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PPT coursewareforrestaurant Englishtraining•Common Englishvocabularyused inrestaurants•Common presencepatterns inresidences目录•Restaurant serviceprocesscontents•Restaurant EtiquetteandCulture•Practical exercises andsimulated dialogues目录contentsCommon English01vocabulary used inrestaurantsFood relatedvocabularyAppetizersDessertAppetizers,small dishesDessert,a sweetfood afterusuallyconsumed beforedinner,usually includingmainmeals.cakes,ice cream,etc.Main courseSaladThe maindish in a mainAcold dishmade bymixingmeal,usually includingmeat,vegetables,fruits,meat,orfish,or vegetables.fish.Coverage relatedvocabularyWater SoftdrinkWater,a colorlessand odorlessliquid,A non-alcoholic beverage,such asisthe sourceof life.soda,fruit juice,etc.Tea CoffeeAbeverage madeby brewingtea Abeverage madeby grindingcoffeeleaves,with varioustypes such as greenbeans intopowder andbrewing them.tea,black tea,oolong tea,etc.Tableware vocabulary01020304Fork KnifeSpoon DishFork,a utensilused toA utensilused tocut food.A utensilused toscoop Plate,a vesselused topickup food.liquids orfood.hold food.Other commonly used vocabularyReservationBillThe actof guestsbooking restaurantseats inA detailedlist ofexpenses providedby theadvance.restaurant toguests.Tip MenuTip,an additionalfee givenby acustomer toa Alist of all dishes and beveragesoffered bytherestaurant waiteras asign ofrecognition andrestaurant.gratitude for the qualityof service.Common presence02patterns inresidencesOrdering presencestructureOrdering presencestructureThis pattern is usedwhen placingan orderinarestaurant Itspecificallyincludes the subject,verb,object,and anyadditional informationsuch asspecificrequests ordietary restrictionsExample:I wouldlike thechicken pizzawithextra cheeseand aglass oflemon,please.Ordering presencestructure withmodifiersThis variationadds descriptivewords orphrases to the basicstructure toclarifyor modifythe orderExample:I wouldlove tohave thegrilled salmonwith asideof asparagusand arefreshing lemon,please.Inquiry aboutdemand presencestructureInquiry aboutdemand presencestructureThis patternis used to askfor specificinformation or clarification aboutanorder Itspecifically includesthesubject,verb,and objectof the inquiryExample:Could youplease confirmmy orderof theturna targetand theglassof redwineInquiry aboutdemand presencestructure withreasonsThis variationadds areason orexplanation behindtheinquiryExample:Imsorry totrouble you,but couldyou possiblychange myorder tothe steakinstallof thefish sinceIm avegetableSentence patterns of gravityand topologySentence patternsofgraduationExpressions ofgraduation showrecommendation for services or actionsExample:Thank youfor yourprompt service,it wasmuch appreciated.Sentencepatternsof ontologyApologiesare usedto expressregister orapologize formisses orinconveniencesExample:Im sorryforthemix upwith yourorder,we willmakesure itdoesnt happenagain.Other commonly used presencepatternsRequests forclarificationThis patternis usedto seekfurther informationorclarificationaboutan orderorserviceExample:Could youplease explain the ingredientsinthe saladExpressionsof preferencesThispatternisusedtocommunicate specificpreferences orrequestsExample:I prefermy coffeeblack withno sugar,thank you.Restaurant service03processBooking seatprocessBooking seat01green customersand inquireabout thenumber ofpeopleand theirpreferred timeslot fordiningReservation confirmation02Confirm thereservation,provide atable number,andinform thecustomer ofany relevantpolicies orrestrictionsWaitingfor table03apologize forany inconvenienceand offera drinkwhilethe tableis beingpreparedOrdering processTakingorders Placingthe orderpresentthe menu,take orders,relay the order tothe kitchenstaffand clarifyany specialrequests orand ensurethat theorder isdietaryrestrictions accuratelypreparedOrder verificationconfirmtheorderwith thecustomer,including thename,quantity,and anyadditionalinformationCheckout processCalculatingthe billpresentthe billtothecustomer,including thetotal amountdueand anyadditional chargesor discountsPaymentoptionsinform thecustomer ofavailable paymentmethods,such ascash,debit card,or creditcardThanking thecustomerthank thecustomer fordining atthe restaurantand offeringareceipt ora compliancegiftComplaint handlingprocessListening tothe complaintactivelylisten tothe customerscomplaint,1show empathy,and apologizefor anyviolationInvestigatingthe issuegenderinformation aboutthe complaint,2including thedetails of the incidentand anyrelevantwitnessesOffering compensationifnecessary,offer compensationora3solution toresolve theissue,such asadiscount,replacement,or refundRestaurantEtiquette04and CultureTableEtiquetteBasic rulesof tablesetting01explain thecorrect placementof plates,glasses,cutlery,andother tablewareSeatingarrangements02explaintheappropriate seatingarrangements fordifferent cases,such asbusiness diners,family gatherings,or romanticdatesTable men03cover topicssuch aspoint eating,knowing andfork use,and theproperway tohandle different types offoodWestern CateringCultureHistory ofWestern cuisineprovidean overviewoftheevolution ofWestern cuisine,including influentialchefsand cookingstylesTypical menuitemsintroduce commondishesandbeverages foundon restaurantmenu inWesterncountriesDining etiquetteexplainthe expectedbehavior ofdiners inWestern restaurants,including tips,leaving asmall orlarge tip,and theimportance ofbeing ontime fora reservationDifferencesin Chinese and WesternCateringCulturesCuisine differencescompareand contrastthe typicalflavors,cooking methods,and ingredientsusedinChinese andWesterncuisineDining etiquettehighlightthe differencesin Diningetiquette betweenChineseandWestern cultures,suchastheimportance ofpersonal space,noise levelduring Dining,and theacceptable durationofamealCross culturalunderstandingpromote theimportance ofunderstanding andexamining culturaldifferences whendiningwith foreignersor visitingguests abroadPractical exercisesand05simulated dialoguesMealordering practicalexerciseSimulate real-life orderingscenarios to help learnersbecome familiarwith theorderingprocess andcommon expressions.Learners usethe simulatedrestaurant interfaceon thePPT toselect variousdishes anddrinks,and orderin English.Meanwhile,PPT providescommonly usedEnglish expressionsandvocabulary forordering meals,helping learners communicate better.Practicalexercisesfor checkoutSimulatecheckout scenariosto helplearners mastercommon expressionsand processesduring checkout.The PPTdisplays thecheckout process,and learnersneed touse English to inquireabout paymentmethods,verifybills,and performequivalent operations.At thesame time,PPT providescommonlyusedEnglish expressionsandsentence structuresfor checkouttohelplearnerscommunicatemore confidentlyin practicalscenarios.Practical drillfor handling complaintsBy simulatingcomplaint handlingscenarios,PPT simulatesdifferenttypesof complaintenhancelearners abilityand skillsin respondingsituations,and learnersneed tocommunicate intocomplaints.Englishtoresolve customercomplaints.At thesametime,PPT providescommonlyusedEnglishexpressions andskills forhandlingcomplaints,helping learnersbetter copewith practicalworkchallenges.THANKS FORWATCHING感谢您的观看。