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南开大学23春学期(高起本
1609、1703)《客房部运营与管理
(一)
(二)(EI双语)》在线作业.客房部发生工作事故为主要原因是()选项A劳动密集型部门选项B人员多选项C体力工作与设备选项D年龄多样,不易管理参考答案C.擦拭()时,应用干布,切勿用湿布抹尘选项A行李架选项B梳妆镜选项C台灯和镜灯选项D写字台参考答案C.清洁剂去污效果的好坏主要取决于它的()的含量和质量.选项A酸性物质选项B芳香剂选项C表面活性剂选项D过氧化物参考答案C.Teamsoftwopeopleareusuallyassigned()rooms选项A20-25rooms选项B2530rooms选项C3035rooms选项D3540rooms参考答案C5下列哪些地点客用印刷品在客房停留时间最短()Theoperatingsuppliesexpensecategoryforthehousekeepingdeptincludesnon-recycledinventoriessuchasguestsuppliesandamenitiescleaningsuppliesandsmallequipment.选项A对选项B错参考答案A在酒店中水泥地面可用在室内,同时也可以用在室外选项A对选项B错参考答案AInthehotelsClassDfiresignitebycombustiblemetalsanddonotusuallyoccurinhospitalityoperations.选项A对选项B错参考答案ARoomallocationsheetisalistofroomstobecleanedandeachPAsstatus.选项A对选项B错参考答案B”脏的占用房”英文是Occupiedcleanroom.选项A对选项B错参考答案BManyguestsunintentionallyleaveitemsbehindwhentheydepartthehotel.Ifyoufinditemsbelongingtoaguestaftertheirdeparturesecuretheitemimmediately.选项A对选项B错参考答案ARoomattendantshouldvacuumtheguestroomandclosethelightcurtainsandwindows.选项A对选项B错参考答案AAnaciddetergentisusedtoremovecertainstainssuchaslimebuildupintoilets.Aciddetergentscanbeveryharmfultheyarecorrosiveifusedincorrectly.选项A对选项B错参考答案ARoomattendantshouldcleanthetoiletwithtoiletcleanerandbrushthetoilettotally.选项A对选项B错参考答案AThetermamenityiscommonlyusedtoidentifyluxuryitemsthatahotelgivesawaytoitsguestatextracharge.选项A对选项B错参考答案B选项A信纸与信封选项B明信片选项C电传电报单选项D当日停水/停电单参考答案D.劳动生产率高可能意味着()选项A工作日产出数量多选项B工作日生产质量一般选项C客人潜在投诉多选项D以上全包括参考答案A.在清洁住客房时,一般应按照()顺序清洁选项A与清洁走客房相同选项B先卫生间后卧室选项C与清洁空房相同选项D先卧室后卫生间参考答案D.Teamsoftwopeopleareusuallyassigned()rooms.()选项A20—25rooms选项B2530rooms选项C3035rooms选项D3540rooms参考答案C.服务员被客人叫进客房时,房门应该().选项A随手关门选项B让房门半掩选项C让房门完全打开选项D听从客人的指示参考答案C
10.100间客房劳动生产率为30分钟清洁一间房,在开房率80%的情况下要多少小时完成选项A40选项B30选项C20选项D80参考答案A.能抑制洗涤剂的能力,从而需要使用更多的洗涤剂才能达到清洁的目的选项A钙选项B铁选项C镁选项D磷参考答案A.Front-of-the-housefunctionalareasarethoseinwitchemployeeshaveagreatdealofguestcontactsuchas选项A Accountingdepartment选项B Housekeepingdepartment选项C FBdepartment选项D Humanresourcesdepartment参考答案c.下列哪2个部门通常是饭店最容易发生事故与伤害的部门选项A PA与工程部选项B楼层与PA选项C工程部与保安部选项D客房部与工程部参考答案D.()与硫磺会引起衣物的褪色选项A钙选项B锌选项C钠选项D铁参考答案D.下面哪项服务在客房服务中是收费服务()选项A婴儿床服务选项B擦鞋服务选项C开夜床服务选项D洗衣服务参考答案D.哪种预算的开支通常是客房部的第二项支出()选项A布草选项B工资选项C设备选项D洗涤用品参考答案A.客房服务员在清扫整理客房时,在完成了收集杯子和烟灰缸这一工序后,接下来的工作是()选项A撤换床上用品选项B整理床铺选项C除尘除迹选项D补充房间用品参考答案A.Theroomstatusreportsometimescalled()选项A Roomstatuslist选项B Roomstatussheet选项C Housekeepingstatusreport选项D Housekeepingreport参考答案D.提起重物主要是以身体的部位是()选项A背选项B腿选项C臂膀选项D腰参考答案B.标准间的英文表示为()选项A DR选项B SS选项C SR选项D CR参考答案C.Someexamplesofguestsuppliesincluding()选项A soap选项B shampoo选项C cottonbuds选项D sewingkit参考答案:ABCD.客房的浴用织物包括()选项A:浴巾选项B地巾选项C方巾选项D条巾参考答案:ABCD.客房服务员在清洁客房的时候所需要的清洁设备与工具包括选项A吸尘器选项B洗地毯机选项C清洁车选项D各种清洁剂参考答案ACD.Howtocleanastayoverwhentheguestisnotintheroom.选项A Neverleavetheroomunattendedwiththedooropen选项B Donttouchpersonalitems选项C Dontthrowanythingwaythatisnotinabin选项D Changebed1inenaccordingtohotelproceduresandstandards参考答案ABCD.Whatdoyoudoiftheguestisintheroom选项A Iftheguestisadepartureordueoutapologizefordisturbingthemandletthemknowyouwillcomebacklater.Closethedoorbehindyou.选项B Iftheguestisastayover’apologizefordisturbingthemandaskiftheywouldliketheirroomcleanednoworlater.选项C Cleanthegueatroomdirectly选项D Leavetheroomquickly参考答案:AB.Whatchemicalsdoyouuseforcleaning选项A Detergent选项B Abrasivecleaners选项C Disinfectants选项D Sanitizers选项E Solvents参考答案ABCDE.客房部日常使用的小型设备包括选项A摸布选项B扫把和拖把选项C清洁提桶选项D橡皮手套参考答案ABCD.HandCaddyisakindofboxtocarryallthecleaningsuppliesfortheguestroomandbathroom.Mayinclude选项A Cleaningcart选项B Spraywindowandglasscleaner选项C Bowlbrush选项D Dustingsolution参考答案BCD.SomeexamplesofGuestLoanItemsincluding选项A ironandironingboard选项B electricrazor选项C poweradapter选项D hairdryer参考答案:ABCD.WhatequipmentdoyouneedtocleanPAs.选项A Vacuumcleaner选项B Floorpolisher选项C Mop选项D Broom选项E Dustpanandbrush参考答案:ABCDE.弹性地面有可能是沥青地面,也有可能是橡胶地面选项A对选项B错参考答案A.Roomattendantshoulddusttheguestroomandbeawareoflostandfounditems.选项A对选项B错参考答案A.PH值中7为中性,酸的PH值在0—7之间,碱的PH值在7--14之间选项A对选项B错参考答案A.Roomattendantshouldmakethebedandarrangetheusedlinenonthesofaorproperlyplace.选项A对选项B错参考答案A.Roomattendantshouldflushthetoiletandbrushit.Drythetoiletwithdryduster.选项A对选项B错参考答案A.客房负责沟通与协调饭店各部门的对客服务选项A对选项B错参考答案B.托婴服务属于客人付费的有偿服务选项A对选项B错参考答案A.VacuumingtheflooroftheguestroomisNOTusuallythelasttasktobecompleted.选项A对选项B错参考答案B.饭店基本上华为三类,即经济型坂店、中等价位饭店和豪华型饭店选项A对选项B错参考答案A.Theexpenseitemreferredtoasemployeebenefitsisgenerallycalculatedbythepersonaloraccountingdepartments.Itincludespayrolltaxespayroll-relatedinsuranceexpensepensionandotherrelatedpersonnelcosts.选项A对选项B错参考答案A。