国开电大专科《管理英语2》机考第四大题阅读判断题库

国开电大专科《管理英语2》机考题库第四人题陶禳理解判断题说明资料整理于2023年2月，适用于2023年2月底3月初期末机考考试ofacompanyprovidesinformationaboutitsbusinessperformanceforcertainpeople.Thesepeopleincludetheinvestorspotentialinvestorsandotherstakeholders.Fromthereportpeoplecanunderstandthecompanysbusinessscoperecentsituationandfuturedevelopment.Themainpartsofanannualreportusuallyincludechairmansletterfinancialstatementsandoperationanalysis.CHAIRMANSLETTERUsuallyanannualreportshouldcontainaletterfromthechairman.Thelettershouldprovidedetailsaboutthesuccessesandthechallengesofthepastyear.ltshouldalsoincludethefutureoutlookforthecompany.OPERATIONANALYSISTheoperationanalysisisanoverviewofthebusinessinthepastyear.ltusuallyincludesnewhiresandnewproductintroductions.Atthesametimeitwillintroducebusinessacquisitionsandotherimportantissues.FINANCIALSTATEMENTSThefinancialstatementsareveryimportantforanannualreport.Peoplecanknowthecompanysperformanceinthepastfromthestatements.ltusuallyconsistsofthefollowingthreeaspects.Thefirstoneistheprofitandlossstatement.Thesecondoneisthebalancesheet.Andthethirdoneisthecashflowstatement.22-

1.【组J断题】Anannualreportofacompanyprovidessomeinformationaboutitsbusinessperformanceforcertainpeople.［答案］T22-

2.【判断题】Peoplecanknoweverythingofthecompanyfromtheannualreport.［答案］F22-

3.【半U断题】Anannualreportusuallyincludeschairmansletterfinancialstatementsandoperationanalysis」答案］T22-4•【判断题】Achairmanslettershouldincludethestrategicdirectionmovingforward.［答案］T22-

5.【判断题】Thispassageismainlyaboutthemainpartsofanannualreport.［答案］Twork.TrainingworkerAtodothetaskthatworkerBdoesandtrainingBtodoAstaskiscrosstraining.Crosstrainingisgoodformanagersbecauseitprovidesmoreflexibilityinmanagingtheworkforcetogetthejobdone.Ontheotherhandcrosstraininghassomebenefitsfortheemployeesaswell.ltletsthemlearnnewskillsmakesthemmorevaluablekeepsthemstimulatedandreducesworkerboredom.Crosstrainingcanbeusedinalmostanypositioninalmostanyindustry.Icrosstrainedsomeofmydesignengineerstogoonfieldinstallationtripsandgetfirsthandknowledgeofhowtheirdesignsworkedordidntworkinthefield.CashierscanbetrainedtostockshelvesandStockerstrainedtocashier.Thisallowsyoutoquicklyopenadditionalregistersifthecustomerqueuegetstoolong.Asyoupreparecrosstrainingplansyouneedtoconsiderboththecompanybenefitsandtheemployeebenefits.Carefullyselecttheemployeestobecrosstrained.Somepeopleliketolearnnewthings.Somearemorecomfortablestickingtowhattheyknow.Dontdecidewhichemployeesarereadyforachangebasedontheirageorperformance.22-

1.【判断题】Crosstrainingistraininganemployeetodoadifferentjobinadifferentcompany.［答案］F22-

2.【判断题】Crosstrainingisbeneficialnotonlyformanagersbutalsoforemployees.［答案］T22-

3.【判断题】Crosstrainingcanapplytoalmostanypositionandalmostanyindustry.［答案］T22-

4.【^J断题】Notallemployeesaresuitabletobecrosstrained.［^M］T22-5•【判断题】Youcandecidewhichemployeestobecrosstrainedaccordingtotheirage.［答案］Fistraininganemployeetodoadifferentpartoftheorganizationswork.TrainingworkerAtodothetaskthatworkerBdoesandtrainingBtodoAstaskiscrosstraining.Crosstrainingisgoodformanagersbecauseitprovidesmoreflexibilityinmanagingtheworkforcetogetthejobdone.OntheotherhandcrosstraininghassomebenefitsfortheemployeesaswellItletsthemlearnnewskillsmakesthemmorevaluablekeepsthemstimulatedandreducesworkerboredom.Crosstrainingcanbeusedinalmostanypositioninalmostanyindustry!crosstrainedsomeofmydesignengineerstogoonfieldinstallationtripsandgetfirsthandknowledgeofhowtheirdesignsworkedordidntworkinthefieldCashierscanbetrainedtostockshelvesandStockerstrainedtocashier.Thisallowsyoutoquicklyopenadditionalregistersifthecustomerqueuegetstoolong.Asyoupreparecrosstrainingplansyouneedtoconsiderboththecompanybenefitsandtheemployeebenefits.Carefullyselecttheemployeestobecrosstrained.Somepeopleliketolearnnewthings.Somearemorecomfortablestickingtowhattheyknow.Dontdecidewhichemployeesarereadyforachangebasedontheirageorperformance..Crosstrainingistraininganemployeetodoadifferentjobinadifferentcompany.［答案］F.Crosstrainingisbeneficialnotonlyformanagersbutalsoforemployees.［答案］T.Crosstrainingcanapplytoalmostanypositionandalmostanyindustry.［答案］T.Whenyoupreparecrosstrainingplanstheonlyconsiderationisthecompanybenefits.［答案］F

30.Youcandecidewhichemployeestobecrosstrainedaccordingtotheirage•［答案］Fhastwosidesandquestionnairesarenodifferent.Withquestionnairestheadvantagesoutweighthedisadvantages.ADVANTAGESOFQUESTIONNAIRESComparedtoface-to-faceinterviewsquestionnairesarecheaperforcollectingdatafromalargenumberofrespondents.Alsoquestionnairesareeasytoanalyzeandcomputersoftwarecaneasilycompletedataentryandmaketablesfornearlyallsurveys.Questionnairesarefamiliartomostpeopleasnearlyeveryonehashadsomeexperiencecompletingone.Questionnairesreducebiaswhentherearenocluestoaffecttherespondents.DISADVANTAGESOFQUESTIONNAIRESOnemaindisadvantageofquestionnairesisthepossibilityoflowresponserateswhichreducesourconfidenceintheresults.Anotherdisadvantageistheyprovidelittleflexibilityfortherespondents.Whatsmoremanytimestherespondentisnotthesamepersonyousentthequestionnaireto.Finallyquestionnairesarenotsuitableforsomepeople.Forexampleasurveytoagroupofpoorlyeducatedpeoplemightnotworkbecauseofreadingproblems.22-

1.【判断题】Theadvantagesofquestionnairearemorethandisadvantages.［答案］T22-

2.［判断题】Questionnaireisthecheapestwayforcollectingdatafromrespondents•［答案］F22-

3.【判断题】Questionnaireshavetheadvantageofbeinganalyzedeasilythroughthecomputersoftware.案］T22-4•【判断题】Questionnaireissuitableforeveryone」答案］F22-

5.【判断题】Therespondentisusuallythesamepersonyousentthequestionnaireto.［答案］Tyourcustomersisveryimportant.Themoreinformationyouhavefromthemthemorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.lAskyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwantstheanswersarequitedifferent.2Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexampleyoucanactasoneofthecustomersinawheelchairandseehowyou*retreated.3Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.4Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conductedtheyusuallyworkwell.5Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliableaswellastheleastcostlyofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewantyourewastingyourtime.Implementonetwothreeoralloftheabovetechniquesandyourserviceandproductwillimproveovernight.22-1•【判断题】Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.［答案］F22-

2.【判断题】Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.［答案］T22-

3.【判断题】Itsnotnecessarytoknowaboutthecustomers9needsandpreferences.［答案］F22-4•【判断题】Questionnairesareusefulingettingfeedbackfromcustomers•［答案］T22-

5.【声U断题】Front-linestaffhavenothingtodowithimprovingcustomerservice.［答案］FrelationshipsWithouteffectivecommunicationamessagecanturnintoerrormisunderstandingfrustrationorevendisasterbybeingmisinterpretedorpoorlydelivered.Thestepsforgoodcommunicationskills；lKnowwhattosay.Understandclearlythepurposeandintentofyourmessage.2Knowhowtosay.Beginbymakingeyecontactwhichshowsconfidence.Thenpayattentiontoyourbodylanguage.3Listen.Afteryouvefinishedtalkingyoushouldstoplistenandlookforfeedbackandcluesofcomprehension4Reachunderstanding.Tocommunicatewellistounderstandandbeunderstood.MoreTipsforDevelopingGoodCommunicationSkills1Thebetteryouareabletoexpressyourselfthebetteryourabilitytocommunicate.2Practiceyourlisteningskills.Beconsiderateofotherspeakersbywaitinguntiltheyaredonebeforestatingyourviews.3Learntounderstandandappreciatedifferentviewsbybeingopen-minded.ltwillinturngainyoumorecooperationandunderstanding.4Avoidtryingtocommunicatewheninanemotionalstate.Taketimetoconsideryourpositionthroughbeforespeaking.Whenyoutakethetimetodevelopgoodcommunicationskillsitmeansyouopenyourselfuptobetterrelationshipsmorecareeropportunitiesandincreasedself-confidence.Moreoveryoureachhigherlevelsofmutualunderstandingandcooperationwhilesuccessfullyattainingyourgoals.22-1【芈U断题】.Amessagemustbeunderstoodinterpretedordeliveredcorrectlywithcommunication•［答案］F22-2【判断题】.Whenyoutalkwithothersyoucanpaylittleattentiontoyourbodylanguage.［答案］F22-3［判断题］.Thebetteryouareabletounderstandothersthebetteryourabilitytocommunicate.［答案］F22-4【判断题】.Beforestatingyouropinionsyoudbetterletthespeakerfinishhisorhertalkingfirst［答案］T22-5【判断题】.Dontargueordebatewithothersifyoufeelangryordispleased.［答案］Tisachallengingprocessforacompany.Abadhirenotjustwastesyourtimeandmoneybutalsoimpactstheteamspiritandcompanymorale.Agoodhirehoweverpaysyoubackinemployeeproductivitysuccessfulemploymentrelationshipandbusinesscultureenhancement.Herearecertainrulesthatyoucanusetoselecttherightemployee.Designaneffectiveadvertisernent.Aclearlytargetedadattractsqualifiedcandidatesanddiscouragesothers.Youcanmakeyouradmoreeffectivewithapreciseandspecificjobdescription.Asktherightjobinterviewquestions.Thepurposeoftheinterviewistofindoutifthecandidateisastrongfittoyourbusiness.Byusingasequenceofparticularlydesignedquestionsyouareabletogetatruepictureofyourpotentialemployee.Checkbackgroundsandreferences.Backgroundcheckinghelpsyoureducerisksandimprovetheoverallqualityofhire.Youneedtoverifythatallthepresentedcredentialsskillsandexperienceareactuallypossessedbyyourcandidate..Hiringthewrongemployeeisexpensivecostlytoacompanyandtimeconsuming.［答案］T.Acompanyhastospendalotofmoneyhiringarightemployee.［答案］F.Anadvertisementwithacleartargetwillmakeallcandidateslosecourage.［答案］F.Welldesignedinterviewquestionscanhelpyouknowmoreaboutthecandidates.［答案］T.Workexperienceisoneoftheprimarythingsforanemployertoverifyinbackgroundchecking.［答案］Thefollowingstepsyoucanmakeasatisfactoryannualreport.Andyourbossandothersupporterswillbeimpressed.Definingyouraccomplishments.WhatdifferencedidyoumakeWhathaschangedinyourcommunityorfieldbecauseofyourworkoverthepastyearTakeallofyouractivitiesoverthelast12monthsanddividethemintothreetofivemajoraccomplishments.Lessismore Beselective.Ifyouincludeeverythingtheannualreportbecomesclutteredwithinformation.Youshouldthinkaboutwhatyouwanttofocusonandthenselectstatisticstorepresentthatandhighlightkeyachievementswithphotosorcasestudiesetc.Addingvisualsandcharts Visualsandchartscanreducetheneedfortextsanddetails.Andtheywillmakethereportmoreattractive.Ifsgreatifyouproduceafullcolorpublicationwithlotsofnicephotography.Ofcourseitwilldependonyourresources.Astrongcalltoaction Astrongcalltoactionattheendofyourreportwillimpressthereadersdeeply.Makeitclearwhatyou*dlikeyourreaderstodooncetheyvereaditsuchasdonatepurchaseservicesetc.

26.Beforewritingthereportyoushouldgatheralltheworkyouhavedoneoverthepastyear.［答案］T.Thecontentsofthereportshouldbeselective.［答案］T.Theidiom“apictureisworthathousandwords^isappropriatehere.［答案］T.Theapplicationofvisualsandchartscanmakethereportmoreboring.［答案］F.Endingthereportwithastrongcalltoactionwilloffendhereaders.［答案］Fdiscoveredthatherclassroomhadchanged.Shefoundthatthedeskswerenolongerinrowsbutpushedtogethertomakeeightbiggerdesks.Shewassoexcitedaboutitforthefirsttwodaysthatshecouldntlistentotheteacherscarefully.Butsoonsheandherclassmatesgotusedtothisnewclassroomarrangement.6€Nowourclassisquieter“saidWu.Whatsmorewecancomeupwithourownideasandlearnmorethroughdiscussion.Itsabetterwaytostudy.”LiYulikedittoo/Groupmembersfirstdiscusshesaid/andthenpresenttothewholeclass.ltmakesusbelieveinourselves.ThiswaspartofareformatLisschool.Theschoolmadethisreformbecausetheywantedtoofferstudentseasierwaystostudyandmorechancestodiscuss.Ourschoolhopestoimprovestudents1abilitiestostudybythemselvesandworkingroups.saidZhangMinganEnglishteacher.Howeverthereformhasdemandedmorefromteachers.Nowtheyhaveonly15minutestogivealessonthatwouldhavebeentaughtin45minutesbefore.ltisdifficulttoteachinsuchashorttime.Theteachershavetofindbetterwaystoteachmoreeffectively.“ThereformdemandsmorebutPmsureitishelpfuL^addedZhangMing.ltwaseasierforWuLiangtodiscusswithotherstudentsinclassafterthenewclassroomarrangement.［答案］T.Theschoolmadethereforminordertoofferstudentsmoreseatstostudy.［答案］F.Thereformhasdemandedmorefromteachers.［答案］T.WuLiangandherclassmateslikethenewclassroomarrangement.［答案］F.ThebesttitleofthispassagemaybeNewLookinClass［答案］TEverycoinhastwosidesandquestionnairesarenodifferent.Withquestionnairestheadvantagesoutweighthedisadvantages.ADVANTAGESOFQUESTIONNAIRESComparedtoface-to-faceinterviewsquestionnairesarecheaperforcollectingdatafromalargenumberofrespondents.Alsoquestionnairesareeasytoanalyzeandcomputersoftwarecaneasilycompletedataentryandmaketablesfornearlyallsurveys.Questionnairesarefamiliartomostpeopleasnearlyeveryonehashadsomeexperiencecompletingone.Questionnairesreducebiaswhentherearenocluestoaffecttherespondents.DISADVANTAGESOFQUESTIONNAIRESOnemaindisadvantageofquestionnairesisthepossibilityoflowresponserateswhichreducesourconfidenceintheresults.Anotherdisadvantageistheyprovidelittleflexibilityfortherespondents.What*smoremanytimestherespondentisnotthesamepersonyousentthequestionnaireto.Finallyquestionnairesarenotsuitableforsomepeople.Forexamplessurveytoagroupofpoorlyeducatedpeoplemightnotworkbecauseofreadingproblems.22-

1.【判断题】Theadvantagesofquestionnairearemorethandisadvantages.［答案］T22-

2.【判断题】Questionnaireisthecheapestwayforcollectingdatafromrespondents.［答案］F22-

3.【判断题】Questionnaireshavetheadvantageofbeinganalyzedeasilythroughthecomputersoftware.案］T22-4•【判断题】Questionnaireissuitableforeveryone.［答案］F22-5•【判断题】Therespondentisusuallythesamepersonyousentthequestionnaireto.［答案］Twhathappened.!hoppedinataxiandwetookoffforGrandCentralStationWeweredrivingintherightlanewhenallofasuddenablackcarjumpedoutofaparkingspacerightinfrontofus.Mytaxidriverslammedonhisbrakesskiddedandmissedtheothercar*sbackendbyjustinches!Thedriveroftheothercarwhoalmostcausedabigaccidentstartedyellingbadwordsatus.Mytaxidriverjustsmiledandwavedattheguy.AndImeanhewasfriendly.SoJsaid「WhydidyoujustdothatThisguyalmostruinedyourcarandsentustothehospital!AndthisiswhenmytaxidrivertoldmewhatInowcalFTheLawoftheGarbageTruck.”Manypeoplearelikegarbagerubbishtrucks.TheyrunaroundfullofgarbagefulloffrustrationfullofangerandfullofdisappointmentAstheirgarbagepilesuptheyneedaplacetodumpit.Andifyouletthemtheylldumpitonyou.Whensomeonewantstodumponyoudonttakeitpersonally.Youjustsmilewavewishthemwellandmoveon.Youllbehappywithwhatyoudid.IstartedthinkinghowoftendoIletGarbageTrucksrunrightovermeAndhowoftendoItaketheirgarbageandspreadittootherpeopleatworkathomeoronthestreetsItwasthatdayIsaid/Tmnotgoingtodoanymore.”SuccessfulpeopledonotletGarbageTruckstakeovertheirday.WhataboutyouIfyouletmoregarbagetruckspassyoubyyoullbehappier.Lifestooshorttowakeupinthemorningwithregrets.SoLovethepeoplewhotreatyouright.Forgetabouttheoneswhodont

26.Onedaythetaxialmosthitanothercar.［答案］T.Theauthordumpedsomegarbageinfrontofhiscar.［答案］F.Manypeopleliketodrivegarbagetrucks.［答案］T.Theauthorusedtohavealotofmoney.［答案］F

30.IfpeopleMumpgarbage^onyoutryyourbesttopersuadethemnottodothatagain.［答案］FUoiUSETHESE5OF10TIPSTOSTARTYOUREVENTPLANNINGCAREERSTEPl-Getexperienceandvolunteeryourtimeindifferenteventservices.Therearesomanyaspectsofeventsincludingworkingforagraduationeventasportscompetitionvolunteeringfornonprofitsandworkingforanestablishedeventplanner.Yourlong-termsuccessineventplanningwillbebasedontheexperienceyouhad.Makesureyouhavesomesolidskillsin:VerbalandwrittencommunicationsOrganizationandtimemanagementNegotiationandbudgetmanagementCreativitymarketingpublicrelationsandmoreSTEP2-Moveintoapositionwithsomeresponsibility.Insteadofjustvolunteeringbecomethefundraisingchairforanonprofitbecomeacateringmanagerortakeonalead-planningroleataneventplanningcompany.STEP3-AreyoufamiliarwiththesayingitsnotwhatyouknowbutwhoyouknowIneventplanningnetworkingiskey!Whereveryougocollectcontactinformationforthepeopleyoumeet.STEP4-Createaneventalbum.Showcaseyourworkwithphotosbookletsandinvitationsoftheeventsyouveworkedon.Organizeeachpieceinabooktoeasilypresentyourexperienceandeventstories.Mostpeoplearevisualsopaintthepictureforthem!STEP5-Whileyouregainingvaluableeventplanningexperienceyoucanalsobecomeacertifiedeventplanner.Joinsometrainingandtrytogetplannercertificationfromsomeinstitutions.Itsalsohelpfultokeepupwithindustrytrendsandestablishcontactswithintheindustry..Youcanplanasuccesseventifyouhaveexperience.［答案］F.Youwillmoveintoapositionwithsomeresponsibilityonlythroughvolunteering.［答案］F.Networkingisthekeytoeventplanning.［答案］T.Createaneventalbummeanstakingphotosintheevent.［答案］F.Youcanbecomeacertifiedeventplanneraswellwhenyougainvaluableeventplanningexperience•［答案］TX01XiaoyanIthoughtyoudliketoknowwhathashappenedtoyourreportaboutimprovingthewebsite.LastweekIhadameetingwiththedesigners.!gavethemacopyofyourreportandItoldthemthatweneededtohavethewebsiteredesigned.-Ivehadthefirstpagesimplified.-Ihaveaskedthemtomaketheiconslarge.-Thecoloursarenowdifferenttoo.-Therearemorefunctionsasyousuggestedsothatcustomerswillbeabletotransferfundstoanaccountinanotherbank.PmgoingtomakeapresentationaboutthesechangesattheParisconferenceandwouldliketotalktoyouaboutthat.TherearesomethingsIcandomyselfbutIwouldlikeyourhelpwithsometechnicalaspects.Imustgetsomeslidesmadetooandwouldlikeyouropinionaboutthem.HaveyougottimeforacoffeeoneitherWednesdayorThursdaymorningDavid.Davidhadameetingwiththedesignersyesterday.［答案］F.Davidhadmadetheiconslarger.［答案］F.Thespeedofaccesshasbeenmadequicker•［答案］F.DavidisgoingtomakeapresentationinParis.［答案］T.DavidwouldlikesomehelpfromXiaoyan.［答案］T。