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家开放大学电大一网一平台《管理英语2》一体化考试机考形考任务5-7题库答案形考任务5题库
一、选择填空阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项试题1—Whatsyourviewonourquestionnaire选择一项Idliketogothere.Withmypleasure.Firstofall.Wedbetterchangeourquestionorder.试题2—*一Twiceaweek.选择一项HowoftendoyouuseourcompanysproductWhendidyoubuyourproductsWhatdidyoubuyinourcompany试题3—Wouldyoumindfillingthequestionnaireforme选择一项Noproblem.Justgivemeyourquestionnaire.SorryIcantgothere.Ireallyappreciatethat.试题4Youneedtothosequestionnairepapersforyourcompany.A.ItdoesntfitusactuallyNoIdontbelieveitIdontbelieveinher试题2一Canyoustayherelonger—butIhavetobebacktomorrow.选择一项TdlovetoNothankyouTmafraidnot试题3一HowdoyoulikelivinginBeijing*选择一项ItsdifferentfromlivinginAmericaIhavenoideaIloveit.Beijingissuchabeautifulcity试题4Ididntdolastweek.选择一项nothingsomethinganything试题5Iwouldrathertwoweeksearlier.选择一项youshouldcomehereyoucamehereyouhadcomehere试题6
二、阅读理解阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项Marybeganplayingtheviolinwhenshewasonlysix.Herfathercameacrossareallyoldinstrumentathisauntshouseandhebroughtitbackhomewithhim.Maryloveditandimmediatelytriedtoplayit.A代erafewmonthsshebegantohavelessons.Shegotonverywellwiththeviolin.Whenshewasaboutelevenshereallyneededabetterviolin.Onedayshetookpartinaconcertandamanwentuptoherparentsandtalkedtothemabouther.Hesaidthatshehadrealtalentandpointedoutthatsheneededabetterviolin.Whenhefoundoutthattheycouldntaffordoneheofferedtobuyoneforher.Laterwhenshewasabout16shesetupherowngroup.Shenameditafterthemanwhogavehertheviolin----shecalledittheErioSound.Marysfather.boughttheviolinfromashopborrowedtheviolinfromafriendgottheviolinfromhisauntMarybegantoneedabetterviolinwhenshewasabout.101112ThemanattheconcerttoldMarysparentsthat.shehadrealtalenthervoicewasverygoodSheneededabetterteacherMarywhenshewas
16.graduatedsetupherowngrouphadanewviolinEricSoundwasthenameof.MarysviolinMarysmusicgroupMarysfriend
一、选择填空阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项试题1—Thisjacketissogood.—Its200yuan.Icangiveyouspecial20%discountonit.选择一项IsitexpensiveHowmuchisitWhatcolorisit试题2一Iamsorry.Nowwhatwerewetalkingabout*选择一项NevermindIdontremembereitherYouweresayingthatyouusedtobeateacher试题3一HowdoyoulikelivinginBeijing*选择一项ItsdifferentfromlivinginAmericaIhavenoideaIloveit.Beijingissuchabeautifulcity试题4Ilikecookingformyfriendsinfreetime.选择一项memymine试题5Herarticleisinherclass.选择一项betterwellthebest试题6
二、阅读理解阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”XiaoyanIthoughtyoudliketoknowwhathashappenedtoyourreportaboutimprovingthewebsite.LastweekIhadameetingwiththedesigners.IgavethemacopyofyourreportandItoldthemthatweneededtohavethewebsiteredesigned.Tvehadthefirstpagesimplified.Ihaveaskedthemtomaketheiconslarge.Thecoloursarenowdifferenttoo.Therearemorefunctionsasyousuggestedsothatcustomerswillbeabletotransferfundstoanaccountinanotherbank.ImgoingtomakeapresentationaboutthesechangesattheParisconferenceandwouldliketotalktoyouaboutthat.TherearesomethingsIcandomyselfbutIwouldlikeyourhelpwithsometechnicalaspects.Imustgetsomeslidesmadetooandwouldlikeyouropinionaboutthem.HaveyougottimeforacoffeeoneitherWednesdayorThursdaymorningDavidDavidhadameetingwiththedesignersyesterday.FDavidhadmadetheiconslarger.FThespeedofaccesshasbeenmadequicker.FDavidisgoingtomakeapresentationinParis.TDavidwouldlikesomehelpfromXiaoyan.T、选择填空阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项试题1一Whatdoyouthinkofyourmothersadvice选择一项ItdoesntfitusactuallyNoIdontbelieveitIdontbelieveinher试题2—Iamsorry.Nowwhatwerewetalkingabout■选择一项NevermindIdontremembereitherYouweresayingthatyouusedtobeateacher试题3——Thisjacketissogood.—Its200yuan.Icangiveyouspecial20%discountonit.选择一项IsitexpensiveHowmuchisitWhatcolorisit试题4Theyhavelearnedaboutinrecentyears.选择一项severalhundredsEnglishwordshundredsofEnglishwordshundredofEnglishwords试题5Youdbetterhaveyourhairbeforegoingtoyourfriendswedding.选择一项cuttingcuttocut试题6
二、阅读理解阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项Everyonewantstohealthyandhappy.Whenillnessdoescomethewholefamilyisaffected.Manyadjustments调整havetobemadebutthefamilyroutine日常工作needntbedisturbedcompletely.Oftenitcanberearrangedwithhomedutiessimplifiedtosavetimeandenergythusreducingstrainonthefamily.Thereasonableresponsibilityforgivingnursingcareisusuallyassumedbyonepersonfrequentlythemother.consequentlyinorderthatshemayhavesomemuchneededrestoronthecontraryothermembersofthefamilyshouldlearnhowtohelpwhensicknessoccurs.
一、选择填空阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项试题1一Canyoustayherelonger—butIhavetobebacktomorrow.选择一项IdlovetoNothankyouTmafraidnot试题2—HowdoyoulikelivinginBeijing选择一项ItsdifferentfromlivinginAmericaIhavenoideaIloveit.Beijingissuchabeautifulcity试题3一Whatdoyouthinkofyourmothersadvice*选择一项ItdoesntfitusactuallyNoIdontbelieveitIdontbelieveinher试题4Ihavecoffeebreakfasttime.选择一项atinon试题5一Didthemedicinemakeyoufeelbetter一No.ThemoreIfeel.选择一项medicineItake;andtheworsemedicineItake;theworseItakemedicine;worse试题6
二、翻译从以下A、B、C三个选项中选出与英文最适合的中文翻译Amanandhiswifehadasmallrestaurantnearastation.一个男人和他的妻子在靠近车站的小饭馆里吃饭一个男人和他的妻子有一个车站饭馆一个男人和他的妻子在靠近车站的地方开了家小饭馆Onthelastdayoftheoldyearthereisafamilydinner.A.在老年人的最后日子，通常有一顿家庭餐B.在即将过去的一年的最后一天，会有一次家庭聚餐C.在过去的日子里，经常有家庭聚餐Afewminuteslaterthedoctorcameoutofhisroomforthethirdtime.A.几分钟后，医生第三次从他的房间走出来B.医生在迟到的几分钟后，终于从他的房间走出来为了第三名C.几分钟后，医生来到他的房间第三次Youcanseemanyinterestingthingsonyourway.A.你能看见许多有趣的东西在你回家的路上B.一路上你能看见许多有趣的事情C.你能看见许多好玩的东西在车上Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.A.对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持B.对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助C.对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持形考任务7题库
一、选择填空阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项试题1—NeitherdoI.Lookatourcommunityitissuchamess.选择一项Ourservicecenterdontoffermuchhelpforus.Ireallydontthinkourservicecenterissatisfying.Tmslightlysatisfiedwithourservicecenter.试题2—HelloisthatservicecenterTheelevatorofourapartmentdoesntwork.选择一项OhIdontknowwhatswrongwithit.SorryIIIhaveitcheckedoutatonce.OkIsee.试题3——Customer:Wehaveorderedforalmostonehour.Whyisitsohardtogetourdishesreadyinyourrestaurant一Waiter:选择一项A.Imreallysorryaboutthat.B.ldontthinkitshard.C.YouIIgetitnexttime.试题4Weareundertofinishthetaskwithinsuchlimitedtime.选择一项linepressureexpectation试题5Themoreinformationyoucangetinyourfield.选择一项themorecompetitivewillyoubeyouwillbethemorecompetitivethemorecompetitiveyouwillbe试题6
二、阅读理解阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyouyoushouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusinessthenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefullyyouwillbeabletounderstandwhythecustomeriscomplainingsothatsatisfactorystepscanbetaken.Showthatyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehaviour.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetipsyouareonyourwaytosucceedinginyourcareer.AtwhomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaintsstaffmemberscompanymanagersthosewhoaccompanythemWhenacustomershoutsrudelyatyouyoushould.arguebackandprotectyourselfkeepquietandleavethecustomeralonekeepcalmandlistencarefullytothecustomerTheunderlinedsentence“Useyourearsmorethanyourmouth“means.Yourmouthisnotmoreimportantforyouthanyourears.Youshouldlistenmorethanyouspeak.Youshouldtalkmorethanyoulisten.WhendealingwithanangrycustomerwhichisNOTtherightattitudeBeconcerned.Bepatient.C.Beamused.选择一项handouthandinhandon试题5Questionnairesareeasyto.选择一项analyzedanalyzebeanalyzed试题6
二、阅读理解阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项Questionnairescanbeasimplewaytogettoknowyouraudiencesopinions.Thoughitiseasytowriteaquestionnaireyouneedalotofskillandexperiencetowriteagoodone.Luckilygooddesignskillscanbelearnedinashorttime.KeepyourquestionnairesimpleandvisuallyattractiveKeepyourquestionnaireshortandsimple.Ashortandsimplequestionnaireismorelikelytobecompletedandreturned.Itisalsoimportanttomakeyourquestionnaireasattractiveaspossible.Youshouldkeepthefollowingdesignelementsinmind:Text:Chooseafontstylethatiseasytoreadandmakesurethefontsizeislargeenoughforyourrespondentstoread.Paragraphs:Longparagraphscanbedauntingforreaderssotrytokeepyourblocksoftexttoahandfuloflines.Whitespace:Ensurethatthereisspacebetweenquestionsandsectionsanddontmakemarginstoosmall.KeepquestionsbriefandeasytounderstandBebriefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.Briefquestionsthatusesimplelanguageareeasytoreadandunderstandsotheparticipantswontfinditdifficulttofillinthequestionnaire.
5.WhichofthefollowingstatementsistrueaccordingtothepassageWhenthecustomerscomplainyouneedntlistencarefully.Youneedntsaysorrytothoseangrycustomers.Youshouldrelaxyourselfandtrytounderstandtheangrycustomers.
一、选择填空阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项试题1一Whydoyoulookunhappy.Whatsthematter选择一项TmsatisfiedwiththegoodperformanceoftheradioIvejustbought.Imgladtohaveboughtthisradioatsuchaprice.TmratherdisappointedwiththepoorqualityoftheradioIvejustbought.试题2*一Thatsgreat!选择一项WhatareyougoingtoeatattheMexicanrestaurantWhenareyougoingtodinnerattheMexicanrestaurantHowaboutgoingtodinnerattheMexicanrestauranttonight试题3——Customer:Wehaveorderedforalmostonehour.Whyisitsohardtogetourdishesreadyinyourrestaurant一Waiter:选择一项A.Tmreallysorryaboutthat.B.ldontthinkitshard.C.YouIIgetitnexttime.试题4Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.Iyouitwillperformwellsoon.选择一项argueaffectassure试题5Theysincelastnight.Theyareabouttofinishthework.选择一项arecleaningthesystemhavebeencleaningthesystemhadcleanedthesystem试题6
二、阅读理解阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthemthemorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwantstheanswersarequitedifferent.Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexampleyoucanactasoneofthecustomersinawheelchairandseehowyouretreated.Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conductedtheyusuallyworkwell.Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliableaswellastheleastcostlyofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewantyourewastingyourtime.Implementonetwothreeoralloftheabovetechniquesandyourserviceandproductwillimproveovernight.Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.FAgoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.TItsnotnecessarytoknowaboutthecustomersneedsandpreferences.FQuestionnairesareusefulingettingfeedbackfromcustomers.TFront-linestaffhavenothingtodowithimprovingcustomerservice.F
一、选择填空阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项试题1——*-Thatsgreat!选择一项WhatareyougoingtoeatattheMexicanrestaurantWhenareyougoingtodinnerattheMexicanrestaurantHowaboutgoingtodinnerattheMexicanrestauranttonight试题2——NeitherdoI.Lookatourcommunityitissuchamess.选择一项Ourservicecenterdontoffermuchhelpforus.Ireallydontthinkourservicecenterissatisfying.Tmslightlysatisfiedwithourservicecenter.试题3一HelloisthatservicecenterTheelevatorofourapartmentdoesntwork.选择一项:OhIdontknowwhatswrongwithit.SorryIIIhaveitcheckedoutatonce.OkIsee.试题4Wefeelwiththeinconveniencetheservicecenterbroughtus.选择一项disappointedworriedsurprised试题5Itisonlybyagreeingwiththeirviewpointandthatyouwillresolvethesituationandsendthecustomerawayhappy.选择一项suggestingapossiblesolutionsuggestapossiblesolutionsuggestedapossiblesolution试题6
二、翻译从以下A、B、C三个选项中选出与英文最适合的中文翻译Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.A.焦点小组是顾客的代表，他们的工作是把你的需求和喜好提供给顾客B.焦点小组是顾客的代表，他们的工作是给顾客提供需求和喜好C.焦点小组是顾客的代表，他们的工作是给你提供他们的需求和喜好Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.A.愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标B.愤怒的顾客计划把对员工的不满和抱怨当做目标C.愤怒的顾客趋向于把员工的不满和抱怨当成目标Youwilldoeverythingwithinyourpowertotryandresolvethesituation.A.你会在权利范围内尽一切努力解决问题B.你会在意志范围内尽一切努力解决问题C你会在力量范围内尽一切努力解决问题Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.A.对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持B.对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助C.对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持Tocommunicatepreciselywhatyouwanttosayyouhavetofrequentlyneedtodefinekeywords.A.要简明扼要地表达本意，就必须不断定义关键词B.只要定义频繁出现的关键词就能准确传达本意C.要准确表达你的本意，就必须不断定义关键词
一、选择填空阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项试题1—Whydoyoulookunhappy.Whatsthematter选择一项TmsatisfiedwiththegoodperformanceoftheradioIvejustbought.Imgladtohaveboughtthisradioatsuchaprice.TmratherdisappointedwiththepoorqualityoftheradioIvejustbought.试题2——*一Thatsgreat!选择一项WhatareyougoingtoeatattheMexicanrestaurantWhenareyougoingtodinnerattheMexicanrestaurantHowaboutgoingtodinnerattheMexicanrestauranttonight试题3一HelloisthatservicecenterTheelevatorofourapartmentdoesntwork.选择一项OhIdontknowwhatswrongwithit.SorryIIIhaveitcheckedoutatonce.OkIsee.试题4TheheatingsystemofourapartmentbrokedownsoImadeacalltothecommunityservicecenter.选择一项discussioncomplaintpraise试题5Theypromisedthecarforus.选择一项repairingrepairedtorepaired试题6
二、阅读理解阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项Imaginethissituation:youhaveboughtafaultyitemfromashopandyoutakeitbacktocomplain.Yougodirectlytotheshopassistantandtellthemyourproblem.Theysaytheycannothelpyouwhichmakesyouangrier;tothepointperhapswhereyoustartinsultingthepoorshopassistant.RESULT:Thiswilldoyounofavourslikegettinganycompensationorevenarefund.Ifyougodirectlytothefirstpersonyouseewithintheorganizationyouarecomplainingaboutyoumaybewastingyourtimeastheymaybepowerlesstotakeanyactionorprovideyouwithasolution.Sotheimportantlessontobelearntistomakesurefirstlythatyouarespeakingtotherelevantpersontheonewhohastheauthoritytomakedecisions.MakesurequestionsareintherightorderYoushouldstartyourquestionnairewithgeneralquestionsandthenmovetospecificones.Trytoavoidjumpingbackandforthbetweengeneralandspecificquestions.Useopen-endedquestionsproperlyOpen-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.Theycanprovidemoredetailedinformationbuttheytakemoretimeandefforttoanswerandcanbemoredifficulttoanalyze.Youshouldnotusetoomanyopen-endedquestionsinonequestionnaire.Inawordtakingthetimetodevelopawell-designedandparticipant-friendlyquestionnairewillgiveyouusefuldatathatcanhelpyoumaketherightdecisions.ThequestionnairecontainsfollowingelementsexceptTest.Paragraph.AddressInordertokeepyourquestionnairevisuallyattractiveyoushouldChoosedifferentfontstylesinaquestionnaire.Writelongparagraphsinsteadofshortones.Leaveenoughspacebetweenquestionsandsections.Youshouldstartyourquestionnairewithquestionsandthenmovetoones.generalspecificspecificgeneralshortlongWhatcouldbethebesttitleforthispassageDesigninganEffectiveQuestionnaire.Questionnaireisthebestwaytocollectdatafrommanypeople.Questionnairebenefitsourlife.WhichofthefollowingstatementsisNOTcorrectQuestionnairedesignskillscanbelearnedinashorttime.Open-endedquestionscannotprovidemoredetailedinformationsoyoudbetternotusetoomanyopen-endedquestionsinonequestionnaire.Itsworthtakingthetimetodevelopawell-designedandparticipant-friendlyquestionnaire.
一、选择填空阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项试题1——Thankyouverymuchforansweringourquestions.Itreallyhelpsourmarketresearchalot.选择一项A.Iamsorrytohearthat.B・Itsmypleasure.C・ldontthinkso.试题2—Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment*选择一项ItdoesntmatterByallmeansIhavenoidea试题3——Whatsyourviewonourquestionnaire选择一项Tdliketogothere.Withmypleasure.Firstofall.Wedbetterchangeourquestionorder.试题4Ourcompanywillthecustomerssuggestions.选择一项respondrespondingtorespondto试题5face-to-faceinterviewsquestionnairesarecheaperforcollectingdatafromalargenumberofrespondents.选择一项ComparedtoComparingCompare试题6
二、阅读理解阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”Questionnaires:AdvantagesDisadvantagesEverycoinhastwosidesandquestionnairesarenodifferent.Withquestionnairestheadvantagesoutweighthedisadvantages.AdvantagesofQuestionnairesComparedtoface-to-faceinterviewsquestionnairesarecheaperforcollectingdatafromalargenumberofrespondents.Alsoquestionnairesareeasytoanalyzeandcomputersoftwarecaneasilycompletedataentryandmaketablesfornearlyallsurveys.Questionnairesarefamiliartomostpeopleasnearlyeveryonehashadsomeexperiencecompletingone.Questionnairesreducebiaswhentherearenocluestoaffecttherespondents.DisadvantagesofQuestionnairesOnemaindisadvantageofquestionnairesisthepossibilityoflowresponserateswhichreducesourconfidenceintheresults.Anotherdisadvantageistheyprovidelittleflexibilityfortherespondents.Whatsmoremanytimestherespondentisnotthesamepersonyousentthequestionnaireto.Finallyquestionnairesarenotsuitableforsomepeople.Forexamplessurveytoagroupofpoorlyeducatedpeoplemightnotworkbecauseofreadingproblems.Theadvantagesofquestionnairearemorethandisadvantages.TQuestionnaireisthecheapestwayforcollectingdatafromrespondents.FQuestionnaireshavetheadvantageofbeinganalyzedeasilythroughthecomputersoftware.TQuestionnaireissuitableforeveryone.FTherespondentisusuallythesamepersonyousentthequestionnaireto.T
一、选择填空阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项试题1——Thankyouverymuchforansweringourquestions.Itreallyhelpsourmarketresearchalot.选择一项Iamsorrytohearthat.Itsmypleasure.C・ldontthinkso.试题2—Wouldyoumindfillingthequestionnaireforme选择一项Noproblem.Justgivemeyourquestionnaire.SorryIcantgothere.Ireallyappreciatethat.试题3——Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment选择一项ItdoesntmatterByallmeansIhavenoidea试题4Thequalityofquestionnairew川howmuchinformationweknowfromourcustomers.选择一项effectaffectaffections试题5TheJiaheCommunityServiceCenterisabouttoserviceforresidents.选择一项providedprovideproviding试题6
二、阅读理解阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项ThequalitiesofagoodquestionnaireItshouldbenotedthatonedoesnotstartbywritingquestions.Firstlywehavetodecidewhatarethethingsoneneedstoknowfromtherespondentinordertomeetthesurveysobjectivessecondlyweshoulddecidethetargetrespondents.Attheoutsettheresearchermustdefinethepopulationaboutwhichhe/shewishestogeneralisefromthesampledatatobecollected.Thirdlywehavetodecidethequestioncontents.openingquestionsshouldbegeneralandeasytoanswersothattherespondentshavethepatiencetofinishnextandthenwecanoffersomespecificquestionsinordertogetmoredatafromtherespondents.inaword.wecouldntignorethephysicalappearanceofourquestionnaires.Ifourquestionnaireslooklikeamess.Peoplewouldnotbewillingtohelpusanswerourquestions....
一、选择填空阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项试题1—*—Twiceaweek.选择一项HowoftendoyouuseourcompanysproductWhendidyoubuyourproductsWhatdidyoubuyinourcompany试题2——Wouldyoumindfillingthequestionnaireforme选择一项Noproblem.Justgivemeyourquestionnaire.SorryIcantgothere.Ireallyappreciatethat.试题3—Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment■选择一项ItdoesntmatterByallmeansIhavenoidea试题4rdliketothatthestaffmemberwhoservedmedidntreallyseemtoknowwhathewasdoing.选择一项pointoutpointatpointin试题5Whereareyouusedtovegetables选择一项buyboughtbuying试题6
二、翻译从以下A、B、C三个选项中选出与英文最适合的中文翻译Inawordtakingthetimetodevelopawell-designedandparticipant-friendlyquestionnairewillgiveyouusefuldatathatcanhelpyoumaketherightdecisions.A.总之，花时间去制作一份精心设计和参与者友好的调查问卷将为你提供有用的数据来帮助你做出正确的决定B.一个词概括，用心去制作一份设计和参与者友好的调查问卷将可以为你带来有用的数据来帮助你决定很多事情C.不管怎样，一个好的设计可以给你带来有用的数据从而帮助你Anewfoodmarketwillbebuiltinourcommunitynextmonth.A.下个月我们社会就已经建了一个新的食物市场B.我们社区正在建一个新的菜市场C.下个月我们社区将新建一个菜市场
3.1thinkwhatshouldbedoneistocreatemorejobopportunitiesforstudents.A.我认为我们更需要为学生们创造更多的工作机会B.我认为我们将来要给学生们更多机会C.我认为我们已经给了学生们更多的工作机会IncontrasttoothercountriestheU.Shasnonationalcollegeentranceexam.A.对比其他国家而言，美国没有国家考试B.与其他国家相比，美国没有大学入学考试C.相比较其他国家，美国大学没有考试Onthelastdayoftheoldyearthereisafamilydinner.A.在老年人的最后日子，通常有一顿家庭餐B.在即将过去的一年的最后一天，会有一次家庭聚餐C.在过去的日子里，经常有家庭聚餐形考任务6题库
一、选择填空阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项试题1一Whatdoyouthinkofyourmothersadvice选择一项:。
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