAsI suggest,you shouldvisit theForbidden City,which isveryworth visiting.Handling complaintsand issuesIfwe apologizefor anyinconvenience caused,we willresolve itassoon aspossible.Listening Skillsfor TourismEnglish•Understanding touristneeds:Able to understand touristrequests andquestions,and makecorrect responses.•Identifying tourism information:Able toobtain keytourisminformationfrom dialoguesor explanations,such asattractionintroductions,transportation arrangements,etc.•Understanding instructions and prompts:Able tounderstand the instructionsandprompts oftour guidesorstaff,and takecorresponding actions.•Identifying touristemotions:Being abletounderstandtheir emotionalstate,such assatisfaction,dissatisfaction,etc.,from theirtone andvocabulary,and makeappropriate responses.02Introduction totouristattractionsIntroduction toFamous TourismAttractionsThe GreatWall TheForbidden CityThe SummerPalaceAs asymbol ofChina,it isthe Located in thecenter ofBeijing,it locatedin thesuburbs ofBeijing,worlds greatestancient defensewas aroyal palaceof theMing it is one of the famous classicalproject,attracting millionsof andQing dynastiesin China.It isgardens in China,composed oftourists.now thePalace Museumand oneelements suchas lakes,of thelargest palacesin theworld.mountains androcks,andarchitecture.It isknown astheRoyal GardenMuseum.Introduction toFeatured TourismAttractionsMount HuangshanMountain:Jiuzhaigou ValleyScenic andThe OldTown ofLijiang:LocatedLocated inAnhui Province,it isHistoric InterestArea:Locatedinin Lijiang,Yunnan Province,it isone of the famous scenicspots inAba Tibetanand Qiangoneof thefamoushistorical andChina.It isfamous for its uniqueAutonomous Prefecture,Sichuan culturalcities inChina,attractingpines,strange rocks,sea ofclouds Province,it isoneof thefamoustourists withits uniqueNaxiand hotsprings.natural scenicspots inChina,culture andancient architecturalfamousforitsgreen sea,colorful style.forests andwaterfalls.Cultural backgroundof tourist attractionsChinese TraditionalLocal FolkCulture HistoricalCulturebackgroundWhen visitingfamous scenicThe folkculture ofdifferent Manytouristattractionshave aspotsinChina,tourists need to regionsalso varies,and touristsprofound historicalbackground,understand traditionalChinese canlearn aboutthe localfolk andtourists need to understandculture,suchasConfucianism,culture during the tourismthe historicalevolution,importantTaoism,and poetryculture.process,suchasfolk art,historical events,and charactertraditionalhandicrafts,local storiesoftheattractions whenopera,etc.visiting.03Travel itineraryarrangementTourism itinerary planning•Tourism itineraryplanning:Tourism itineraryplanning isthe coreoftourism planning,including selectingdestinations,arrangingtransportation,accommodation,and activities.When planninga trip,itis necessary to considerthe needsand budgetof touriststo ensureasmooth andcomfortable itinerary.•Factors toconsider:When planninga travelitinerary,many factorsneed tobe considered,suchasweather,holidays,local activities,etc.These factorsmay affectthe arrangementof travelitineraries andthe experienceoftourists.•Flexibility:Tourismitineraryplanning requiresa certaindegree offlexibility tocope withunforeseeablesituations and changes.Appropriate adjustmentsandchangescan ensurethe smoothprogress ofthe travelitinerary.•Personalized services:Providing personalizedservices is an importantaspect oftourism itineraryplanning.Providing customizeditinerary arrangementsbased onthe needsand interestsof touristscan increasetheirsatisfaction and experience.Hotel reservationsand check-in•Hotel reservation:Accommodation is a veryimportant partof atravelitinerary.Booking asuitable hotelis animportant stepin ensuringsmoothtravel.When bookinga hotel,factors suchas location,facilities,services,and pricesneedtobe considered.•Check inprocedures:Checking inprocedures area necessary step uponarrival atthe hotel.Understanding thecheck-in process,providing necessaryinformation,and completingrelevant procedures can facilitatea quickandsmooth check-in atthe hotel.•Hotel facilitiesand services:The facilitiesand servicesprovided by hotels havea significantimpact ontheexperience of tourists.Understanding theusage andprecautions ofhotel facilitiesand servicescan helptouristsbetter enjoythe accommodationexperience.•Evaluation and feedback:Providing evaluationandfeedbackis animportant stepafter leavingthe hotel.Thiscan helphotels improvetheir services and facilities,and providereference forother tourists.Choice ofair ticketsand transportation•Ticket selection:Choosing asuitable ticketisanimportant stepintravel planning.Factors suchas flighttime,price,airline,and airportlocationneedtobe considered.Booking airtickets inadvance canprovidebetter pricesand options.•Transportation selection:Choosing theappropriate transportationisanecessarystepduringthe tourismprocess.According tothe destinationand itinerary,transportation optionsinclude airplanes,trains,buses,taxis,and more.Understanding thecharacteristics andusage ofvarious modesof transportationcan helptouristsbetter arrangetheir itinerary.•Precautions forusing transportation:When usingvarious typesof transportation,it isnecessary topay attentiontosafetyandetiquette.Adhering totraffic rules,maintaining politeness,and payingattention topersonal safetyarenecessary steps.•Transportation bookingand confirmation:After selectinga transportationvehicle,itisnecessaryto make areservationand confirmation.Understanding thebooking process,providing necessaryinformation,andcompleting relevantprocedurescanensure smoothtravel.04Tourism ServicesandEtiquetteTour guideservicesandcommunication skillsTourguide servicesProvidetours withinformation aboutthe destination,answer theirquestions,and ensuretheirsafetyCommunication skillsSpeakclearly andpolitely inEnglish,use appropriatelanguage andtone,and maintaingoodcommunication withtouristsTourism CateringEtiquetteRespect thelocal cultureand traditionsObservinglocal customsand etiquettes,and avoidingcausing offersor concernsBemindful ofdietary restrictionsInquiryabout anydietary restrictionsor allowancesbefore ordering,and ensurethat thefoodpreserved issuitableTravel ShoppingGuideProvide usefulHelp toursmakeshopping tipsinformed decisionsInformtours aboutlocal specialties,Assist themin selectingqualitysourcing,and shoppingdistricts products,comparing prices,andavoiding tourtraps orscans05Tourism safetyandemergency responseTravelsafety precautionsCheckingtravel documentsandvisas01Make sureall traveldocuments arein orderandvisas arevalid beforedepartmentUpdating travelitinerary02Notify relevantparties ofany changesto thetravelitinerary,specifically forlong haulflightsPacking essentialitems03Prepare essentialitems suchas passports,wallets,and keys,and ensurethey areeasilyaccessibleEmergency handlingmethodsLearning basicfirst aidskillsFamiliarize yourselfwith basicfirst aidtechniques incase ofaccidents orhiddenillnessesKeeping calland rationalIncase ofemergencies,stay calland rationaltomakequick andeffectivedecisionsFollowing theinstructions ofthe flight attendantsAlways followtheinstructionsoftheflightattendantsduring inlightemergenciesTravel insuranceselection andpurchaseUnderstanding travelinsurance coverageComparedifferent travelinsurance plansto findone thatsuits yourneeds,including medical,baggage,and cancellationcoverageBuying travelinsurancePurchase travelinsurance beforedepartment toensure youare protectedagainst unexpectedeventsKeeping the insurance documentssafeMake sureto keeptheinsurancedocuments ina safeplace andhave themeasily accessibleincase ofan emergency06Tourism EnglishSpeakingPracticeExchange andpractice withtour guidesTourguide communication01Communicate withtour guides,learn professionaltermsand expressionsrelated totourism,andimprove theiroral Englishproficiency intourism.Introduction totouristattractions02By simulatingthe introductionof touristattractions,familiarize oneselfwith thehistory,culturalbackground,and characteristicsoftouristattractions,and improvethetourguides abilityto explain.Tourism planning03Collaborate withtourguidesto developtravel plans,understand travelitinerary arrangementsandprecautions,and improvetourism organizationcapabilities.Communicate andpractice with hotel servicepersonnelFrontdesk receptionist01Learn common expressions usedbyhotelfront deskreceptioniststo improvecommunication skillswithhotelservicepersonnel.Room service02Understand theprocess andrequirements ofroom service,andlearn howto effectivelycommunicate withhotel roomservicepersonnel.Catering services03Familiarize oneselfwith thecommonexpressionsof ordering,dining,and checkoutin the restaurant,and improvecommunicationskills intherestaurant.Exchange andpractice withlocal residentsCulturalexchangeCommunicate withlocal residents,understand localculture,customs,and traditions,and improvecross-culturalcommunication skills.Shopping GuideConsultlocal residentsabout shoppingplaces andspecialtyproducts,and learnEnglish expressionsrelatedtoshopping.Tourism adviceSeektourism adviceandexperiencefrom localresidents tounderstandlocal tourismresources andunique 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