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服务至上药店优秀营业员年度工作经验分享Servicefirst:OutstandingpharmacystaffsannualworkexperiencesharingInthefieldofmedicationandhealthcarepharmaciesplayacrucialroleinensuringthatpeoplecanaccessthemedicationstheyneedtomaintaintheirhealth.Andwithinpharmaciespharmacystaffmembersarethefrontlineworkerswhointeractwithpatientsandcustomersonadailybasis.Thegoalofthesepharmacystaffmembersistoprovidethehighestlevelsofcustomerservicepossibleandtoensurethateachpersonwhocomestothepharmacyleavessatisfiedwiththeirexperience.Inthisarticlewewillhearfromsomeofthemostexceptionalpharmacystaffmembersintheindustryandlearnabouttheirexperiencesprovidingtop-notchcustomerservice.FirstupwehaveJohnwhoworksatapharmacyinMarylandUSA.Johnhasbeenapharmacytechnicianforover15yearsandheknowstheinsandoutsofthejoblikethebackofhishand.Johnsphilosophyoncustomerserviceissimple:treateveryonewithrespectandcareandputtheirneedsfirst.Whensomeonecomestothepharmacytheyreusuallynotfeelingtheirbesthesays.Soitsimportanttomakethemfeelwelcomeandtohelpthemfeelbetterinanywaythatwecan.Johnsdedicationtocustomerservicehasearnedhimmanyrepeatcustomersovertheyearsandhesbecomeknownasafriendlyandknowledgeablefaceinthecommunity.NextwehaveMarywhoworksatapharmacyinLondonUK.Maryhasbeenapharmacistforover20yearsandshesseenitallwhenitcomestocustomerservice.Marybelievesthatcommunicationiskeywhenitcomestoprovidingexcellentcustomerservice.Patientsandcustomerswanttofeelliketheyrebeingheardandunderstoodshesays.Soitsimportanttoreallylistentotheirconcernsandaddresstheminawaythattheycanunderstand.Maryalsostressestheimportanceofgoingaboveandbeyondforcustomerswheneverpossible.Ifapatientneedsamedicationurgentlywewilldoeverythingwecantomakesuretheygetitasquicklyaspossibleshesays.Evenifthatmeansstayinglateorcominginonaweekend.FinallywehavePeterwhoworksatapharmacyinSydneyAustralia.Peterhasbeenapharmacyassistantforover12yearsandhebelievesthatbuildingrelationshipswithcustomersiscrucialtoprovidingtop-notchcustomerservice.Whenyoudeveloparapportwithsomeonetheyremorelikelytotrustyouandtakeyouradvicehesays.Thatmeansthatyoucanprovidebetterhealthcareoutcomesforthem.Peteralsostressestheimportanceofongoingeducationandtrainingforstaffmembers.Weneedtobeconstantlylearningandstayingup-to-datewiththelatestmedicationsandtreatmentshesays.Thatwaywecanprovidethebestpossibleadvicetoourcustomersandhelpthemstayhealthy.Inconclusionthepharmacystaffmembersweveheardfromtodayallshareacommongoal-toprovidethehighestlevelsofcustomerservicepossibletotheirpatientsandcustomers.Byfocusingonrespectcommunicationandbuildingrelationshipstheseoutstandingpharmacystaffmembershaveearnedthetrustandloyaltyoftheircommunities.Asthehealthcarelandscapecontinuestoevolveitsclearthatdedicatedandcompassionatepharmacystaffmemberswillcontinuetoplayacrucialroleinpromotinghealthandwellness.第PAGE页共NUMPAGES页。
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