还剩8页未读,继续阅读
本资源只提供10页预览,全部文档请下载后查看!喜欢就下载吧,查找使用更方便
文本内容:
《电话销售中心理学》课件PPTWelcome toour courseon telephone sales psychology.Thispresentation willcover everythingyou needto knowto becomemoresuccessful inphonesales.Lets getstarted!Understanding customerpsychologyWhat motivatesEmotional vs.logical Identifyingcustomer needscustomersto buyappealsDiscover how to identifyLearn about themost Understand how to use andprioritize customercommonemotional emotionaland logicalneeds tobetter meettheirtriggers thatcause peopleappeals effectivelyto expectations.to makea purchase.influence buyingdecisions.Stages ofthe buyingprocessExplore thedifferentstages ofthe buyingprocessand learnhow totailoryour approachtoeach stage.Building rapportwith customersActive listening SmalltalkFind outhow activelistening can help Learnabout thepower ofsmall talkinyou buildstronger relationshipswith creatingan emotionalconnection withyour customers.your customers.Shared interestsGenuine interestDiscoverhow tofind commoninterests Learnhow todemonstrate genuinewithyour customers and usethem tointerest in your customersto buildtrustbuild rapport.and loyalty.Activelisteningskills1Pay attentionLearnhow tofocus yourattention onthe customerand theirneeds.2ClarifyDiscover how to askclarifying questionsto ensure you understandthecustomers needs.3SummarizeUnderstand theimportance ofsummarizing theconversation toensureyouandthe customerare onthe samepage.Overcoming objectionsCommoncustomer Dealingwith complaintsPricing objectionsobjectionsDiscoverhow to handle Understand how toaddressLearn aboutcommon difficultcustomersandturn pricingobjections andshowobjections customersraise theircomplaints intothe valuein yourproduct.and how tohandlethem.opportunities.Closing thesaleIdentifying buyingsignalsDiscover thesigns thatindicate acustomer isready tobuy andhow toclosethe salewithout beingpushy.Asking for the saleLearnhow toconfidently askforthesale andaddress anyremaining objections.Creating urgencyUnderstandhow tocreate asense of urgency tomotivate customersto makeapurchase.The power of voice tone andpitch1Voice toneDiscoverhow to use yourvoicetoneto conveyconfidence,enthusiasm,and empathy,and enhanceyour message.2Pitch controlLearnhow tocontrol yourpitch tocommunicate differentemotionsand emphasizeyour keypoints.3Pauses andinflectionUnderstand how tousepauses andinflection tokeep customersengagedand conveyyour messagemore effectively.Basic principlesof persuasionReciprocityLearnabout thepowerofreciprocity andhowtouse it to influenceyourcustomers.Social proofDiscoverhow socialproof canbe usedto strengthenyour productsreputationand increaseits appealto customers.ScarcityUnderstand thepsychological principleof scarcityandhowtouseittocreatea senseofurgencyinyourcustomers.Developing apositive attitudePositivethinking Stayingmotivated Creativeproblem solvingDiscoverthe benefitsof Learnhowtostay Understandhowtousepositive thinkingandhowmotivated andfocused oncreative problemsolving totocultivate apositive your goals inthe faceof overcomechallenges andattitude.rejection andsetbacks.find innovativesolutions.Assessing andimproving sales skillsSelf-evaluation Continuouslearning Coachingand feedbackDiscoverhowtoLearnaboutthe Understandhowobjectively assessyour importanceof coachingand feedbackownsalesskillsand continuouslearning andcanhelpyou optimizeidentifyareas forstaying up-to-date withyour salesperformanceimprovement.sales bestpractices.and achieveyourgoals.。