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试卷代号3938国家开放大学秋季学期期末统一考试管理英语2试题注意事项
一、将你的学号、姓名及分校(工作站)名称填写在答题纸的规定栏内考试结束后,把试卷和答题纸放在桌上试卷和答题纸均不得带出考场监考人收完考卷和答题纸后才可离开考场
二、仔细读懂题目的说明,并按题目要求答题答案一定要写在答题纸的指定位置上,写在试卷上的答案无效
三、用蓝、黑圆珠笔或钢笔答题,使用铅笔答题无效
四、考试时间为60分钟
一、交际用语(共计10分,每小题2分)1-5题选择正确的语句完成下面对话,并将答案序号写在答题纸上-WouldyoumindfillingthequestionnaireformeA.Noproblem.B.Sorry1can,tgothere.C.Ireallyappreciatethat.-Canyoustayherelonger-butIhavetobebacktomorrow.A.IdlovetoB.NothankyouC.I-mafraidnot-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamomentItdoesntmatter.Byal1means.Ihavenoidea-Iamsorry.NowwhatwerewetalkingaboutA.Nevermind.ThatsOK.Youweresayingthatyouusedtobeateacher.-HeiloisthatservicecenterTheelevatorofourapartmentdoesntwork.OhIdon*tknowwhat*swrongwithit.SorryIllhaveitcheckedoutatonce.OKIseeThankyou.
二、词汇与结构(共计30分,每小题2分)6-20题阅读下面的句子,从A、B、C三个选项中选出一个能填入空白处的正确选项,并将答案序号写在答题纸上Let*sourplan.A.startB.startedC.startingIdicintdolastweek.A.nothingB.somethingC.anythingAccordingtotheirfeedbacksheetstheparticipantsareallwiththetraining.A.satisfiedB.satisfyingC.satisfactoryTheJiaheCommunityServiceCenterisabouttoserviceforresidents.A.providedB.provideC.providingI*dliketothatthestaffmemberwhoservedmedidntreallyseemtoknowwhathewasdoing.A.pointoutB.pointatC.pointinIhavecoffeebreakfasttime.A.atB.inC.onHiringtherightemployeeyouathousandtimesoverinhighemployeemoraleA.pays…offB.take…offC.pays…backAreyoufamiliarthesayingitsnotwhatyouknowbutwhoyouknow”Ineventplanningnetworkingiskey!A.withB.toC.inWeshouldtakethedegreeaccountwhenwerecruitanewsecretary.A.withB.intoC.ofThecandidateshoulddressinamannerthatisappropriatetothepositionheisapplying.A.forwhichB.whichC.thatParticipantshavetheProductivityAnalysisWorksheet.A.completingB.beencompletedC.completedUndernocircumstancetotellliestothepublic.A.thecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallowWeitverymuchthatyouvecometogiveusatimelyride.Otherwisevwouldmissthetrain.A.appreciateC.promiseWefeelwiththeinconveniencetheservicecenterbroughtus.A.disappointedB.worriedC.surprisedIwouldrathertwoweeksearlier.A.youshouldcomehereB.youcamehereC.youhadcomehere
三、阅读理解(共计40分,每小题4分)21-25题阅读下列短文,从A、B、C三个选项中选出一个正确答案.并将答案序号写在答题纸上PassagelThehouseswe1iveinareveryimportant.Theykeepusfrombeingcoldinthewinterandhotinthesummer.Inthewintertheykeepoutthesnow.Theyalsokeepoutthewind.Evenifitisblowingoutsideweareniceandwarminside.Inthesummerhouseskeepthehotsunfromus.Whenitrainstheykeepusfromgettingwet.Housesarealsoplaceswherewecanfeelsafe.Peoplecan*tgetatusorourthings.Housesgiveusaplacetobetogetherwithourfamiliesandfriends.Mothersandfatherscarefortheirchildrenthere.Thechildrenplaythere.Thefamilyeatandsleepunderthesameroof.Housesaredifferentinmanyways.Theyaremadeofdifferentthings.Somehousesaremadeofwood.SomearemadeofstonE.Sometimesmorethanonethingisusedtomakeahouse.Housescomeindifferentsizes.Somehouseshaveonlyoneroom.Somehouseshavemorethanoneroom.Bigapartmenthousesfoundincitieshaveagreatmanyrooms.Theyholdmanyfami1ies.Theroomsinwhicheachfamily1ivesarecalledanapartmentHousesaredifferentinthewaystheyarebuilt.Housesinhotcountriescanbelightlybuilt.Inplacesitrainsmuchofthetimehousesmustkeepoutthewater.WhichofthefollowingisNOTmentionedinthepassagePeoplefeelsafeinhouse.Familiesandfriendsliveinthesamehouse.C.ChiIdrenoftenplayinhouse.AccordingtothepassagethehousecankeepoutA.thewindB.thesnowC.thewindandthesnowHousesareinsrzosandmanyways.A.beautifulC.differentprobablyNOTthethingusedtobuildhousesB.cottonC.stoneFromthepassagewecaninferthatpeople.inhotplacesliketolivethelightly-builthousestogetheatinthecoldplacesliketoliveinthestronghousestokeepsafeinsomeplaceswhueitrainsmuchofthetimeLiketoliveinhousewhichcankeep26-30题请根据短文内容判断给出的语否正确,正确的写“丁,错误的写F”并将答案写在答题纸上Passage2FeedbackfromyourcustomersisveryimportantThemoreinformationyouhavefrornthemthemorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.Askyourcustomersdirectlyandcatertotheirwishes.ThisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproductWhenhotelcustomersarcaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwantstheanswersarequitedifferent.BeacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourserviceThisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexampleyoucanactasoneofthecustomersinawheelchairandseehowyouretreated.Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conductedtheyusuallyworkwell.Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliableaswellastheleastcostlyofyourcustomerfeedbacksources.Thoirconununicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.YoumaydeliverthebestserviceintheworldButifitisnotwhatpeoplewantyoutrewastingyourtimeImplementonetwothreeoralloftheabovetechniquesandyourserviceandproductwillimproveovernight.Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.It*snotnecessuytoknowaboutthecustomers*needsandpreferences.Questionnairesareusefulingettingfeedbackfromcustomers.Front-linestaffhavenothingtodowithimprovingcustomerservice.
四、翻译(共计20分,每小题4分)31-35请从以下A、B、C三个选项中选出最佳翻译,并将答案序号写在答题纸上Onthelastdayoftheoldyearthereisafamilydinneb.A.在老年人的最后日子,通常有一顿家庭餐B.在即将过去的一年的最后一天,会有一次家庭聚餐C.在过去的日子里,经常有家庭聚餐WillyoubeinvolvedinopeningthenewofficeA.你会加入新办公室吗?B.你会参与开设新办公室的工作吗?C.你会被卷入到新办公室的工作中吗?Ithinkwhatshouldbedoneistocreatemorejobopportunitiesforstudents.A.我认为我们需要为学生们创造更多的工作机会B.我认为我们将来要给学生们更多机会C.我认为我们已经给了学生们更多的工作机会1wanttoleavealittleroominthebudgetjustincase.A.我想在桶里留点地方,以备不时之需B.我想在预算里留着空间,结果发生了意外C.我想留一点预算空间,以防万一Atruefriendissomeonewhoreachesforyourhandandtouchesyourheart.A.一个真实的朋友就是能伸出他的手触碰你心灵的人B.一个真实的朋友就是能伸出他的手理解你心灵的人C.真正的朋友是一个可以援手帮助并感动你心扉的人试卷代号3938国家开放大学秋季学期期末统一考试管理英语2试题答案及评分标准(供参考)
一、交际用语(共计10分,每小题2分)1一5题选择正确的语句完成下面对话,并将答案序号写在答题纸上
1.A
2.A
3.B
4.C
5.B
二、词汇与结构(共计30分,每小题2分)6—20题阅读下面的句子,从A、B、C三个选项中选出一个能填入空白处的正确选项,并将答案序号写在答题纸上
三、阅读理解(共计40分,每小题4分)21—25题阅读下列短文,从A、B、C三个选项中选出一个正确答案并将答案序号写在答题纸上PassagelB
22.C
23.C
24.B
25.A26—30题请根据短文内容判断给出的语句是否正确正确的写T错误的写F并将答案写在答题纸上Passage2F
27.T
28.F
29.T
30.F
四、翻译(共计20分,每小题4分)31-35:请从以下A、B、C三个选项中选出最佳翻译并将答案序号写在答题纸上B
32.B
33.A
34.C
35.C
6.A
10.A
7.C
8.A
9.B
11.A
12.C
13.A
14.B
15.A
16.C
17.B
18.A
19.A
20.C。