南开23春学期（高起本：1609、1703）《酒店业培训与人才发展（一）（二）（EI双语）》在线作业三

南开大学23春学期（高起本

1609、1703）《酒店业培训与人才发展

（一）

（二）（EI双语）》在线作业activities参考答案:

2.Whichofthefollowingisnotanimportantfactorindeterminingasuccessfulemployeeorientation选项A Languageandculturaldifferencesamongemployees选项B Varyingliteracylevelsamongemployees选项C Theemployeeorientationspace选项D Convenientreferencematerial参考答案CAdvantagesofvideoinclude Lackofcontrolbythetrainer参考答案B

4.以下不属于视频媒体的优点的是选项A低成本选项B便于管理选项C可移植性选项A对选项B错参考答案B很多EMBA的课程在周末和晚上开设是为了配合高级经理们的空闲时间选项A对选项B错参考答案AJerroldKempDesignModelisusedmostlybyinstructionaldesignerswhoarenewtotheprocessandhavemoreknowledgeaboutcontentthaninstructionaltechniques.选项A对选项B错参考答案BWithselectiveoutsourcingyouturnoveryourentiretraininganddevelopmentfunctiontooneormoreexternalsuppliers.选项A对选项B错参考答案B导师的角色可能包括教练的角色选项A对选项B错参考答案AOnemethodsometrainersusewhenpreparingtotrainisforcefieldanalysiswhichinvolvescatalogingthepositivesandnegativesoftraining.选项A对选项B错参考答案ATheincreasingavailabilityofonlinecoursesandinsomeschoolstotallyonlineprogramshasmadeatremendousimpactontheconvenienceandaccessibilityofhighereducation.选项A对选项B错参考答案A培训需求分析是现代培训活动的首要环节，是进行培训评估的基础选项A对选项B错参考答案A导师有对学徒必须成为管理层的期望选项A对选项B错参考答案BAlltrainersneedtodevelopexpertiseinidentifyingwhentrainingistheproperandappropriatesolutionforthesituationinquestion.选项A对选项B错参考答案A继续教育大多是通过高等教育机构进行的选项A对选项B错参考答案A在只有一个培训师和一个学员的情况下，培训不会发生选项A对选项B错参考答案B选项D高互动参考答案DTypicalintangiblebenefitsinclude选项A Reducedguestsatisfaction选项B Increaseddrugabuse选项C Increasedemployeeachievement选项D Reducedpotentialvalueoftheemployee参考答案C以下哪一个选项不是对主管培训进行评估的信息获取来源选项A主管选项B老板选项C经理选项D员工参考答案B入职培训对酒店的益处是选项A提升员工满意度选项B降低酒店投诉率选项C降低员工流动率选项D提供沟通平台参考答案C在酒店商业联盟HBA辅导计划中考虑到学生比其他更有经验的员工需要更多的定期辅导，因此使用的方式进行选项A团队辅导选项B选择辅导选项C定期辅导选项D案例辅导参考答案AEvaluationdecisionsthatarebasedonsoundmeasurementpracticescanprovide选项A Continuousfeedback选项B Comparisons选项C Accuracy选项D Alloftheabove参考答案DWhichofthefollowingisuniversitybasedexecutiveeducation选项A GeneralmanagementprogramssuchasexecutiveMBAprograms选项B Shorteropenenrollmentprograms选项C Customizedprograms选项D Alloftheabove参考答案D测量培训的内容由什么来确定？选项A组织目标选项B学院目标选项C部门目标选项D培训师目标参考答案A以下不属于测量培训的受益方的是选项A学员选项B培训师选项C供应商选项D管理层参考答案C下列在实际上脱离了ADDIE系统的设计模型是选项A Dick和Carey设计模型选项B HannafinPeck设计模型选项C快速原型设计模型选项D Gerlach-Ely设计模型参考答案C以下选项中不是对主管进行培训时面临的挑战选项A创造性思维选项B目标设定选项C小组规模选项D逻辑创新参考答案D酒店商业联盟HBA支持从学校到酒店的职业课程选项A高中生选项B大学生选项C小学生选项D职场人士参考答案ACommontrainingmaterialsinclude选项A Instructorguides选项B Participantworkbooks选项C Manuals选项D alloftheabove参考答案DSomeguidelinesthatyoucanprovideparticipantsforworkingwithacasestudyinclude选项A Readthecasecarefully选项B Identifytheproblem选项C Defineparametersoftheproblem选项D alloftheabove参考答案D以下不属于培训需求信息的收集方法是选项A问卷调查法选项B访谈法选项C工作任务分析法选项D专家打分法参考答案D酒店管理层的培训要侧重0选项A能力驱动选项B效率驱动选项C利润驱动选项D绩效驱动参考答案CBesidesdepartmenttrainerspropertytrainersandregionalandcorporatetrainersotherspecializedtrainingrolesinhospitalityalsoinclude选项A Instructionalsystemsdesigner选项B Webbasedmediadeveloper选项C Consultant选项D alloftheabove参考答案DAtrainingproposalshouldbe选项A Clear选项B Concise选项C Professional选项D Complete参考答案:ABCDInthephaseofconductingthetrainingtheT.R.A.I.N.acronymmeans选项A Teachbyshowing选项B Repeatuntilcomfortable选项C Askquestions选项D Imitateworkconditions参考答案ABCDIcebreakerscanhelpyou选项A Establishasupportivecooperativeandpositiveclimatewithinthegroup选项B Establishandreinforcegrouprelationships选项C Setthetoneortheme选项D Introducethesubjectmatter参考答案ABCDarethereasonsfortheneedforexecutiveeducation.选项A Theincreasingimportanceofknowledgeascomparedtophysicalassetsasacompetitiveadvantage选项B TheInternetwhichhasdiminishedphysicaldistance选项C Thegrowinggapincompensationbasedoneducation选项D Difficultiesinattractingdevelopingandretainingtalent参考答案:ABCD计算机在培训中所起到的几种最基本的作用有选项A数据管理选项B人员管理选项C支持任务选项D支持决策参考答案ACDTurnovercostsarecommonlyseparatedintothreecategoriesthatare选项A Replacementcosts选项B Trainingcosts选项C Assessmentcosts选项D Separationcosts参考答案ABDThetrainingassessmentinformationsourceforthesupervisorincludes选项A thesupervisors选项B theirmanagers选项C thetrainers选项D theiremployees参考答案ABD酒店管理层的培训应当认识到利润的两个来源是选项A一线员工选项B经理选项C宾客选项D主管层参考答案ACTrainersneedtoevaluatetraineesanddeterminetheextentoftechnologyintegrationbasedonwhattraineequalities选项A Timemanagementskills选项B Basiccomputerskills选项C Problemsolvingskills选项D Willingnesstolearn参考答案ABCDInhospitalitythreeSelementsthattrainersmusttraininclude选项A Salary选项B Standards选项C Service选项D Safety参考答案BCD不论是综合性入职培训还是具体性入职培训I都需要尊重员工的需求选项A对选项B错参考答案AAgoodtraineronlyneedstheprofessionalknowledge.选项A对选项B错参考答案B广泛的培训项目很难进行测量，因为它们过于模糊选项A对选项B错参考答案AAstandardruleofthumbistouseaminimumofthreedatacollectionmethods.选项A对选项B错参考答案B每年对员工进行重新培训非常耗费资源，对公司没有什么益处选项A对选项B错参考答案BAtasklisttellswhattasksanemployeeinacertainpositionmustperform.选项A对选项B错参考答案AGrouptrainingtakesmuchmoretimethanoneononetraining.选项A对选项B错参考答案BAcasestudyisadescriptionorstatementofanunrealorimaginedjobsituation.选项A对选项B错参考答案BEvaluationcanbedefinedasaprocessofcountingorassigningnumberstoitemsbeingcounted.。