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南开大学23春学期(高起本
1609、1703)《酒店业领导力与管理
(一)
(二)(EI双语)》在线作业.Whichoneoffollowingquestionsisabehavior-basedinterviewquestion选项A Ifthereisfireinthekitchenwhatwillyoudo选项B Howdidyoudecidetomajorinhospitality选项C Ifyouhadittodooverwouldyoustillpickyourschool选项D Howwouldyourlastbossdescribeyou参考答案B.在求职信的第二段应该包含的信息是选项A为什么感兴趣选项B总结你的能够胜任此工作的优势选项C总结你可以贡献给公司的要点选项D所有选项参考答案D.阻碍我在团队会议上勇敢发言的牵制力是什么?选项A会议主持会鼓励讨论选项B能得到想要的答案选项C会议有一个每人都需要贡献想法的规则选项D担心我发言内容的质量参考答案D.“Youmaynotusedrive-throughbankingservicebefore9am”.Whatbusinesswritingrulethewriterbrokeinthissentence选项A Takeastand选项B Competitiveness选项C Avoidance选项D Accommodation参考答案A.BSpanofcontrolisthearealimitamanagerorsupervisorisabletocontrol选项A对选项B错参考答案BAmanagerfsauthorityshallbecommensuratewiththeresponsibilityofhisorherpositionwithintheorganization选项A对选项B错参考答案ACoordinatingfunctionisnotamanagementfunction选项A对选项B错参考答案BEmployeesshouldbeinformedabouttheprogresstheyaremakingtowardattainingtheirgoal选项A对选项B错参考答案ATheleader1sresponsibilityduringthenormingstageistofacilitatethegrouprsdecision-makingandproblemsolvingactivity选项A对选项B错参考答案ATheleadersresponsibilityduringtheperformingstageistodelegateeverythingtohis/herteammemberstoachievethegoal.选项A对选项B错参考答案BManagersplacedhighinthechainofcommandcarrymoreresponsibilityandgreaterauthoritythanmanagersbelowthem选项A对选项B错参考答案ARobertL.Katz主要贡献是提出了传统三重管理技能技术技能、人际关系技能以及概念技能选项A对选项B错参考答案AThemoredifficultgoalswesetthehigherperformancewecanachieve选项A对选项B错参考答案B你个人的价值观会对直接你喜欢的工作环境及工作方式产生直接的影响选项A对选项B错参考答案A选项B Stressthepositive选项C Followtheinvertedpyramidrule选项D Avoidcondescendingstatements参考答案B客人为了赔偿编织虚假投诉是属于酒店业道德问题中的哪一种?选项A回扣问题选项B说谎与欺骗行为-外部客人选项C人事相关的不道德行为选项D不遵守操作流程行为参考答案BWhoisknownsasfatherofstatisticalqualitycontrol选项A JosephM.Juran选项B Dr.EdwardDeming选项C WalterAndrewShewhart选项D HenryFord参考答案C通过同伴对此人能力的肯定从而让此人决定去达到期望的行为的权力技巧是选项A商讨选项B同伴压力选项C鼓舞人心的呼吁选项D逢迎呼吁参考答案B酒店业建立道德规范不是为了选项A建立诚信选项B打造更好的服务选项C获取更高的利润选项D杜绝虚假广告参考答案D哪项不属于对标?选项A建立标准来推动不断改进的过程选项B对标通常只包含应用本公司最佳实践选项C对标可以帮助发现需要改进的领域选项D对标的标准需要不断提升与时俱进参考答案B哪一个角色最会发表以下的言论?我赞同所有你所说的,但是我只是不能赞同你的结论选项A统治者选项B阻碍者选项C游说者选项D讥讽者参考答案C哪一项不符合原则性谈判法的关键?选项A聚焦大家真正想表达的选项B创造互利的选择选项C使用客观标准选项D将人与事综合起来谈会更全面参考答案D自我领导型团队中的管理者或领导者的工作重心是放在选项A常规例行事务选项B团队支持与提供资源选项C团队监督选项D团队考核参考答案BWhatkindofspacethespeakershouldchooseduringgrouppresentation选项A PersonalSpace选项B PublicSpace选项C BusinessSpace选项D IntimateSpace参考答案BWhichstrategycanmostlyhelpdisabilitygroups选项A Developmorelateralcareeropportunities选项B ProvideEnglishTraining选项C Modifyingworkschedulestoallowformedicalappointments选项D Providefitnessactivities参考答案cWhatisoneofthecharacteristicsofConservatives”identifiedbyJosephM.Juran选项A Thedemonstratedresultsdontimpacttheirattitudestothechange选项B Theirobjectionsareillogical选项C Theydontopposechangeonprinciple选项D Theyarequiteopentochange参考答案CThetoolforanalyzingprocessis选项A Fact-Findingplanningsheet选项B Checklist选项C Cause-andEffectDiagram选项D Brainstorming参考答案cWhattypeoffeedbackisthemostlikelytoimproverelationship选项A Criticism选项B Silence选项C Reinforcement选项D Advice参考答案DPleaseselectasuitablecommunicationstyleaccordingtothefollowingsituation Ftheymaybeconcernedaboutfittingintothegroupandtheirabilitytocontributetotheteam选项A Forming选项B Norming选项C Storming选项D Transforming参考答案AWhateducationcanmostlyimpactondiversity选项A Increasesensitivityofmanagersandemployeesaboutdiversity选项B Makethepeoplewithinthecompanythinkthesame选项C Makethepeoplewithinthecompanyactthesame选项D Increasetheemployeesabilitytoprotectthemselves参考答案AOneofthemostcommonlyusedtoolsforgeneratingideasis选项A Brainstorming选项B Meeting选项C Discussion选项D Quarrel参考答案A在求职信的结尾部分最主要应表达的内容是选项A感谢之情选项B建立联系的目的选项C想参加面试的请求选项D再次推销一下自己参考答案C定期奖励认可在强化多元化方面取得成功的个人或部门是属于“达成多元化五步法”里的哪一步?选项A识别组织多元化的问题选项B强化高层的承诺选项C要求结果及回顾目标选项D保持可持续性参考答案D哪一个特征通常与创新型人才不相符?选项A充满幻想选项B观察仔细选项C遵循逻辑选项D有幽默感参考答案C从长远来看会降低员工自信心的反馈形式有选项A批判选项B沉默选项C建议选项D强化参考答案ABWhatareguidelinesforabetterbusinesswriting选项A Haveaspecificreaderoraudienceinmind选项B Knowyourobjectives选项C Decidewhichinformationisessentialtoinclude选项D Decidehowtopresenttheinformation参考答案:ABCDWhatarereasonableaccommodationsnintheworkenvironmentaccordingtoADA选项A Makingfacilitieswheelchair-accessible选项B Modifyingworkschedulestoallowformedicalappointments选项C Modifyingequipmenttoallowpersonswithdisabilitiestowork选项D Modifyingtrainingmaterialsandpoliciestoaccommodateemployeeswithdisabilities参考答案:ABCDThefollowingstatementsthatDONTmatchwithDemingsviewoninspectionare选项A Everyguestroommustbeinspectedbeforeissuingaroomkeytoaguest选项B Inspectingpreparedmenuitemsbeforeserversdeliverthemtoguestsmaycatcherrorsinorders.选项C Inspectiondoesnotcreatequalitybutitonlyfindsdefects选项D Inspectionofincomingfoodproductsisnecessarytodeterminewhichsuppliersprovidethehighestqualityproductorservice参考答案ABAccordingtoADAthewordfdisabilityrrefersto选项A Aphysicalormentalimpairmentthatsubstantiallylimitsoneormoremajorlifeactivities选项B Arecordorhistoryofphysicalormentalimpairment选项C Aperceptionthatanindividualisimpaired选项D Anyonewhositsinawheelchair参考答案ABC共识决策的优势有哪些?选项A保证所有问题和思想都得到公开辩论;选项B每个团队队员都有机会发表自己的见解;选项C会经过深思熟虑产生高质量的决议;选项D能提高成员实施决策的积极性,体现平等参考答案ABCDHowtoimplementthechange选项A Communicatethevision选项B Fosterchangethroughpower选项C Measureprogress选项D Celebratesuccess参考答案:ABCDSomeoftheskillsimportanttoconflictmanagementincludethefollowing选项A Listeningskills选项B Feedbackskills选项C Conflict-managementstyle选项D Presentationskills参考答案ABCSelectioncriteriaforchoosingthebestsolutionsmightincludesuchfactors选项A AcceptancebyGuest选项B Costeffectiveness选项C Practicalityofimplementation选项D Timelinessofimplementation参考答案ABCDIntheConflictManagementStrategiesModelwhichstrategiesarelocatedathighlevelofassertiveness选项A Collaboration。