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投诉信及回复不能拍照,不能收发信息,等等希望对方可以允许你退货或者是换部新手机
1.写信日期是年月日注意书信格式
2.,,
3.20081221no.7jiangnanroad chongqingcitychina,st,dec.212008dearmanagermynameiswanghua.iamwritingthislettertotellyousomeproblemsaboutthesq200cellp,honewhichiboughtfromththefirstsupersto,reondec.the
18.firstofallthecellphonecannotbeusedtotakepictures.itseemsthatthereissomethingwrongwitht,hecamera.second,icanneitherreceivenorsendmessagesthroughthiscellphone.moreoverthebutterypoweristooshorttolastforoneday.becauseoftheaboveissuesirequirethatyoueitherallowmetoreturnthiscellphoneandyourefundthemoneytomyaccountorgiveanothernewphonetome.ifyouhaveanybettersuggestionspleasecontactmeassoonaspossible.,thankyouyourscustomer假如你是第一百货公司的经理吴刚,针对上文给予回复wanghua.,,,th,dec.302008dearmr.wang mynameiswugangthegeneralmanagerfromthefirstsuperstore.firstofalliwouldliketosaysorryaboutyournewphoneandthankyoufortellingus,abouttheseproblems.asfarasyoursq200cellphoneisconcerne,disuggestthatyoureturnitbacktoourstoreandwewillgiveyouanotherone.thechargew,illbeallonus.inordertoexpressourregretsweplantosendyouagiftcard.ipromisethenewcellphoneisgoingtobeperfect finally,wearesorryagainandhopeyouwilllikethenewcellphone ifyouhaveanyquestions,pleasefeelfreetocontactme.haveagoodday第二篇投诉信回复信投诉信回复信sincerely wugang.投诉信写作基本套路6首段表明写作意图以及与收信人的相关性;dear中间段写明原因,提出具体方案,并且希望得到解决;结尾段希望得到回复,并且表示感谢投诉信写作模板,dearsirormadam iamveryhappythat„„butitisapitytoinformyouthat„„,,generallyspeaking/imustexplainthemainreasonformydisappointment.firstly„„.secon,dly„„.lastbutnotleast„„,theseproblemshaveaffectedmynormallife,toremedythissituation/addresstheseproblemsisuggestmakingthefollowingchanges.beforeitakeanyfurtheractionsidohopeyouwilltakethismatterintoconsiderationseriously.,iamlookingforwardtohearingfromyousoon.投诉信写作可用句型yourssincerely※liming※※wewouldliketodrawyourattentiontosomethingyouhaveobviouslyfailedtonotice.therearesomeproblemswith„thatiwishtobringtoattention.iamwritingtoexpress※,myconcern/dissatisfaction/disappointmentabout※,toremedy/rectifythematter/situation isuggestmakingthefollowingchanges.※toimprovethesituation/solvetheproblem,itisadvisableforyoutotakethefollowingmeasures.ihopethatitwillreviewitsmanage模拟题,mentsystem withtheviewtoprovidingbetterservicetothepublic.1directions,youboughtadigitalcamerainastorelastweekandyouhavefoundthatthereissomethingwrongwithit.writealettertothestoremanagertoexplaintheproblemexpressyourcomplai ntsandsuggesta,solution.youshouldwriteabout100wordsonanswersheet
2.donotsignyourownnameattheendoftheletter.use“liming”instead.donotwritetheaddress.sample dearmanageriamwritingtoexpressmydisappointmentaboutthequalityofthedigitalcameraiboughtla,stfridayatyourstore.,,duringthefivedaysthecamerahasbeeninmypossession,problemshaveemergedoneafteranother.foronething thescreenisalwaysblackmakingthecameranodifferentfromatraditionalone.foranother,thebatteryisdistressingasitsupportsthecamera’soperationforonlytwohours.t,heseproblemshaveaffectedmynormallife.thereforeiwishtoexchangeitforanothercameraordeclarearefund.beforeitakeanyfurtheractionsidohopeyouwilltakethismatterintoconsiderationseriously.,iamlookingforwardtohearingfromyousoon.模拟题yourssincerelyliming2directionsyouliveinaroomincollegewhichyousharewithanotherstudent.youfinditverydifficulttoworktherebecauseyourroommatealwayshasfriendsvisiting.he/shehaspartiesintheroomandsometimesborrowsy ourthingswithoutas,kingyou.writealettertotheaccommodationofficeratthecollegeandaskforanewroomnextterm.youwouldpreferasingleroom.explainyourreasons.sample dear,sirormadamiamwritingtoexpressmydisappointmentregardingaccommodation.iwouldprefertomoveintoasingleroomnextsemesterasifindthepresentsharingarrangementinconvenient.,,imustexplainthatthereasonformydissatisfactionismyroommate’sinconsideratebehavior.foronething hisfriendsareconstantlyvisitinghim;foranother,heregularlyholdsnoisyparties.tosolvethisproblem,ihopetodrawtheattentionoftheauthoritiesconcerne,d.iamsureyouwillagreethattheonlysolutionisformetomoveintoaroomofmyown.thereforeiwouldbegratefulifyoucouldfindasingleroomforme,preferablynotinthesamebuildingbutasneartothecollegecampusaspossible.yourssincerely回复信写作基本套路liming首段开门见山,表明写作目的;dear中间段对对方投诉表示歉意,并且提出合理的补救措施;结尾段给出答复建议,希望对方能够满意答复信写作可用句型开头段※中间段iamwritingwithreferenceto„※,※,firstly iapologizefortheinconveniencecreatedbyourfailure.,wetakegreatcaretoensurethatimportantmattersareproperlymanaged※althoughdueto„onthisoccasionanacceptablestandardhasclearlynotyetbeenmet.※,,结尾段wehaveclearlynotsucceededinmeetingyourexpectations.※※inlightofthis wehavedecidedto„whichwehopewillbeacceptabletoyou.iwillcallyousoontocheckthatthismeetswithyouraproval.pleasecontactmeshould模板组合样例youhaveanyfurthercauseforconcern.dear,iamwritingwithreferencetotheissueofyourdigitalcamera.firstly,iapologizefortheinconveniencecreatedbyourfail,ure.wetakegreatcaretoensurethatimportantmatterssuchasthisareproperlymanagedalthoughduetoweshouldfirstinvestigateourtask,,onthisoccasionanacceptablestandardhasclearlynotyetbeenmet.,inlightofthis wehavedecidedtoarrangeoneofourstaffswhowillmeetyoutomorrowwhichwehopewillbeacceptabletoyouandalsohopethatthiswillprovideabasisforcontinuingourrelationship.iwillcallyousoontocheckthatthismeetswithyourapprovals.pleasecontactmeshouldyouhaveanyfurth,ercauseforconcern.yourssincerely第三篇如何写投诉信及其回复如何写投诉信及其回复liming
一、投诉信的写作要点和套语投诉信()是某人对所提供的服务或所购买的商品不满意时,向商家、机构提出相关的问题,并希望问题得到解决和处理所写的信件,也可称为投lettersofcomplaint诉信这类信件的写作要点通常包括以下几部分提出写信的目的是为了抱怨或投诉表明投诉的原因-----希望问题能够得到解决----------范文一(),complaintconcerningservice dearsirormadamiwasavisitorinyourhotelforthreedaysduringmay5tomay
8.iamsorryihavetosayiwasgr,eatlydisappointedwiththeinconvenientserviceyouprovided.firstofallitisthelightingfacilityintheroom.oneofthelightsisbrokenandanotherissodark.anotherunpleasantfactorofyourhotelisthefoodq,uality.thesteakiorderedissour.thelastbutnottheleastshortcomingofyourhotelisthecoldandindifferentserviceofthewaiters.iaskedoneofthemtobringnewspapertomyroom butnopaperwasdeliveredatlast.iamsurethatyouwillagreewithmethatyourserviceisunacceptable.itrustthatyouwilltak,在结构上,这封投诉信一开头就说明了写信的原因eimmediatestepstocorrectthesituationandilookforwardtoyourreply.在酒店入住期间对其服务不满意第二段中列举了抱怨的三个具体事实一是电灯faithfullyyours johnsmith-----的问题,二是食物问题,三是服务不热情问题最后一段中向酒店负责人提出中肯的意见,希望对方能够改善服务质量在语言方面,简洁明了最大的特色是注意了礼貌用语例如,开头提出问题时,用了在写抱怨信时,礼貌用语很重要,因为对服务或商品不满意,很容易用充满怨气的语言,所以得体的语言才不会影响投诉者与被投iamsorryihavetosaythat…诉者之间今后的关系比如,原文中用修饰,而没有使用等语气强烈的形容词最后一段中用了和unpleasant factor这样的句式,一方面,它们是抱怨信的良好结尾,另一方面说明了对对方的信任和disgusting itrustthat…ilookforwardto…对迅速处理办法的期待范文二(),,complaintconcerningdamagedgoods dearmr.jackthe50teasetsweordere,dweredeliveredyesterdaybutweregretthat5setswerebadlydamaged.thepackagescontainingtheteasetsappearedtobeingoodconditionsoweacceptedandsignedforthemwithoutquestion.weunpackedtheteasetswithgr,eatcareandcanonlyassumethatthedamagemustbeduetocarelesshandlingatsomestag,epriortopacking.weshallbegladifyouwillreplaceall5setsassoonaspossible.meanwhilewehaveputthedamagedteasetsasideincaseyouneedtocheckthem.yourssincerely此信的开头表明收到了套茶具,并用了这样的句式表达对五套david已损坏的茶具的遗憾第二段中,说明了茶具损坏的可能原因在用词方面也注意50weregretthat….了一些技巧,如和等最后表明希望损坏的茶具能够得到更换处理值得注意的是,为确保提出损坏物品的真实性,所以交代了损坏物品appearto weassumethat…已保管好,待对方核实,以便处理常见开头和结尾开头法,
1.wearesorrytoinformyouthat…werebadlydamagedwhendelivered.
2.oninspectionwefoundthatthequalityofthegoodsdidnotmeetthecontractstandard.
3.weregrettofindthatyourdeliveryofour….
4.aportionofthegoodsarriveddamaged.wehavetoputinaclai,mforthedamage.
5.iamwritingtoinformyouthatiamdissatisfiedwithyour…
6.结ins尾pi法teo ftheinconveniencethislettermaycauseyouistillwanttocomplainabout…
7.thepurposeofmyletteristoexpressmysatisfactionwith…
1.iamlookingforwardtoyourdueattentionandpropersolutiononthismatter.
2.despitethetroubleandinconveniencethismattermaycausetoyou.ihopeyoucangivemeasatisfactorysolutionto…
3.iunderstandyouwillgiveimmediateattentiontothismatter.
4.iwouldliketohavehisma
二、投诉信的回复ttersettledbytheendof…
5.wedohopethatyou’lltakemeasurestosolvetheproblem.当收到因为给对方造成了损伤或不便的抱怨信后,必须马上给予答复从一定意义上说,也就是写一封道歉信其写作要点通常包括以下几点;表示真诚的歉意解释造成损失或不便的原因表示今后的做法或处理办法-----范文一的回复(),----------,replytocomplaintconcerningtheservice dearmr.smithiamsorrytohearthatyoudidn’tenjoyyo,urstayinourhotel.atthesametime,thankyouforbringingthismattertomyattention.itismyoversight.i’llgomyselfandlookintothematterimmediately.meanwhile iwon’thesitatetoimprovethelightingfacilityfoodqualityandtheserviceofthewaiters.,范文二的回复idohopethatwecanmeetyourfullsatisfactionwhenyouvisitthehotelagain.()yoursfaithfully,replytocomplaintconcerningthedamagedgoodsdearmr.davidwearesorrytolearnfromyourletterofthe8ththatsomeoftheteasetsweredamagedwhentheyreachedyou.wewillcertainlyreplacethemandhaveinfactinstructedourrepresenta,tiveatyourendtosendthembyparcelpost.weregretfortheinconveniencecausedtoyouandwewilldoourbesttoimproveourmethodsofhandlingsoastoavoidhappeningthesamething.itwillnotbenecessaryforyoutokeepthedamagedteasetsandtheycanbedestroye,d.常见的开头和结尾;开头法yourssincerely
1.weofferourapologiesfor…
2.we’resorrythat…
3.weregretto…,结尾法
4.iamwritingtoapologizefor…
5.i’mwritingtosaysorryfor…
6.forthistroublewedoapologize.
1.isincerelyhopethatyou’llbeabletothinkinmypositionandacceptmyapologies.
2.pleaseacceptoursincereapolog,iesforthismistake.
3.weassureyouthatwe’llgiveitourattention.
4.i’mconfidentthatyou’llhavenofurthercauseforcomplaintafterouradjustment.ourradiosbeforeitissent.now第四篇英文投诉信英文投诉信格式及英文投诉信英文投诉信格式及范文we’rearrangingforthedirectorofthesalesdepartmenttocontactyouforthereplacement.英文投诉信英文投诉信--由线话英语提供英文投诉信格式及范文如下,(自我介dear______绍)
①iam______(总体介绍),.
②ifeelbadtotroubleyoubutiamafraidthatihavetomakeacomplaintabout.(抱怨的第一个方面),(抱怨的第二个方
③thereasonformydissatisfactionis______.
④inthefirstplace______面),(感觉)(抱怨的方面给你.
⑤inaddition______带来的后果).
⑥underthesecircumstances ifindit______to______.(提出建议和请求),(进一步的要求),
⑦iappreciateitverymuchifyou(设定解决事情最后期could______preferably______限)andiwouldliketohavethismattersettledby______,.
⑧thankyouforyourconsiderationandiwillbelookingforwardtoyourreply.yourssincerely英文投诉信范文liming()【例一】lettersofcomplaintflorencetrunkemeyercollegeofbusiness,ballstateuniversitymuncie in47300,november151998generalcomputercorporationengineeringdepartment,box73219fortworth tx76108dearsir,withreferencetoourorderno.w9,8the120computersetssuppliestotheaboveorderweredeliveredthedaybeforeyesterdaybutweregretthat20setswerebadlydamaged.thepackagescontainingthecomputersetsappearedtobeingoodconditionandweacceptedandsignedforthemwithoutquestion.weunpackedthecomputersetswithcareandcan,onlyassumethatdamagemustbeduetocarelesshandlingatsomestagepriortopacking.weshallbegladifyouwillreplaceall20setsassoonaspossible.meanwhilewehaveputthedamagedcomputersetsasideincaseyouneedthemtosupportaclaimonyo,ursuppliersforcompensation.()yourssincerely【例二】signaturesunnycompany,34zhongchengroad,jinlianbuildingshanghaiseptember12,2001salesmanagereleganceclothingcompany45weststreet,nanjingjiangsuprovincedearmr.chang onseptember10ourorderfor280received,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.,wehadthecaseinvestigatedimmediatelyandtheresultshowsthedamagewasduetoimproperpacking,,forwhichthesuppliersaredefinitelyresponsible.needlesstosay wehavesufferedagreatlossfromthisaswecannotsellthesweatersinthisconditiontoourcustomers.weaskyoutoconductinvestigationat,yourendandreplytous.第五篇投诉信及sincerelyyoursdirectionssupposeyouhavebeencheatedbyanadvertisementinamagazine;writealetterofabout1小作文投诉信00wordstothegovernmentofficercomplainingaboutthebadefforttheadbroughttoyou.,(自我介dear_______绍)(投iam_____诉内容)(总体介.ifeelbadtotroubleyoubutiamafraidthatihavetomakeacomplaintabout_______绍),(抱怨的第一个方面),.thereasonformydissatisfactionis______________(抱怨的第二个方面).inthefirstplace__________.inaddition_________________(提出建议和请求),.(进一步的要求),(设定解决事情iappreciateitverymuchifyoucould________preferably__________最后期限)andiwouldliketohavethismattersettledby______.thankyouforyourconsiderationandiwillbelookingforwardtoyourreply.,yourssincerelyxxxdeargentlemeniamacollegestudentinbinzhouuniversity.ifeelbadtotroubleyoubutiamafraidthatihavetomakeacomplaintaboutanadwhichappearedinamagazineforadevicewhichsupportst,ocurebackproblems.,thereasonformydissatisfactionisasfollows.inthefirstplace,,thedeviceistooexpensive.inaddition aftertwoweek’scuring notonlydidmymother’sbackpainpersistbutinsoonbegantoworsen.soiknowihavebeencheated.,iappreciateitverymuchifyoucoulddosom,ethingtoputastoptothesedeceptiveadsandthecontinuingexploitationofotherbackachesuffererspreferablymakethemoffermetherefundandiwouldliketohavethismattersettledbytheendoftheyear.,thankyouforyourconsiderationandiwillbelookingforwardtoyourreply.(字)sincerelyyours franksmith154。