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南开大学23春学期(高起本
1609、1703)《饭店业人力资源管理
(一)
(二)(EI双语)》在线作业WhichofthefollowinganalysesaimstoidentifyemployeesknowledgeskillsandabilitiesKSAs选项A Individualanalysis选项B Traininganalysis选项C Taskandbehavioranalysis选项D Organizationalanalysis参考答案cWhichofthefollowingperformanceappraisalmethodscanbeunderminedbymanagersandemployeessettingeasy-to-achievegoals选项A narrativeessaymethod选项B behaviorallyanchoredmethod选项C criticalincidentsmethod选项D management-by-objectivesmethod参考答案DWhichofthefollowingtypesofinformationwouldamanagerbeleastlikelytoobtainfromformeremployersaboutjobapplicants选项A datesofemployment选项B salaryinformation选项C eligibilityforrehire选项D formerpositionandresponsibilities参考答案cFederalregulationsforcollectivebargainingoriginatedduringatimewhenaparticularlaborproblemwascommonin参考答案:ABDManagershavemorecontrolovervariablelaborexpensesthantheydooverfixedlaborexpenses.选项A对选项B错参考答案AAffirmativeactionprogramsattempttoovercomepastdiscriminatorypractices.选项A对选项B错参考答案AAnunexpectedincreaseinbusinessvolumewillincreasefixedlaborexpenses.选项A对选项B错参考答案BSomeresearcherscontendthatpeerevaluationisthebestappraisalmethod.选项A对选项B错参考答案AEmployeeshavetherighttoreviewandcopyinformationaboutthemstoredinanHRIS.选项A对选项B错参考答案A设计培训计划包括确立培训目标、建立培训标准、选择受训人、预先测试受训人选项A对选项B错参考答案A内部招聘战略通常包括职业生涯规划、技能列表和内部招聘公示体系选项A对选项B错参考答案A选择的有效性指在相当长的时间内选择过程应具有延缓性和可依靠性选项A对选项B错参考答案BImmediatesupervisorsgenerallymakebetterassessmentsthansecond-levelsupervisors.选项A对选项B错参考答案A1986年的《移民改革及控制法》对在美国境内发生的对外国人的雇佣行为做出了规定选项A对选项B错参考答案ACandidatesshouldnothesitatewhenansweringinterviewquestions.选项A对选项B错参考答案B工作分析信息收集过程中最简单、花费最少的方法是观察法选项A对选项B错参考答案A在美国,所有雇主都必须遵守公平就业机会的法律、法规选项A对选项B错参考答案AJobdescriptionsareusedforrecruitingselectionorientationtrainingemployeeevaluationspromotionsandtransfers.选项A对选项B错参考答案A人力资源供给预测包括分析内部劳动力供给和估计外部劳动力供给两方面选项A对选项B错参考答案AEqualPayActof1963requiresthatmenandwomenworkingforthesameorganizationbepaidthesamerateofpayforworkthatissubstantiallythesame.选项A对选项B错参考答案A有差异的效果指雇主虽无意歧视但事实上造成了某一团体成员处于劣势地位雇主会因有差异效果而被判有罪选项A对选项B错参考答案A所谓反向影响指的是关注公平就业机会这个法律体系的设置对以往雇佣行为的逆向作用选项A对选项B错参考答案AReturnoninvestmentROIistheprimaryindicatorusedtoevaluatetrainingprograms.选项A对选项B错参考答案A外部招聘为企业带来“新鲜血液”和新思想,但是比内部招聘要费钱选项A对选项B错参考答案AtheUnitedStates.Theintentoftheregulationswastodecreasetheeconomiceffectsofwhichofthefollowing选项A theTaft-HartleyAct选项B featherbedding选项C uniondecertifications选项D strikes参考答案D.Onetypeofstrikeisillegalbecauseemployeeshavetherighttobeoncompanypropertyonlytowork.Whichofthefollowingtypesofstrikesisthis选项A asitdownstrike选项B anunfairlaborpracticestrike选项C ajurisdictionalstrike选项D awildcatstrike参考答案A.通过相关校标效度检验方法,饭店企业可以了解有关测试是否能考察应聘者可能的工作表现,内容效度是测试应聘者o选项A完成全部工作内容的工作绩效选项B完成全部工作内容的成产效率选项C完成全部工作内容的全面能力选项D完成工作内容的综合评估参考答案C.工会谈判队伍一般由商业代理、工会管理员、谈判人员和组成选项A主谈判员选项B工会委员选项C工会代表选项D当地工会主任参考答案D.Whichofthefollowingstatementsaboutcriteriaforperformanceappraisalsistrue选项A Experiencedmanagersareobjectiveandunbiasedwhenappraisingemployeeperformance.选项B Subjectiveperformanceappraisalsarepreferredoverobjectiveperformanceappraisals.选项C Novalidcriteriaexistbywhichtojudgetheeffectivenessofperformanceappraisals.选项D Managerscanbecomebetterappraisersofperformancebyunderstandingthefactorsthatincreasethelikelihoodoferror.参考答案D.Theombudsmanappealsprocess选项A involvesonepersoninvestigatingcomplaintsorlisteningtobothsidesofacaseandattemptingtomediateanacceptablesolution.选项B usuallyrequiresthatcommitteeshearappealsandissuefinalrulings.选项C isbasedonanorganizationschainofcommand.选项D istobeusedasthelastresortinasequenceofappeals.参考答案A.Whichofthefollowingisnottypicallyaresultoflinkingpaytoperformance选项A Thecompanylosesmoneytoincreasedlaborcosts.选项B Employeesproducemore/bettergoodsandservices.选项C Employeesworktowardcommongoals.选项D Employeesfeelencouragedtoremainwiththecompany.参考答案A.Whichofthefollowingisnotregardedasapotentialadvantageofinternalrecruitingoverexternalrecruiting选项A lowerrecruitmentcosts选项B infusionofnewblood”withnewideas选项C lowertrainingcosts选项D improvedmoraleofstaff参考答案B.大多数保店企业的报酬受很多因素的影响,包括企业和社会的经济条件、企业内部、外部劳动力市场、报酬支付理念,()以及政府的影响等选项A工会选项B社会选项C生活费用选项D物价指数参考答案A.Whenaskedownersandmanagersofsmallhospitalitybusinessesmightsaytheyknowthattheiremployeesneedtrainingwhenevertheyhearguestscomplain.Theprincipaladvantageofsolicitingguestfeedbackasameansoftrainingneedsassessmentisthat选项A researchshowsthatguestscomplainoftentherebyprovidingasteadysourceoffeedback.选项B itdemonstratesapropertyscommitmenttotraining.选项C itdemonstratesapropertyJscommitmenttoservice.选项D guestsoftengointogreatdetailabouttheirdislikeswhentheycomplain.参考答案C.确定工作的基本职责、责任、工作条件以及工作行为的归纳记录是o选项A工作描述选项B工作设计选项C工作分析选项D工作概述参考答案A.进行需求评估时要从三个方面进行分析组织分析任务和分析以及个人分析选项A行为选项B工作选项C目标选项D标准参考答案A.TwoweeksafterstartinghisjobasanengineerJoelisoverwhelmedwithallhisnewresponsibilities.Hewouldtrytogetsomecounselingthroughtheemployeeassistanceprogrambuthedoesntknowwherethehumanresourcesofficeisathisproperty.AfterdirectingJoeltotheHRofficeJoelsmanagershouldconsidersuggestingimprovementsinthepropertys选项A employeeassistanceprogram.选项B groupincentiveprogram.选项C grievanceprocedures.选项D orientationprogram.参考答案D.Employeeassistanceprogramsare选项A programsthathelpemployeesbymatchingthemwithotheremployeeswhohaveskillsincounseling.选项B exclusivelydesignedforsubstanceabusecases.选项C availabletoemployeesforasmallfee.选项D asvariedasU.S.businesses.参考答案D.Whichofthefollowingpre-employmenttestingtechniquesasksapplicantstoperformorsimulatespecifictaskstheywoulddoonthejob选项A validitytests选项B weightedapplicationtests选项C worksampletests选项D reliabilitytests参考答案c.Ahotelsmanagershavebeeninspiredbyaconferencespeakertoinstituteacompany-widegroupincentiveprogram.Theyhavehighhopesfortheirplan.Buttheyshouldkeepinmindthefollowingdisadvantageofsuchplans选项A unlessproperlymanagedgroupincentiveplanscanunfairlyrewardemployeeswhoperformworsethanthegroupasawhole.选项B underagroupincentiveplanemployeesprofitevenwhenthecompanyhasabadyear.选项C groupincentiveplansresultinadistinctconnectionbetweenpayandtheindividualeffortsofeachgroupmember.选项D groupincentiveplanscostthecompanythemostinyearsoflowsales.参考答案A.Charlesshotelusesapopularapproachtodiscipline.Charleshasbeencominginwithouthisuniformrecently.Thefirsttimehedidsohismanagergavehimwhathecalledan“oralwarning.ThesecondtimethemanagergaveCharlesawrittenwarningandputacopyofitintoCharlessfile.ThethirdtimeCharleswasgivenaone-daysuspensionwithoutpay.ThenameoftheapproachCharlesshotelusesis选项A thehotstoveapproach.选项B progressivediscipline.选项C thehospitalityapproach.选项D preventivediscipline.参考答案B.员工可以享受公司资助的许多其他计划所提供的福利,其中最常见的其他福利包括?选项A教育福利选项B退休福利选项C养老金计划选项D员工援助项目参考答案AB.社交化过程通常包括以下哪几个阶段?选项A欢迎活动选项B熟悉组织的规章制度选项C执行真正的上岗入职计划选项D了解组织的历史、价值和目标参考答案ACD.管理方谈判队伍一般包括、一名律师和一名受过集体谈判训练的顾问选项A总经理选项B主谈判员选项C一名律师选项D人力资源部经理参考答案C.D.适合管理者培训的方法有选项A讲座选项B在职培训选项C案例研究培训选项D行为模仿参考答案C.D.解雇面谈是分级惩处的最后一步面谈的目的是?选项A完成解雇行为选项B寻找是否存在补救措施选项C回顾走到这一步的全过程选项D届时为什么必须采取这个严厉的纪律处分行为参考答案ACD.将奖励和业绩相连有很多裨益,它可以帮助企业?选项A提高生产率选项B提高产品品质选项C降低人工成本选项D留住合格的员工参考答案ACD.与个人抢矿介绍表不同,加权申请表侧重应聘者的()o选项A工作经验选项B个人态度选项C生活经验选项D社会价值观参考答案BCD.罢工可以分为六种类型经济罢工、司法权罢工、()、静坐罢工以及二级罢工选项A:民众罢工选项B工人罢工选项C野猫罢工选项D不正当劳资罢工参考答案CD.假店使用的绩效评估方法比较多,且每种方法都各有优缺点排序法是一种常用的方法,通常有以下哪些排序法()?选项A循环对比选项B交叉对比选项C配对对比选项D简单或直线排序参考答案CD.下面哪些属于内部招聘战略()选项A职业生涯规划选项B技能列表选项C技能清单选项D内部招聘公式体系。