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PPT coursewareforHotel EnglishDictionary•Introduction•Basic knowledgeof hotel目English录•English vocabularyfor hoteldepartments•Hotel ServiceEnglishDialogueCONTENTS•Hotel English目communication skills录•Hotel Englishculturalbackground knowledgeCONTENTS01IntroductionCHAPTERCourse IntroductionCourseoverviewThis PPTcourse providesa comprehensiveintroduction toHotelEnglish Dictionary,including itscompilation,usage,and featuresLearningobjectivesThe courseaims to help learnersmaster the basic knowledgeof hotelEnglish,improve theircommunication skillsin the hotel industry,andenhance theirprofessional competitivenessTheImportance ofLearning Hotel EnglishCareer developmentCross culturalcommunicationHotel English is anessential skillfor thosewho Hotel Englishis not onlya tool for work,butwork in the hospitalityindustry,as itis thealso abridge forcross culturalcommunicationcommon languageused inhotels andGood Englishproficiency canhelp employeesrestaurantsProficient Englishproficiency canbetter understandguests needs and preferences,help employeesclimb thecareer ladderand gainprovide themwith moresatisfactory service,andbetter opportunitiesenhance theoverall servicequality of the hotelThepurpose and characteristics ofhotel Englishdictionaries•Compilation purpose:HotelEnglish dictionaries arecompiled toprovidelearners with a conventionand effectivetoolforlearning hotelEnglishThey aimtohelplearners quicklyunderstand anduseprofessional hotelEnglish vocabularyand expressions•Characteristics:HotelEnglishdictionaries typicallyhave awide coverageof professionalvocabulary andexpressions,providing learnerswithacomprehensive referencetool thatcovers allaspects ofhotel workInaddition,they oftenuse realisticexamples toillustrate usage,making iteasier forlearners tounderstand andapplythe vocabularyFurthermore,many hotelEnglishdictionariesalso provideadditional featuressuch asaudiorecordings andpractical dialogues,to enhancethe learningexperience andimprove learnersability tospeakfluent English02Basic knowledgeofhotel EnglishCHAPTERCommonvocabulary usedin hotelsRoomservice Cateringservicesincluding bedsheets,towels,toiletries,including restaurants,menus,drinks,etc.etc.Facilities andservices Otherservicesincluding agym,swimming pool,including reception,luggage storage,conference room,etc.laundry services,etc.Common hotelphrases andexpressions01020304Good morning,what canI Imsorry,the room isnotWould youlike tohave The meeting roomisdo foryou readyyet.breakfast inthe availablefor booking.restaurantCommon Grammarand SentencePatterns inHotelEnglishSubject+predicate+objectFor example,The guestis checkingout.Subject+predicateFor example,The roomis ready.Subject+predicate+predicateFor example,Themeetingroomisavailable.Subject+predicate+object+adverbialFor example,The hotelprovides freeWi Fiin allrooms.03English vocabularyforhoteldepartmentsCHAPTERFront OfficeDepartmentReception deskMaster thebasicEnglish vocabularyof frontdeskreception,such asbooking,check-in,check-out,etc.Telephone switchboardFamiliar with common English expressions oftelephone switchboard,such astransferring calls,leaving messages,etc.CashierUnderstand common English expressionsused bycashiers,such ascheckout andpayment methods.Houseeeping DepartmentRoomservice LaundryserviceMaster common EnglishFamiliar withcommon Englishexpressions for room service,suchexpressions oflaundry service,as cleaningrooms,changingsuch aslaundry,drying,etc.sheets,etc.Facility maintenanceUnderstand common Englishexpressions for facilitymaintenance,such asrepair,upkeep,etc.Catering DepartmentRestaurantserviceMaster commonEnglish expressions for restaurantservice,such asordering andrecommendingdishes.Banquet reservationUnderstand commonEnglish expressions forbanquet reservation,such asbookingtables,venues,etc.Delivery serviceFamiliarwith commonlyused English expressionsfordelivery services,such astakeout,door-to-door delivery,etc.Leisure DepartmentFitnessCenter01Master commonEnglish expressionsfor fitnesscenters,such asbookingvenues,purchasing courses,etc.Swimming Pool02Understand commonEnglishexpressionsfor swimmingpools,such asbooking timeslots,renting equipment,etc.Beauty andhairdressing03FamiliarwithcommonEnglishexpressionsforbeauty andhairdressing,such asappointment services,recommended items,etc.Other departmentsBusinessCenterMaster commonEnglishexpressionsin businesscenters,such asprinting,copying,and sendingemails.Tourism consultationUnderstand commonEnglishexpressionsfortourism consultation,suchas scenicspot recommendations,tourist routes,etc.04Hotel ServiceEnglishDialogueCHAPTERRoom reservation在此添加您的文本17字在此添加您的文本16字Summary:Master thebasic processand commonConfirm customerreservation information,expressionsof room reservationincluding name,contact information,and check-indate在此添加您的文本16字在此添加您的文本16字Detailed descriptionInform customersofroomprices,payment methods,and cancellationpolicies在此添加您的文本16字在此添加您的文本16字Customers inquireabout roomtype,quantity,and Confirmbooking andprovide customerwithcheck-in timeconfirmation informationCheckin registrationSummary:Master thebasic processandcommonDetailed descriptionexpressionsof check-in registrationWelcomecustomers tostay atthehoteland Inquireabout the customers check-in daysandconfirm theirname andbooking informationroom requirements,and informthem ofthe roomnumberand usagemethod ofthe roomcardIntroduce hotelfacilities andservices,including Confirmthecustomerspayment methodandbreakfast,gym,conference room,etc informthem ofthe check-out time and additionalfeeconsiderationsRoom service在此添加您的文本17字在此添加您的文本16字Summary:Master thebasic processandcommonThe waiterconfirms thecustomers needsandexpressions ofroomserviceinforms them oftheestimated arrivaltimeand cost在此添加您的文本16字在此添加您的文本16字Detailed descriptionWaiters provideservices and charge fees,while alsoinquiringabout customersatisfaction andfeedback在此添加您的文本16字在此添加您的文本16字Customers makerequests throughphone orroom The waiter records and promptlyhandles theissuesservice orders,such asfood delivery,laundry,and suggestionsraised bycustomerscleaning,etcDining ServingSummary:Master thebasic processandcommonDetailed descriptionexpressionsof restaurantservicesAfter thecustomer entersthe restaurant,the waiterAfter thecustomer orders,the waiterconfirms theguidesthem totheir seatsand introducesthe orderand informsthemofthe expectedservingmenu andspecialty dishestimeWaiters servedishes andprovide diningservices,Thewaiterrecordsandpromptly handleswhilealso inquiringabout customersatisfaction feedbackfrom customerswiththe dishesand servicesBusinessCenter0102030405Summary:Master theDetailed descriptionCustomers inquireBusiness centerstaff Staffrecord andbasic processes andabout theservices assistcustomers inpromptly addresscommonexpressions andfacilities providedusing equipmentand customerissues andofa businesscenter bythe businesscenter,providing relatedsuggestions,whilesuch asprinting,services,andchargeproviding necessarycopying,fax,etc feessupport andassistanceCheckout•Summary:Masterthebasicprocessand commonexpressionsof check-out andcheckoutCheck outDetaileddescriptionThe customerrequests acheck-out atthe frontdesk andpresents theirroomcard andpayment methodFrontdesk staffcheck ifthe facilitiesinthecustomers roomare ingoodcondition,and verifythe lengthof stayandcostdetailsCheck outFrontdesk staffhandle check-outprocedures andinformcustomers ofcheck-out timesandadditional feeconsiderationsThe frontdesk staffthanks thecustomerand welcomestheir nextvisit05Hotel EnglishcommunicationskillsCHAPTERTheuse ofpolitical languageAvoidusing immediateor offerUseplease,thank you,yourelanguage,as itmay causewelcomeand otherpoliticaldiscomfort oroffer guestsexpressionsto showgraduationand politicsUseappropriate ethicsto addressguests,such asMr.,Mrs.,Miss orMs.Effective communicationskillsSpeak clearlyand distinctly,Use simple,clear andconcise Beattentive andresponsive toavoidingregional accountsor languageto communicatewith guestsneedsandquestions,andlanguage thatmay bedifficult forguests,avoiding complexor provideprompt andaccurateguests tounderstand technicalterms informationMethodsfor handlingcomplaints andresolvingdisputesListen activelyand empatheticallyApologize recentlyfor anytoguests complaintsand inconveniencecaused andconcernsexpress willingnessto correcttheproblemPropose solutionsto resolvethe Ifnecessary,contact otherissueand ensureguests aredepartments orrelevantsatisfied withthe outcomepersonnel tocoordinate asolution06Hotel EnglishculturalbackgroundknowledgeCHAPTERWestern CateringCultureThe originand developmentof Westernculinary Thecharacteristics andstyles ofWestern cuisinecultureThe competition andculture ofdining inThe typesandcharacteristicsof winesandrestaurants andhotels beveragespreserved withmealsWestern etiquette and customs01020304The etiquetteandThe etiquetteand The etiquetteandTheetiquetteandcustoms ofdress codecustoms of meetingcustomsofseating customsof usingandbehavior inandpartitioning andtable settingcutlery andcrockerypublic placesWesternfestivals and eventsThe origin,development,Thecompetitionand cultureandsignificance of major ofparticipation inWesternWestern festivals andeventsfestivals andeventsThe traditionalactivities andThe typesand characteristicscustomsofmajorWestern ofgifts exchangedduringfestivals andevents WesternfestivalsandeventsTHANKS感谢您的观看。