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PPT coursewarefor HighSchoolEnglish ComplaintL•Writing skillsfor composite letters•Common expressionsin composite letters目录•Example ofWriting aComplaint Letter•Tips forreplying tocompositeletters•Example ofwriting a complaint letterreply01Writing skillsforcomposite lettersClarifythe purposeof writingClearwriting purposeBeforewriting acomplaint letter,make sureyou havea clearunderstanding ofyour ownpurpose.Doyou wantto solve the problem,receive compensation,or doyou wantthe other party to improve theserviceClarifying thepurpose helps to writecomplaint lettersmore targeted.Clear andconciseUse conciselanguage toexpress yourcomplaint purpose,avoiding lengthyand complexsentencestructures.Clear anddirect expressionhelpstoquickly conveyyour message.Maintain politicallanguageUse politelanguageEven if you areexpressing dissatisfactionor complaint,you stillneed tomaintain politenessand respect.Use politelanguage such as pleaseand thankyou,as wellas titlessuch assirand madam,to showyour cultivationandrespect.Avoid aggressive languageAvoid usinginsulting oraggressivelanguage.Stay calmand rational,speak withfacts,andavoid emotionalexpressions.Propose specific questionsRaise specificquestions Maintain an openattitudeIn the complaint letter,in additionto pointingWhile askingquestions,maintain anopenout the problem,specificquestions or attitudeand bewilling tolisten to the othersuggestionscan alsobe raised.For example,you partysexplanations andsolutions.This helpscanask the otherpartyhow tosolvetheproblem,both partiesreach aconsensus andpromote theimprovethe service,or providespecific solutionsresolution of the issue.such ascompensation.Asking specificquestionshelps drivetheotherparty totake action.02Common expressionsincomposite lettersExpressionof dissatisfactionwith serviceTheservice providedTheservice wasbelowwas unacceptableourexpectationsWe weredisappointedThe servicedid notwith the servicemeetour needsproviderExpressionof productquality issuesThe product arrivedin adamagedconditionThe productdid notmeet01Theproductwas faultyourexpectations intermsand didnot workasof quality0203intendedThe productwas ofpoorThe producthad0405quality andnot worththenumerical issuesthatprice payaffectedits usabilityExpressionof attribute rewards problemsolvingWe areconfident thatthe issueWe arecommitted to workingcan beresolved in a timelywith you to finda solutiontomanner theproblemWe arehopeful thatthe issueWe areopen tosuggestions Weare willingtoworkwithcan beresolved amicablyon how to resolvethe issueyouto ensure thatthe issueisresolved to our satisfaction03Example ofWriting aComplaintLetterComplaint letter registering dissatisfaction withhotel serviceComplaint letter templateProvide a template for writing acomplaintletter aboutdissatisfactionwith hotelservice,including theletterhead,meeting,body,and closingMain points to includeExplain themain pointsthat shouldbe includedin theletter,such asthe date and time ofarrival,the issuesaccounted forduring thestay,and therequested solutionor compensationComplaint letter registeringdissatisfactionwithhotelserviceLanguage and toneDiscuss theappropriatelanguage and tone to use inacompliance letter,emphasizingpolitics and professionalismSample letterProvide a sample letter thatdemonstrateshow towrite acompliance letter aboutdissatisfactionwith hotelserviceComplaint letterregistering quality issues withonlineshopping products•Complaintlettertemplate:Provide atemplate forwriting acomplaintletter about qualityissueswith onlineshopping products,includingthe letterhead,meeting,body,and closing•Main pointsto include:Explain themain pointsthat shouldbe includedin theletter,suchasthe dateofpurchase,the issueswiththeproduct,and therequested solutionor compensation•Language andtone:Discuss theappropriate languageandtoneto useinacompliance letterabout onlineshopping products,emphasizing diversityand professionalism•Sample letter:Provide asample letterthat demonstrateshow towrite acompliance letteraboutqualityissueswith onlineshopping productsComplaintletter rankingattributerewardsexpressdelivery service•Complaintlettertemplate:Provideatemplateforwritingacomplaintletter about the titleof expressdelivery servicepersonnel,includingthe letterhead,meeting,body,and closing•Mainpointstoinclude:Explain themain pointsthat shouldbe includedin theletter,so asthedateandtimeofdelivery,the issuesaccounted forduring thedelivery process,and therequested solutionor compensation•Language andtone:Discuss theappropriate languageandtonetouseinacomplianceletterabout expressdelivery service,emphasizing politicsandprofessionalism•Sample letter:Provideasampleletterthat demonstrateshowtowrite acompositeletteraboutthe title ofexpressdelivery servicepersonnel04Tips forreplying tocompositelettersExpressing pathologiesand attentionExpresssingle Showattention totheapologies complaintBeginyour responseby singleLet thecomplaint knowthat you haveapologizing for any inconveniencecarefully readand understoodtheircaused bythe issueUse phraseslike concernsThis canbe donebyIm sorryfor anyinconvenience summarizingtheir mainpoints orcausedto confessyour remorseaddressing specificissues theyhaveraisedExplain thecause oftheproblemand thesolutionIdentify thecause ofthe problemAnalyzethecomplaintand identifythe rootcause ofthe issueBe honestandtransparent aboutthe factorsthat contributetothe situationProvide adetailed solutionDescribein clearterms thesteps youwill taketo resolvethe problemIncludespecific actions,timeframes,and anyresources thatwill beallocatedto addressthe issueeffectivelyPropose proactivemeasures andimprovementplansSuggestive preventivemeasuresIdentify potentialareas wheresimilar issuesmay ariseand proposemeasuresto preventthem fromhappening againThis couldinclude changesto policies,procedures,or trainingOutlineimprovement plansIfthere areloader issuesor longstanding challenges,propose animprovementplan thataddresses themThis shouldinclude atimeline forimplementingchanges andalways tomeasure progress05Example ofwriting acomplaintletter replyReplyto complaintletter registeringdissatisfactionwith hotelservice•Thank youfor your feedback Weare sorryto hearthat yourexperienceat ourhotel wasnot satisfactoryWe value your commentsand will take the necessary steps to improve our services•We apologize for theinconvenience youexperienced duringyour stayWe willmake sureto addressyourconcerns andaccurately the situation Please feel free to contact us ifyou have any further questions or concerns•We recommendyour feedbackand willuse itto improve our servicesThank youfor takingthe timeto provideuswith your comments We valueyourpatience andscope toprovide youwith abetter experiencein thefuture•We understandyour dissatisfactionand will work to improve ourservices accordinglyThank youfor bringingthis matter to our attention We valueyour feedbackand willuse itto continuouslyimprove ourservicesReply to complaint lettersregarding qualityissueswith onlineshoppingproducts•Thank youfor bringingthis mattertoourattention We apologize forthepoor qualityoftheproducts youreceived We willwork to resolvethis issue asquickly aspossible•We valueyour feedbackand willuse ittoimproveour productsand servicesWe apologizefor anyinconvenience this has caused youand willmake sureto rectifythesituation•Thank youfor yourcomments Wewill investthis matterand takeappropriate actiontoensurethe qualityof ourproductsPlease feelfree tocontactusifyouhaveany furtherquestionsorconcerns•We understandyour concernsand willwork quicklyto resolvethis issueThank youfor bringingthis mattertoour attentionWe valueyourfeedbackand willuse ittoimproveour productsand servicesReplytocomplaintletterregisteringattributerewards expressdelivery service•Thank youfor yourfeedback Weapologizeforthetitleof our expressdelivery serviceWewillworktoimproveourservice standardsandensure thatall customersreceive apositive experience•Wevalueyourcommentsand willtakethenecessarystepsto addressyour concernsPleasefeelfreetocontactus ifyouhaveanyfurtherquestionsorconcerns•Thank youfor bringingthis mattertoourattentionWewill investthismatterand takeappropriate actiontoensure thatourexpressdeliveryserviceprovides apositive experiencefor allcustomers•We understandyour concernsand willwork quicklyto resolvethisissuePlease knowthat wevalue yourfeedbackandwilluse ittoimproveourservicesWeapologizeforanyinconveniencethishascausedyou andwillmake sureto rectifythesituation。